Birmingham, Alabama, United States · On-site
We are seeking an experienced and results-driven Service Manager to lead daily operations in our brand-new, high-capacity Ford service facility. This position is responsible for managing the service department team, ensu…
Skills: Service Management, Team Leadership, Operational Efficiency, Customer Experience Management, Financial Budgeting
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Lead daily operations of a high-capacity Ford service facility, focusing on productivity, profitability, and brand standards. Manage the service team and oversee the customer journey from vehicle write-up to delivery.
Requires over 3 years of automotive service leadership experience with a strong understanding of fixed operations metrics. Proven ability to manage high-volume departments and develop technical teams is essential.
We are seeking an experienced and results-driven Service Manager to lead daily operations in our brand-new, high-capacity Ford service facility. This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining Ford brand standards. The ideal candidate is a strong leader with dealership service management experience who can develop teams, streamline processes, and grow the department.
Oversee all daily operations of the service department in a high-volume Ford dealership
Ensure efficient workflow between advisors, technicians, dispatch, parts, and warranty
Monitor shop productivity, efficiency, and effective labor rate to drive profitability
Maintain proper staffing levels and technician utilization
Implement and maintain dealership service processes and operational standards
Ensure an outstanding customer experience from write-up through vehicle delivery
Resolve escalated customer concerns professionally and promptly
Monitor CSI scores and implement strategies to improve customer satisfaction
Promote service retention and long-term customer relationships
Recruit, train, and develop service advisors, technicians, and support staff
Lead daily service meetings and performance reviews
Set clear performance expectations and accountability standards
Foster a culture of teamwork, efficiency, and continuous improvement
Manage departmental budgets, labor gross, and expense control
Track key performance metrics including:
Effective Labor Rate (ELR)
Hours per Repair Order (HPRO)
Technician Productivity & Efficiency
Parts-to-Labor Ratio
Drive revenue growth through maintenance programs, service campaigns, and upsell opportunities
Ensure compliance with Ford policies, warranty procedures, and dealership standards
Maintain OSHA safety requirements and a clean, organized shop environment
Oversee warranty administration and proper documentation
3+ years of automotive service department leadership experience (Ford experience preferred)
Strong knowledge of dealership service operations and fixed operations metrics
Proven ability to manage high-volume service departments
Excellent leadership, communication, and team development skills
Strong understanding of dealership management systems and service technology
Ability to analyze performance metrics and implement improvement strategies
Ford dealership experience
Experience managing a large or high-capacity service facility
Experience implementing service process improvements
Competitive compensation package (base salary + performance bonuses)
Opportunity to lead a brand-new, state-of-the-art Ford service facility
Health, dental, and vision insurance
Paid time off and holidays
Career advancement opportunities within a growing dealership organization
Vehicles • Upfitting • Service for Businesses • Ford Fleet Solutions for Commercial, Government & Municipal Needs
At Stivers Ford South, everything we do starts with you. Whether you’re shopping for a reliable daily driver, searching for the right work truck, or keeping your fleet on the road, our team is here to make the experience easy, transparent, and supportive from start to finish. Drivers and families choose us for our selection of new Ford cars, trucks, SUVs, and EVs, as well as a variety of high-quality pre-owned options. We take the time to understand your needs, answer questions clearly, and help you feel confident in your decision. Once you’re on the road, our factory-trained service and parts teams are here to help you protect your investment and enjoy years of safe driving. Local businesses and government organizations rely on our Fleet & Commercial team for work-ready vehicles, upfitting solutions, and long-term service support designed to keep your operations moving efficiently. We partner with contractors, utilities, towing companies, sanitation specialists, delivery services, and municipalities to keep their operations moving without downtime or hassle. In addition to the Ford Pro Elite Service Center at our dealership, the most advanced and well-equipped Commercial service center in Atlanta, you will find the very best service and technicians to keep your business moving efficiently, effectively, and safely. We also offer Mobile Service as well as Pick up and Delivery to keep you moving as fast as your business can. Most importantly, we measure our success by your experience, not just the sale. Stivers Ford South is committed to treating every customer with respect, keeping communication clear, and providing solutions that make life easier both on the road and on the job. If you’re looking for a dealership that puts your needs and your business first, we’re proud to welcome you to Stivers Ford South.
Offices: 4355 Jonesboro Rd, Union City, Georgia 30291, US
There are currently 382 open transportation positions in Birmingham, AL listed on Clera. New openings are added daily as companies post roles.
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