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$16/hr–$18/hr
Full-time
high school
Posted 22d ago
~40 hrs/week
Responsibilities
The BDC Service Coordinator manages service operations by fielding incoming calls, scheduling appointments, and coordinating vehicle logistics. They are responsible for lead generation, quality assurance checks on bookings, and maintaining customer relationships through proactive communication.
Requirements
Candidates must have a high school diploma, a valid driver's license, and the ability to work a fluctuating six-day weekly schedule. Proficiency in dealership computer systems and strong communication skills are essential.
Full job description
PURPOSE:
The BDC Service Coordinator, plays crucial role in our service team by managing the Business Development Center (BDC) operations. Their primary responsibility will be to support the service process, enhance customer relationships, and drive lead generation through effective communication and coordination.
ESSENTIAL DUTIES:
Field incoming calls to determine if the customer needs to schedule an appointment or be transferred to a specific colleague, or another department.
Record all appointments in appointment software, certain to include all aspects needed, including name, email, best contact phone number, transportation needs, pricing relevant to repairs, VIN for new customers, and all concerns the customer wishes to have addressed.
Run a VMI for every scheduled appointment so any open campaigns or recalls can be listed as an appointment concern.
Order parts for incoming appointments, keep track of pending orders and check SPI for arrival information before customer’s scheduled appointment.
Verify the customer's preferred method of communication, as well as any specific accommodations the customer will need the service advisor, service manager, or technician will need to be informed about.
Check email frequently for incoming appointments, information on tow-in vehicles, emails regarding shop capacity, advisor absence, or requests for appointments from colleagues.
Field incoming questions from customers regarding features, malfunctions, pricing, service availability, and general information the customer asks about.
Perform quality assurance checks on the assigned day of the week to check appointments for accuracy.
Perform a quality check of all appts booked for that day to ensure all information is included in the concern lines, transportation needs are documented, cost estimates are given, and approximate repair times discussed with the client. This task also included all appts made online by customers. The customer may need to be contacted, and any missing information may need to be documented in the appointment.
Return voicemails left by customers within 10 minutes of receiving time.
Check online appointments for missing information, repair concerns, open recalls, and contact customer to collect and provide information relevant to the appointment.
Perform outbound quality assurance calls to perform temperature checks on customers and to determine if recent service visits were satisfactory or if management escalation is needed.
Complete quarterly training assigned via learning in NetStar.
Complete annual harassment and safety training assigned through software systems such as ComplyNet and KPA online learning.
Run a VMI for every scheduled appointment so any open campaigns or recalls can be listed as an appointment concern.
Schedule loaners according to the availability set by the service department and determined by the fleet availability.
Keep an accurate SHARED list of customers on the courtesy vehicle waiting list, which is prioritized by heat cases, comebacks, and new vehicle purchases.
Schedule valet services for in-town and out-of-town deliveries and returns. Coordinators should confirm the transportation request and request for same-day valet returns.
Keep every handwritten message handed to you by other employees to schedule appointments for customers. Staple these into your notebook on the day the employee gave you the message.
Double-check their notebook during downtimes and at the end of each day to ensure all appointments have been entered into CDK and are accurate.
Reach out to no-show appointment customers to attempt to reschedule the client for another day that is convenient for them.
Perform annual prepaid maintenance calls/emails for clients that have not scheduled the maintenance for their vehicle.
All other duties as assigned.
QUALIFICATIONS:
High school diploma or the equivalent
Hold current and valid driver license
Must be able to work a fluctuating schedule six days per week
Ability to plan and control
Product knowledge; sales skills
Must be able to multi-task
Ability to collaborate with others
Excellent verbal and written communication skills
Proficient knowledge of dealership’s computer systems
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance, grooming and conduct
We are obsessed with our culture which is laser focused on creating an unrivaled customer experience.
Industry
Automotive
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Nashville, Tennessee
LinkedIn followers
796
We are obsessed with our culture which is laser focused on creating an unrivaled customer experience. We are a luxury retailer, not a car dealer and we measure ourselves in that light. I am certain you will feel how differently we behave and how proud we are of the experiences we deliver to our cherished customers each and every time you interact with our like-minded and like-hearted team.
We have luxury automobile dealerships in 5 states located exclusively in the south. We have access to thousands of vehicles just a quick drive away so if there is anything you want we can get it for you fast. This also gives us the ability to give you more money for your trade-in as we can move your vehicle to the optimal location to maximize its value.
We have designed our unique and ultra-modern facilities around your needs. Every corner of the dealership was conceived with your convenience and comfort in mind. We spared no expense to ensure you feel at home. We have “over the top” amenities like complimentary massage chairs, and gourmet ice cream, juice and coffee bars. We provide you with brand new loaner vehicles so you are always comfortable and safe.
Possibly the most important reason why you should choose to do business with us is our sense of civic responsibility. We support various charities throughout our community and give generously.
Offices: 2300 Knights of Columbus Blvd, Nashville, Tennessee 37217, US · 734 Envious Ln, Nashville, Tennessee 37217, US · 10949 Airline Hwy, Baton Rouge, Louisiana 70816, US · 16917 Interstate 45, The Woodlands, Texas 77380, US · 750 Mercedes Way, Irondale, AL 35210, US
Luxury ShoppingMercedes-BenzFerrariINFINITICar DealershipClient Relationsand Official FerrariAutomotiveIndustrialIndustrial Automation
How many Transportation jobs are open in Baton Rouge, LA right now?
There are currently 360 open transportation positions in Baton Rouge, LA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Baton Rouge, LA?
Companies currently hiring include Domino's, Southland Steel Fabricators, Inc., Enterprise Mobility, Midlands Honda, Republic Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Baton Rouge, LA?
Yes — 16 of the 360 open transportation positions offer remote or hybrid work (10 remote, 6 hybrid).
How do I apply for Transportation jobs in Baton Rouge, LA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.