Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and ema…
Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and ema…
Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and ema…
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Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Warehouse Associate is responsible for the day-to-day warehouse upkeep, including picking and…
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Full-time
professional certificate
Posted 3h ago
~40 hrs/week
Responsibilities
Provide remote and on-site technical support for HVAC products while assisting the sales team with customer interactions and training. Manage warranty claims, conduct investigations, and maintain accurate records of service activities and equipment issues.
Requirements
Requires at least 5 years of direct HVAC technical service experience and proficiency with Microsoft Office. Candidates must possess a valid driver's license with a clean driving record and excellent communication skills.
Full job description
Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email. • Provide on-site technical support regarding product installation and service issues through personal direct interaction. • Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices. • May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines. • Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events. • Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases. • Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire. • Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness). • Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance. • Perform other duties as required to meet the overall goals and objectives of Gemaire. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications • HVAC technical service skills typical of minimum 5 years direct industry experience • Excellent verbal and written communication skills • Computer literate, proficient with Microsoft office suite. • Some overnight travel required • Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience
Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Occasional Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Frequent Stooping Occasional Kneeling Occasional Repeated Bending Occasional Climbing Occasional Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Occasional Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other – Talk, Drive, visit customers etc. Frequent
EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Qualifications
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
75 years Acme Refrigeration has lead full-service wholesaler of heating, ventilation, air conditioning, & refrigeration
Industry
Wholesale
Company size
51-200 employees
LinkedIn followers
261
For over 75 years, Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Adrian E. Kaiser, Sr. founded Acme with the first location on North Street in Baton Rouge, Louisiana in 1945. Since that time, Acme Refrigeration has grown to over 18 branch locations serving the state of Louisiana and extending into Mississippi. In this area, we are known as one of the leading refrigeration wholesalers as well as a leading distributor of HVAC equipment and parts.
Offices: 1950 South Ln, Mandeville, Louisiana 70471, US
hvacElectronicsSalesHeating, Ventilation, and Air Conditioning (HVAC)WholesaleE-Commerce Platforms
How many Trades jobs are open in Baton Rouge, LA right now?
There are currently 560 open trades positions in Baton Rouge, LA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Baton Rouge, LA?
Companies currently hiring include Southland Steel Fabricators, Inc., Brown & Root Industrial Services, LLC, Compass Group, Lowe's Companies, Inc., McDonald's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Baton Rouge, LA?
Yes — 10 of the 560 open trades positions offer remote or hybrid work (3 remote, 7 hybrid).
How do I apply for Trades jobs in Baton Rouge, LA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.