Baton Rouge, Louisiana, United States · Hybrid
Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and ema…
Skills: HVAC technical service, Technical support, Salesforce CRM, Customer service, Product installation
Baton Rouge, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Warehouse Associate is responsible for the day-to-day warehouse upkeep, including picking and…
Skills: Warehouse operations, Forklift operation, Inventory control, Order picking, Order verification
Lake Charles, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Associate is responsible for our sales counter at one of our established wholes…
Skills: Sales, Customer Service, HVAC Industry Knowledge, Problem Solving, Interpersonal Skills
Slidell, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Driver/Warehouse Associate is responsible for the inventory of the Warehouse and daily delive…
Skills: Inventory management, Delivery driving, Forklift operation, Logistics, Customer service
Elmwood, Louisiana, United States · On-site
The Regional Sales Manager is responsible for managing sales and profitability within a designated region. The primary objective of this position is to achieve revenue through effective sales leadership. The Regional Sal…
Skills: Sales Leadership, Market Strategy, Account Management, Team Mentoring, Sales Forecasting
Baton Rouge, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Associate is responsible for our sales counter at one of our established wholes…
Skills: Counter Sales, Customer Service, HVAC Knowledge, Showroom Merchandising, Up-selling
Elmwood, Louisiana, United States · On-site
The Business Development Manager (BDM) is responsible for driving and retaining commercial HVAC work within their assigned territory. This includes securing individual replacements, plan-and-spec projects, and long-term …
Skills: Business Development, HVAC Sales, Relationship Management, Negotiation, Presentation Skills
Elmwood, Louisiana, United States · On-site
Duties and Responsibilities Secure maximum market share and sales dollars consistent with established sales policies and programs. Solicit new accounts and dealers and develop market strategies. Maintain direct personal …
Skills: Sales Development, Account Management, Market Strategy, Customer Relationship Management, HVAC Equipment Knowledge
Elmwood, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? At Acme Gemaire we realize that our most important assets are our first-class team members which …
Skills: Consultative Selling, Account Management, HVAC Equipment Knowledge, Market Analysis, CRM Software
Mandeville, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? At Acme Gemaire we realize that our most important assets are our first-class team members which …
Skills: Consultative Selling, Account Management, HVAC Equipment Knowledge, Market Analysis, CRM Software
Alexandria, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Driver/Warehouse Associate is responsible for the inventory of the Warehouse and daily delive…
Skills: Driving, Warehouse Management, Forklift Operation, Inventory Control, Logistics
Lafayette, Louisiana, United States · On-site
Required Qualifications • Minimum 24 months of verifiable, current experience driving a cargo van • Ability to multi-task and work within daily deadlines. • Knowledge of common carrier (LTL) and full truckload logistics.…
Skills: Driving, Logistics, Customer Service, Forklift Operation, Inventory Control
Elmwood, Louisiana, United States · On-site
Required Qualifications • Minimum 24 months of recent, verifiable experience driving a minimum of a 16 ft box truck or stake bed truck • Ability to multi-task and work within daily deadlines. • Knowledge of common carrie…
Skills: Box Truck Driving, LTL Logistics, Forklift Operation, Inventory Control, Customer Service
Shreveport, Louisiana, United States · On-site
Required Qualifications • Minimum 24 months of recent, verifiable experience driving a van • Ability to multi-task and work within daily deadlines. • Knowledge of common carrier (LTL) and full truckload logistics. • Abil…
Skills: Van Driving, Warehouse Operations, Forklift Operation, LTL Logistics, Full Truckload Logistics
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Provide remote and on-site technical support for HVAC products while assisting the sales team with customer interactions and training. Manage warranty claims, conduct investigations, and maintain accurate records of service activities and equipment issues.
Requires at least 5 years of direct HVAC technical service experience and proficiency with Microsoft Office. Candidates must possess a valid driver's license with a clean driving record and excellent communication skills.
Duties and Responsibilities:
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred
Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience
Physical Demands Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Frequent
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
75 years Acme Refrigeration has lead full-service wholesaler of heating, ventilation, air conditioning, & refrigeration
For over 75 years, Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Adrian E. Kaiser, Sr. founded Acme with the first location on North Street in Baton Rouge, Louisiana in 1945. Since that time, Acme Refrigeration has grown to over 18 branch locations serving the state of Louisiana and extending into Mississippi. In this area, we are known as one of the leading refrigeration wholesalers as well as a leading distributor of HVAC equipment and parts.
Offices: 1950 South Ln, Mandeville, Louisiana 70471, US
75 years Acme Refrigeration has lead full-service wholesaler of heating, ventilation, air conditioning, & refrigeration
For over 75 years, Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Adrian E. Kaiser, Sr. founded Acme with the first location on North Street in Baton Rouge, Louisiana in 1945. Since that time, Acme Refrigeration has grown to over 18 branch locations serving the state of Louisiana and extending into Mississippi. In this area, we are known as one of the leading refrigeration wholesalers as well as a leading distributor of HVAC equipment and parts.
Offices: 1950 South Ln, Mandeville, Louisiana 70471, US
