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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
The Scheduling Specialist provides comprehensive scheduling oversight and coordination of regulatory and operator training for internal and external customers. They manage client accounts, verify training objectives, and ensure adherence to aviation regulatory requirements.
Requirements
A bachelor's degree in Business or Aviation Management is preferred, or three years of related experience. Candidates should have knowledge of FAA/NAA regulations and experience with scheduling software and CRM tools.
Full job description
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Scheduling Specialist’s primary role is to provide complete scheduling oversight for all FlightSafety internal/external customers with the best overall customer service experience. The Scheduling Specialist facilitates all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients.
Tasks and Responsibilities
Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information.
Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
Understands regulatory requirements and verifies training objectives.
Acts as back-up focal for TSA tracking for incoming clients.
Perform Export Compliance checks as needed.
Verify/collect pre-training documents.
Call customer/clients to confirm attendance and training objectives.
Manage client retention program.
Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies.
Familiarity with FlightSafety’s product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue.
Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements.
Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications.
Minimum Education
Bachelor’s degree in Business or Aviation Management preferred or three (3) years’ related experience and/or training; or equivalent combination of education and experience; equivalency years’ experience substitution must be in related field.
Minimum Experience
Achieved a master level of all responsibilities of Scheduling Specialist, Associate. One (1) to two (2) years of aviation experience preferred.
Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations.
Knowledge, Skills, Abilities
Excellent customer service skills.
Knowledge of aviation terminology as specified by FAA/NAA.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Detail oriented with excellent organization and time management skills.
Excellent verbal and written communication skills.
Ability to interact with various levels of management in a professional manner.
Ability to adapt to changes rapidly and perform in a fast-paced work environment.
Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
Customer/client oriented and ability to adapt/respond to different types of personalities.
Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
General knowledge of the following software: MS Office Suite, TMS Systems, CRM.
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.
Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material.
The noise level in the work environment is usually low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.
This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.
Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.
FlightSafety International is aviation’s gold standard for elite training, innovative flight simulation devices, and ultra-high-definition visual systems. Our data-backed curriculum, industry expertise, and state-of-the-art equipment elevate safety across the industry. For more information, please visit www.flightsafety.com.
Offices: 3100 Easton Square Pl, Columbus, Ohio 43219, US · 3201 East Airfield Drive, P.O.Box 613169, DFW Airport, Texas 75261, US · 1010 Toffie Terrace, Atlanta, Georgia 30354, US · 10 Comair Boulevard, Hebron, Kentucky 41048, US · 4010 Bridgeway Ave, Columbus, Ohio 43219, US
Based on 1433 listings with disclosed salaries, most transportation jobs in Texas pay between $60k–$145k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 18,763 open transportation positions in Texas listed on Clera. New openings are added daily as companies post roles.
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