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Full-time
high school
Industry-leading pay, Exceptional benefits
Posted 1d ago
~40 hrs/week
Responsibilities
The Service Advisor acts as the primary point of contact for customers, managing their vehicle maintenance needs and communicating effectively with technicians. They are responsible for scheduling appointments, preparing cost estimates, and ensuring high levels of customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent and 3-5 years of previous service advisor experience. Strong organizational, communication, and technical automotive knowledge are required to succeed in this fast-paced environment.
Your next big move starts here—don’t wait, apply today and drive your success forward!
At A&J Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
No Weekends
Store Hours: 8AM-5:30PM (M-F)
3-5 years previous service advisor experience preferred
Responsibilities:
1. Customer Interaction:
- Greet customers and provide a warm, friendly, and professional atmosphere.
- Act as the main point of contact for customers, understanding their concerns and requirements.
- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
- Explain cost estimates to customers, providing clear and understandable explanations.
- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
- Handle customer complaints professionally and escalate as necessary to resolve them effectively.
- Strive to exceed customer expectations, providing personalized and exceptional service.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
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Quality automotive care from people you know, at 160+ locations throughout the United States.
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
2021
Headquarters
Atlanta, Georgia
LinkedIn followers
4,302
Total funding
$60M
At Main Street Auto, we believe in the local auto repair shops that have been a cornerstone of communities across the country. We own and operate over 160 auto repair shops that keep you and your vehicle safe, performing well and on the road.
Our stores have taken care of generations of customers and their vehicles. Whether it’s an oil change, set of tires, or even a new engine - we’ll take care of you.
Interested in selling your shop or joining our team? Send us a message and we’ll get back to you!
Offices: 191 Peachtree St, 5000, Atlanta, Georgia 30303, US
How many Trades jobs are open in Raleigh, NC right now?
There are currently 1,134 open trades positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Raleigh, NC?
Companies currently hiring include Great Clips Inc., Lowe's Companies, Inc., Juniper, Premium Velocity Auto DBA Jiffy Lube, Davis Landscape LTD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Raleigh, NC?
Yes — 9 of the 1134 open trades positions offer remote or hybrid work (4 remote, 5 hybrid).
How do I apply for Trades jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.