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Full-time
associate degree, bachelor degree
Comprehensive health benefits, Dental benefits, Medical benefits, Wellness supports, RSP matching, Generous vacation
Posted 4d ago
~40 hrs/week
Responsibilities
The Customer Experience Representative manages incoming client requests via phone and email while ensuring service level agreements are met. They are responsible for triaging remote building automation alarms and coordinating urgent requests to ensure timely resolution.
Requirements
Candidates should have 1-3 years of experience in a customer service role, preferably within the service industry. Proficiency with CRM software and strong communication skills are required, along with the ability to work flexible shifts.
Full job description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworthteam today!
Job Summary:
At GDI Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our GDI Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Key Responsibilities:
Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information.
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
Create and complete work order requests on all incoming calls and email requests.
Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
Adhere to the Company’s Quality System operating procedures.
Perform other duties as assigned by Management.
Qualifications:
1-3 years of previous experience in a customer service/support role preferably within a service industry
College/university graduate or equivalent work experience
Experience working in HVAC/Building Automation industry or a related field is an asset.
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Must be available to attend and successfully complete a two (2) week full-time paid training program.
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at GDI Ainsworth?
GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards:Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity:An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient.
ERCA/EAS #7001379
Offices: 131 Bermondsey Road, Toronto, Ontario M4A1X4, CA · 3392 Wonderland Rd S, London, Ontario N6L 1A8, CA · 100-2588 27 St NE, Calgary, Alberta, CA · 3680 E 2nd Ave, Vancouver, British Columbia V5M 0A4, CA · 18220-102 Edmonton Ave, Castor, Alberta T5S 1S7, CA
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How many Trades jobs are open in Edmonton, Canada right now?
There are currently 1,047 open trades positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Edmonton, Canada?
Companies currently hiring include Dexterra Group, Sureway Construction Group Ltd., Ledcor, OEM Remanufacturing, West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Edmonton, Canada?
Yes — 12 of the 1047 open trades positions offer remote or hybrid work (1 remote, 11 hybrid).
How do I apply for Trades jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.