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Full-time
high school
Medical, Dental, Vision, 401(k) with employer match, Paid time off, Paid holidays
Posted 4d ago
~40 hrs/week
Responsibilities
The role involves visiting customer sites to design, install, and troubleshoot smart security systems while maintaining high standards of customer service. You will act as a technical expert for residential custom installations and ensure all equipment is tested and compliant with regulations.
Requirements
Candidates must have at least 5 years of industry experience in residential alarm installations and possess a high school diploma or GED. A valid driver's license with a good driving record is required, along with the physical ability to climb ladders and work in confined spaces.
Full job description
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Lead Alarm & Certified Security Professional who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Certified Security Professional role is for tenured industry proven technicians with white glove customer experience success. You will play an integral role in supporting a customized approach to new installations with next level of customer relationships. The role entails visiting customer sites through the workday, completing walkthroughs, designing systems, installations with tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential “custom home” installations while ensuring our compliance with all relevant regulations.
Key Responsibilities:
Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864,1616,) Concord 4, and familiar with others such as DMP, 2GIG and Ademco.
Ability to troubleshoot technical problems.
Proficient in drilling for, dropping, and running wires in multi-level homes.
Replace/Install system components as assigned: add-on’s, conversions, takeovers, new installs, and service.
Ability to properly maintain and record inventory transactions job to job.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customers satisfaction.
Maintain a clean and organized fleet vehicle.
Requirements:
5 plus years of industry experience in residential alarm installations
Excellent problem-solving abilities.
Detail-oriented and committed to delivering high-quality results.
Relevant certifications and licenses are a plus.
H.S. Diploma or GED
Good driving record and Valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be ok with climbing ladders and working at heights.
Must be ok working in tight spaces such as crawlspaces, attics and basements
Benefits:
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly
Related keywords
Smart securityAlarm panelsQolsys 4Qolsys 5Honeywell Vista 20Honeywell Vista 128DSC 1864DSC 1616Concord 4DMP2GIGAdemcoResidential installationTechnical enhancementsInventory transactionsSignal verification
Home Security You Can Trust. Service You Can Count On.
Industry
Consumer Electronics
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Dallas, Texas
LinkedIn followers
21,081
Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection. As one of the largest smart home security providers in the U.S., we protect more than 1 million people in the U.S., Canada, and Puerto Rico. The company’s highly responsive, smart home security solutions are backed by expertly trained professionals providing award-winning customer service. To learn more about the company or how to join one of the largest authorized partner networks in the country, visit brinkshome.com or brinkshome.com/partners.
Offices: 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, Texas 75234, US
Home SecurityMonitored ProtectionSecurity Dealer ProgramCommercial SecurityBusiness SecuritySmart HomeSmart Home TechnologySmart Home ProductsWireless Alarm SystemsCellular Security Systems
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