Farmers Branch, Texas, United States · Remote OK
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Technical support, Call center operations, Problem solving, Communication skills, Computer skills
San Francisco, California, United States · On-site
$25/hr–$30/hr
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm panel troubleshooting, Low-voltage electronic security equipment installation, Customer service, System inspection, Technical problem diagnosis
Virginia Beach, Virginia, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm panel troubleshooting, Low-voltage electronic security equipment, Customer service, System installation, System inspection
Houston, Texas, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Smart Home Installation, Security Equipment Installation, Sales, Upselling, Customer Service
Philadelphia, Pennsylvania, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm System Installation, Troubleshooting, Wiring, System Design, Customer Service
Atlanta, Georgia, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm System Installation, Troubleshooting, Wiring, System Design, Customer Service
Las Vegas, Nevada, United States · On-site
$30/hr–$35/hr
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Wiring, System design, Customer service
Houston, Texas, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Wiring, System design, Customer service
Phoenix, Arizona, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Wiring, System design, Inventory management
San Antonio, Texas, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Low-voltage systems, Customer service, System inspection
Miami, Florida, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Wiring, System design, Inventory management
San Diego, California, United States · On-site
$45k–$60k/yr
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm system installation, Troubleshooting, Low-voltage systems, Customer service, System diagnostics
San Francisco, California, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Technical Installation, Consultative Sales, Upselling, Customer Education, IoT Device Configuration
Miami, Florida, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm Panel Installation, Technical Troubleshooting, Low-voltage Electronics, Customer Education, Site Evaluation
Farmers Branch, Texas, United States · Remote Solely
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Scheduling, Problem-solving, Analytical skills, Customer service, Communication skills
Dallas, Texas, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Technical Installation, Consultative Sales, Upselling, Customer Education, IoT Device Configuration
United States · Remote OK
Inside Sales Representative – High Earning Potential (Uncapped Commission) Top performers earn $125K+ annually Brinks Home™ is a leader in the smart home and residential security industries. Our teams are committed to wo…
Skills: Closing, Consultative Selling, Objection Handling, Negotiation, Communication
United States · Remote Solely
Inside Sales Representative – High Earning Potential (Uncapped Commission) Top performers earn $125K+ annually Brinks Home™ is a leader in the smart home and residential security industries. Our teams are committed to wo…
Skills: Inside Sales, Consultative Selling, Closing, Objection Handling, Negotiation
Riverside, California, United States · On-site
$20/hr–$26/hr
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Technical Installation, Consultative Sales, Upselling, Customer Education, IoT Device Configuration
Kansas City, Missouri, United States · On-site
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly…
Skills: Alarm Panel Troubleshooting, Low-voltage Installation, Customer Education, Site Evaluation, Technical Diagnostics
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The Customer Success Specialist handles inbound subscriber calls, resolves billing disputes, and provides technical troubleshooting for alarm systems. They also manage account updates, process equipment requests, and coordinate with technicians to ensure effective issue resolution.
Candidates must have at least one year of experience in technical support or a similar role, with two years of call center experience preferred. Proficiency in problem-solving, communication, and computer skills is required, along with a minimum typing speed of 30 WPM.
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Customer Success Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
At Brinks Home, we believe in continuous growth and development. As a Customer Success Specialist, you’ll begin your journey with a structured training program designed to set you up for success: Start date 9/14/2026
As a Customer Success Specialist, not only will you learn how to successfully handle billing and account updates, but you will also learn basic troubleshooting for our alarm systems and their components. Once you master your Customer Success Specialist training, you will control the next steps in your career path by having several options to pick from in our Customer Success and Customer Relationship groups.
Key Responsibilities:
Requirements:
Benefits:
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly
Home Security You Can Trust. Service You Can Count On.
Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection. As one of the largest smart home security providers in the U.S., we protect more than 1 million people in the U.S., Canada, and Puerto Rico. The company’s highly responsive, smart home security solutions are backed by expertly trained professionals providing award-winning customer service. To learn more about the company or how to join one of the largest authorized partner networks in the country, visit brinkshome.com or brinkshome.com/partners.
Offices: 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, Texas 75234, US
Home Security You Can Trust. Service You Can Count On.
Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection. As one of the largest smart home security providers in the U.S., we protect more than 1 million people in the U.S., Canada, and Puerto Rico. The company’s highly responsive, smart home security solutions are backed by expertly trained professionals providing award-winning customer service. To learn more about the company or how to join one of the largest authorized partner networks in the country, visit brinkshome.com or brinkshome.com/partners.
Offices: 1501 Lyndon B Johnson Fwy, Suite 700, Dallas, Texas 75234, US
