Oldsmar, Florida, United States · On-site
$50k–$60k/hr
Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: The Client Advocate is a critical role for both VRC Operations and our Clients, reporting to the Director of Customer Care. The Client Adv…
Skills: Customer relationship management, Conflict resolution, Analytical skills, Problem-solving, Time management
Phoenix, Arizona, United States · On-site
Description Title: Driver Pay: $24.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information r…
Skills: Driving, Customer service, Navigation, Map reading, Detail oriented
Berlin Township, New Jersey, United States · On-site
$20/hr–$23/hr
Description Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of…
Skills: Driving, Customer service, Navigation, Detail oriented, Time management
Loring, Kansas, United States · On-site
$19/hr–$20/hr
Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/re…
Skills: Customer service, Data entry, Computer knowledge, 10-key, Typing
Miami Gardens, Florida, United States · On-site
Description Title: Driver Pay: $24.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information r…
Skills: Driving, Customer service, Navigation, Detail oriented, Time management
Walker, Michigan, United States · On-site
$17/hr–$20/hr
Description PURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equ…
Skills: Warehouse maintenance, Forklift operation, Inventory processing, Loading and unloading, Equipment safety checks
San Francisco, California, United States · On-site
$22/hr–$24/hr
Description Shred Specialist Pay: $22-$24 The Shred Specialist position at Vital Records Control Companies (“VRC”) is responsible for receiving, segregating and loading wastepaper into a paper shredder as well as various…
Skills: Forklift Operation, Warehouse Operations, Equipment Maintenance, Safety Compliance, Customer Service
San Francisco, California, United States · On-site
$70k–$75k/yr
Description Summary: The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center…
Skills: Personnel Management, Quality Improvement, Budget Control, Facilities Maintenance, Inventory Control
Overland, Missouri, United States · On-site
$55k–$60k/yr
Description Title: Customer Care Supervisor - VitalShred Reports to: Customer Care Manager - VitalShred Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call cente…
Skills: Call Center Management, First Contact Resolution, Performance Management, Quality Assurance, Coaching
Town of Clifton Park, New York, United States · On-site
$17/hr–$20/hr
Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/re…
Skills: Customer service, Data entry, Computer knowledge, 10-key, Typing
Fairlawn, Ohio, United States · On-site
$17/hr–$18/hr
Description Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, e…
Skills: Medical records processing, HIPAA compliance, Data entry, Attention to detail, Communication skills
Woodbridge Township, New Jersey, United States · On-site
Description Title: Driver Pay: $21.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information r…
Skills: Driving, Customer service, Navigation, Map reading, Detail oriented
Miami, Florida, United States · On-site
$21/hr–$23/hr
Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/re…
Skills: Customer service, Data entry, Computer knowledge, 10-key, Typing
Aurora, Colorado, United States · On-site
$22/hr–$24/hr
Description Title: Customer Care Agent Pay: $22–$24 per hour Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries regardin…
Skills: Customer service, Inbound call handling, Conflict resolution, Data entry, Salesforce
Memphis, Tennessee, United States · On-site
Description JOB DESCRIPTION – Digital Services Marketing Specialist SUMMARY The Digital Services Marketing Specialist is responsible for supporting the marketing strategy and execution for VRC's digital solutions and tec…
Skills: Digital marketing, Marketing automation, Email marketing, Salesforce Marketing Cloud, Content creation
Montebello, California, United States · On-site
$25/hr–$27/hr
Description Title: Customer Care Agent Pay: $25-$27 Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services an…
Skills: Customer service, Data entry, Computer literacy, 10-key, Typing
Akron, Ohio, United States · On-site
$15/hr–$18/hr
Description Title: Digital Lead Reports to: Imaging Supervisor or Manager Purpose: A Digital Lead is responsible for leading a team of imaging professionals, overseeing the day-to-day operations of the imaging department…
Skills: Team Leadership, Quality Control, Project Management, Imaging Technology, Equipment Maintenance
Charlotte, North Carolina, United States · On-site
$49k–$50k/yr
Description At VRC Companies, LLC, we would be nothing without our successful sales team. The Area Development Manager will have a strong understanding of the sales process, excelling at cold calling, creating proposals,…
Skills: Cold calling, Proposal development, Relationship building, Closing deals, Negotiating
Greenville, North Carolina, United States · On-site
Description Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of…
Skills: Driving, Customer service, Navigation, Map reading, Time management
Manchester, New Hampshire, United States · On-site
$13/hr–$16/hr
Description Job Title: Digital Specialist I Reports To: Digital Manager or Digital Supervisor Summary: This position is responsible for accurately preparing and scanning a high volume of data to convert printed material …
Skills: Document scanning, Data entry, Scanner maintenance, Computer workstation proficiency, Troubleshooting
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The Client Advocate builds and maintains relationships with key customers to ensure satisfaction and retention while managing a portfolio of accounts. They collaborate with internal departments to align client needs with company solutions and resolve any service conflicts.
Candidates must have at least 3 years of industry experience and a customer-oriented mindset with strong analytical and communication skills. Proficiency in office equipment, 10-key, and typing is required, along with the ability to perform physical tasks like lifting up to 50 lbs.
Description
Title: Customer Care Agent
Reports To: Customer Care Manager
Summary: The Client Advocate is a critical role for both VRC Operations and our Clients, reporting to the Director of Customer Care. The Client Advocate is responsible for building and preserving trusting relationships with key customers in the assigned region. They are also responsible for partnering with internal departments such as Operations, Care, Sales, etc., to ensure clients’ needs are consistently being met to ensure customer satisfaction and ongoing retention.
Each Client Advocate will manage a portfolio of customers by region for accounts that spend $5,000 per month.
Requirements
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
A metrics-based approach to Custom Integration business management
At VITAL, we're dedicated to empowering luxury home services businesses like yours to reach new heights of success. With tailored solutions and expert guidance, we've propelled over 400 businesses to thrive in this competitive landscape. Our team brings a wealth of industry experience and a deep understanding of the unique challenges integrators face. We provide the tools, resources, and insights you need to not only navigate challenges but to seize opportunities and drive growth, all while making informed, data-driven decisions. With a proven track record, VITAL has become a trusted partner for businesses looking to optimize their operations, increase profitability, and deliver exceptional value to clients. Our approach is results-driven, and our commitment to your success is unwavering. Join us in this transformative journey towards business excellence. Connect with VITAL today and discover how we can help you achieve your goals in the luxury home services industry.
Offices: Las Vegas, NV, US
View all jobs at VITAL, LLCA metrics-based approach to Custom Integration business management
At VITAL, we're dedicated to empowering luxury home services businesses like yours to reach new heights of success. With tailored solutions and expert guidance, we've propelled over 400 businesses to thrive in this competitive landscape. Our team brings a wealth of industry experience and a deep understanding of the unique challenges integrators face. We provide the tools, resources, and insights you need to not only navigate challenges but to seize opportunities and drive growth, all while making informed, data-driven decisions. With a proven track record, VITAL has become a trusted partner for businesses looking to optimize their operations, increase profitability, and deliver exceptional value to clients. Our approach is results-driven, and our commitment to your success is unwavering. Join us in this transformative journey towards business excellence. Connect with VITAL today and discover how we can help you achieve your goals in the luxury home services industry.
Offices: Las Vegas, NV, US
View all jobs at VITAL, LLC