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Open Farm Pet
Toronto, Ontario, Canada • Hybrid
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The Senior Product Manager will own the end-to-end e-commerce product experience, focusing on subscription growth and platform optimization. They will lead cross-functional teams to define roadmaps, drive experimentation, and improve key metrics like conversion and customer lifetime value.
Candidates must have at least 5 years of product management experience, specifically within the e-commerce and direct-to-consumer sectors. Proficiency with the Shopify platform and experience managing subscription or recurring revenue models are essential requirements.
About Us
At Open Farm we are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We believe that the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.
Before you embark on this journey with us, learn more about the opportunity:
As Sr. Product Manager – E-Commerce, you will own the end-to-end product experience across our Shopify ecosystem, with a strong focus on our subscription and auto-ship business. You will work closely with Engineering, Design, Marketing, CX, and Operations to identify opportunities, prioritize initiatives, and ship high-impact features that improve conversion, retention, and customer lifetime value. You will be responsible for evolving the acquisition, onboarding, and lifecycle experience of subscribers, optimizing recurring revenue, subscription journeys, and long-term customer engagement to drive sustainable growth.
Key Responsibilities
We're genuinely excited about you because you have:
Hybrid Work
At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—furry friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.
Our Values
We Raise the Bar | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team | Win-Win Partnerships
To learn more about Open Farm, follow us on Instagram and LinkedIn.
Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact [email protected]. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.
Humanely raised & sustainably sourced pet food 💚 Certified B Corp 🌍
As the leader in humanely raised and sustainably sourced pet food, Open Farm believes that high quality nutrition, animal welfare, sustainability, and transparency go hand in hand. Headquartered in Toronto, Open Farm is one of the fastest growing pet food companies in North America and a certified B-Corporation. This accomplishment reflects our decade-long commitment to Doing Some Good for animals and the planet. We are on a mission to empower pet parents with high quality nutrition for pets, crafted from humanely raised and sustainably sourced ingredients. Open Farm offers a range of premium pet food products including dry and wet foods, bone broths, treats, freeze-dried raw, freshly crafted meals, and supplements. Formulated with a focus on environmental stewardship, animal welfare, and transparent sourcing, Open Farm gives pet parents ethical and sustainable choices for their beloved companions. We're also proud of our strong partnerships with leading animal welfare and sustainability certifications including Global Animal Partnership, Certified Humane, Ocean Wise, and the Marine Stewardship Council.
Offices: 559 College Street, Suite 400, Toronto, Ontario M6G 1A9, CA
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