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$63k–$83k/yr
Full-time
professional certificate
Health care coverage, Flexible spending wallets, Time off, Employee stock purchase plan, Subsidized medical coverage, Dental coverage
Posted 2d ago
~40 hrs/week
Responsibilities
The IT Support Administrator will plan, deploy, and configure new systems while providing remote and on-site troubleshooting for end-user issues. They are responsible for monitoring security threats, enforcing IT compliance, and maintaining enterprise assets and network infrastructure.
Requirements
Candidates must have experience with macOS administration, ticketing systems, and managing enterprise security protocols. The role requires a self-motivated individual capable of working independently in an office environment with strong problem-solving skills.
Full job description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About IT
The IT team enables Affirmers to work securely and efficiently. We manage internal devices, networks, and systems, ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across locations. We focus on usability, reliability, and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they need—wherever they work.
We’re seeking a flexible IT Support Admin to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation.
What You'll Do:
Plan, deploy, and configure new systems to keep up with changing needs
Remotely support and troubleshoot our end user’s problems
Requirement to be in office supporting 5 days a week
Monitor for security threats and malware, staying ahead of the curve to protect our users
Educate on and enforce our IT compliance and policy obligations
Support the Network infrastructure locally in the Toronto office
Maintain enterprise systems and company IT assets such as servers and desktops
Handle jira support ticket requests that come in
What We Look For:
Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS, Windows, Check Scanners, Network devices, etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security:
Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
Email security—tools for signed/encrypted email communication
Mobile device management technologies
Pluses:
Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems and photo/video editing
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own, as needed
Pay Grade - E Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $63,000 - $83,000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
We create honest financial products that improve lives.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
2012
Headquarters
San Francisco, California
LinkedIn followers
373,453
Total funding
$7.6B
At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products.
We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more.
A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.
Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, Seattle, Toronto, Warsaw, Madrid and London.
Not to mention we have comprehensive and award-winning benefits that were made for you.
Interested in learning more? Check out our careers page and apply today!
Visit affirm.com/careers for more information.
Offices: San Francisco, California 94108, US · New York, NY 10013, US · Pittsburgh, Pennsylvania 15212, US · Chicago, Illinois 60654, US · Toronto, Ontario M5V 3H1, CA