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Provide L1/L2 operational support and incident management for AWS-based data and analytics platforms. Perform platform administration, non-functional testing, and maintain operational documentation to ensure service reliability.
Requires 2+ years of experience in AWS data platform operations with strong Python and SQL skills. Must be available for a 24/7 on-call roster and have experience with ITIL-aligned service management.
When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
Want to know why we are a great place to work, click on the link to learn more.
www.asx.com.au/about/careers/a-great-place-to-work
The ASX team brings together talented people from a diverse range of disciplines.
We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.
You will join the Data & Analytics Operations team, which forms part of the broader Data & Analytics business unit within the ASX Technology – Data Platforms line of business.
Data & Analytics Operations is responsible for the reliable, secure, and timely operation of enterprise data and analytics platforms that distribute data files and reports to critical internal systems, regulators, and customers. These services are delivered through automated critical data pipelines.
The Operations team works closely with the Data & Analytics Engineering team, which provides L3 engineering support, problem fixes, and pipeline re‑engineering. As Data Operations Engineer, you will focus on run and operational assurance, while collaborating with Engineering to ensure smooth handover of changes into production support.
The team operates a business‑hours plus 24/7 on‑call model, using structured IT service management processes and clear escalation paths to meet strict service level and business continuity requirements.
Production Operations & Incident Management
Provide L1/L2 operational support for data and analytics platforms during business hours and participate in a 24/7 on-call roster outside business hours.
Monitor production services and respond to alerts across Amazon CloudWatch, platform-native monitoring, workflow orchestration, scheduling, and enterprise alerting tools
Investigate, triage, and resolve production incidents impacting data ingestion, transformation, orchestration, storage, metadata governance, analytics, and AI/ML platform services.
Support operational recovery for services including Amazon MWAA, Amazon S3, AWS Glue, AWS Lake Formation
Amazon Athena, Amazon SageMaker, Amazon Bedrock, and Amazon DataZone.
Restore services within agreed response targets and escalate incidents in line with defined on-call and escalation procedures.
Coordinate with Data Centre Operations and other ASX Technology and business operations teams when incidents require cross-team involvement. Platform Administration & Operational Support
Perform day-to-day administration of supported AWS data platform services, including workflow monitoring, job restarts, scheduling validation, access requests, configuration updates, and environment health checks.
Support operational administration of Amazon MWAA environments, S3-based data lake services, AWS Glue jobs and catalogues, Lake Formation permissions, IAM access controls, Athena query access, SageMaker operational support, Bedrock access enablement, and DataZone governance processes.
Support platform patching, upgrades, and controlled releases using approved runbooks, change records, and deployment windows.
Execute backup, restore, and recovery procedures in accordance with documented operational and disaster recovery processes.
Execute operations-led non-functional testing to validate production readiness and manage operational risk across the AWS Data Platform.
Validate performance, throughput, batch window adherence, restartability, recoverability, monitoring effectiveness, and operational supportability before and after change implementation.
Support validation of resilience and recoverability for orchestrated data pipelines, S3-based datasets, Iceberg table operations, metadata and access controls, and platform observability.
Document non-functional testing outcomes, risks, and follow-up actions in Jira and operational artefacts.
Use ServiceNow as the system of record for incidents, problems, changes and requests and Confluence for knowledge management.
Maintain high-quality operational records, including incident updates, post-incident reviews, and known-error documentation.
Contribute to service reporting, including platform health, incident trends, recurring control weaknesses, operational risks, and improvement opportunities.
Support compliance with security, access governance, data governance, and Business Continuity Management requirements.
Documentation & Knowledge Management positive change
Create, maintain, and improve runbooks, standard operating procedures, escalation guides, recovery documentation, and service support artefacts for AWS-hosted data platform services.
Work with Platform and Data Engineering teams to ensure engineering changes are supported with appropriate operational documentation, monitoring, access controls, and recovery procedures prior to acceptance into production support.
Your experience and qualifications:
Must have
Proven experience with 2+ years providing L1/L2 operations engineering support within a mission-critical AWS data platform environment, with accountability for service reliability, incident response, and operational continuity.
Strong incident management and troubleshooting skills, including the ability to diagnose issues under time pressure and restore services quickly and safely.
Hands-on experience supporting AWS-based data platform services, including workflow orchestration, monitoring, access management, and analytical services, with experience across services such as Amazon MWAA, Amazon S3,
AWS Glue, AWS Lake Formation, Amazon CloudWatch, AWS IAM, and Amazon Athena.
Experience with Apache Iceberg tables and AWS data lake operations.
Strong Python scripting / automation capability and SQL skills across cloud data platforms.
Working knowledge of ITIL-aligned IT service management, ideally with hands-on ServiceNow experience.
Experience supporting, validating and testing non-functional requirements including performance, reliability recoverability, observability, and operational readiness.
Strong written and verbal communication skills, including clear incident updates, stakeholder communication, and operational documentation.
Availability to participate in a 24/7 on-call roster.
Experience operating in regulated or high-availability-sensitive environments.
Experience supporting metadata, access governance, and data product management capabilities using AWS Lake
Formation and Amazon DataZone.
Familiarity with Amazon SageMaker and Amazon Bedrock from an operational support, monitoring, access, or environment administration perspective.
Experience with dbt for transformation workflow support, deployment validation, and operational troubleshooting.
Experience with Amazon Redshift in a production support or platform operations context.
Experience supporting Tableau in a production environment, including user access, scheduled refresh monitoring, incident triage, and operational support
We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.
We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.
To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.
ASX is one of the world’s leading securities exchanges. Follow us for the latest Australian financial market news.
ASX is one of the world’s top ten exchanges. As a full-service exchange, we offer trading, clearing, settlement, market insights, connectivity, and depository services across all major asset classes including equities, derivatives, ETFs, options, and managed funds. With a total market capitalisation of around $1.5 trillion, ASX is home to some of the world’s leading resource, finance, and technology companies. Our $47 trillion interest rate derivatives market is the largest in Asia and among the biggest in the world. ASX’s network and data centre (The Australian Liquidity Centre) provides a world class financial infrastructure and access to Australia’s largest pools of liquidity.
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