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Sydney, New South Wales, Australia · Hybrid
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Company Description Applications will close by Tuesday 30 June 2026 Aspect (Autism Spectrum Australia) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school progr…
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Provide timely technical support for hardware, software, and system issues to end users both in-person and remotely. Maintain office technology, manage assets, and coordinate with third-party vendors for hardware repairs.
Requires strong troubleshooting skills in computer hardware and Windows OS, along with experience in Microsoft Endpoint Management and Active Directory. Candidates should possess excellent communication skills and a dedication to customer service and SLA management.
At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!
The EUC Technical specialist will be responsible for providing timely and effective technical support to end users, both in-person (walk-ins) and remotely. The role ensures that users receive assistance with hardware, software, and system-related issues, helping to maintain smooth business operations through efficient problem resolution and excellent customer service.
Sound good? Read on.
Here is a taster of what you can expect in this role:
The role is primarily tech desk support for the Barangaroo office, and they will be the face of IT in the office and the primary support onsite every day
Communicating with people and providing amazing ICT customer service
In-person/phone/email support and responding to support tickets (Service NOW ticketing system) from our customers
Setting up and supporting computers, meeting rooms, printers, etc.
Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.
Undertake routine maintenance of Endeavour group-owned technology equipment.
Liaise with 3rd party vendors to arrange warranty repairs of hardware.
Have a friendly, easygoing personality with excellent analytical and troubleshooting skills.
Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.
Provide exceptional customer service with patience, empathy, and understanding
Maintain Asset and Configuration management
Staff training, development, and maintenance of procedural documentation and user guides
Now let’s talk about you:
Strong troubleshooting skills and in-depth knowledge of computer hardware and related software and operating systems.
Experience in installing and troubleshooting hardware technologies.
Effective oral and written communication with a history of discussing and solving issues with technical and non-technical individuals.
Quick at learning and love tackling technical challenges.
Willingness to learn new skill sets with a can-do attitude.
Experience in desktop support, Windows OS, meeting room technologies
Microsoft Endpoint Management experience
Microsoft Active Directory experience
Dedication to customer service & SLA incident management
Familiarity with end-user device hardware & software
Enjoy working as a team and have brilliant problem-solving skills
Mobile iOS/Android apps experience
Understanding of ServiceNow service management toolset
InTune, Google MDM & apps, Meraki understanding
Endeavour Group is committed to fostering a diverse and inclusive workforce, believing that different perspectives drive innovation and better outcomes.
At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.
With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup
At Endeavour Group we exist to bring people together in better, more enjoyable, and more meaningful ways. Because we believe that social communities are thriving communities, built through great experiences and positive, memorable moments. United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels. Our portfolio of complementary brands and businesses allows us to curate our brand propositions to meet customer needs. Each of our businesses has its own distinct value proposition, built through shared capabilities in format, range, digital, data and analytics that form the foundations of Endeavour Group’s market leadership in retail drinks and hospitality. For more information, including to access our social media guidelines, visit https://www.endeavourgroup.com.au/social-media-community-guidelines
Offices: 10 Shelley St, Sydney, New South Wales 2000, AU
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