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German Speaking Customer Service Agent for Cybersecurity ServicesAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading enterprises. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding German-speaking jobs within the most innovative sectors across Europe.

Job Overview

We are currently looking for a motivated professional to join our team in the German Speaking Customer Service Agent for Cybersecurity Services position in Greece. In this vital role, you will act as the first line of defense, providing expert support to clients navigating complex digital security challenges and reinforcing trust in an increasingly interconnected cybersecurity landscape.

Key Responsibilities

• Provide high-quality technical support to German-speaking clients regarding advanced cybersecurity software solutions.
• Analyze and troubleshoot security-related inquiries to ensure optimal protection of client data and infrastructure.
• Maintain a deep understanding of evolving cybersecurity threats to provide proactive advice and incident guidance.
• Guide users through complex authentication, encryption, and system recovery processes via email, chat, and phone.
• Document detailed service reports and security incidents to facilitate continuous improvement in service delivery.
• Collaborate with cross-functional teams to resolve high-priority cybersecurity escalations swiftly and professionally.
• Educate clients on security best practices to prevent future vulnerabilities, reinforcing our position as a leader in the cybersecurity industry.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for technology and a strong interest in the cybersecurity industry.
• Excellent communication skills with a customer-centric approach to problem-solving.
• Ability to work in a remote capacity while maintaining high productivity and professional standards within Greece.
• Previous experience in technical support or customer service is considered a distinct advantage.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Professional Training in cutting-edge cybersecurity protocols.
• Comprehensive Health Insurance coverage.
• Exceptional career advancement opportunities within the global cybersecurity industry.
• And Much More...

Life in Greece

Choosing one of our many Jobs in Greece means embracing an unparalleled Mediterranean lifestyle. From the sun-drenched beaches and historic landmarks to the vibrant nightlife and warm local hospitality, Greece offers a high quality of life that perfectly balances professional ambition with personal relaxation.

Our relocation package ensures that your transition to life in Greece is seamless and stress-free, allowing you to focus on your new career. Experience the culinary excellence and rich history of Greece while working for a top-tier firm, and join our growing international community in one of the world's most beautiful destinations.

How to Apply

If you are ready to advance your career in the cybersecurity industry, we invite you to take the next step. Click Apply Now to submit your application and join the premier team at Mercier Consultancy Group. We look forward to reviewing your profile and welcoming you to our team.