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Skills: User Acceptance Testing, SWIFT MT/MX, ISO 20022, CBPR+, TOSCA
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Lead the Wholesale Operational Readiness Centre to ensure seamless implementation of technology and process changes across cash, payments, and trade operations. Focus on designing and executing comprehensive UAT, managing defects, and providing domain expertise for payment platform migrations.
Requires a bachelor's degree and at least 10 years of experience in financial institutions, specifically within cash management or payments operations. Must possess deep technical knowledge of SWIFT standards, ISO 20022, and proficiency in enterprise testing tools like TOSCA.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
You will be part of the Wholesale Operational Readiness Centre (WORC), responsible for ensuring seamless implementation of technology and process changes across Cash, Payments, Trade, Loans, and Channels Operations. The role focuses heavily on User Acceptance Testing (UAT) and operational readiness, particularly for Cash Management, Payments and/or Channels initiatives.
Candidates must have strong knowledge of SWIFT MT/MX, ISO 20022, Cross-Border Payments & Reporting Plus (CBPR+), and end‑to‑end payment processing flows.
Analyse Business Requirements and Functional Specifications / User Stories with specific attention to cash operations and payment flows.
Design comprehensive UAT test cases using TOSCA or other bank‑approved tools, ensuring full coverage across SWIFT MT/MX messages, ISO 20022 schemas, and related mapping rules.
Ensure end‑to‑end requirements traceability between functional specs and test cases.
Facilitate test case walkthroughs with business and operations stakeholders; incorporate feedback into final test packs.
Identify suitable scenarios for test automation and collaborate with the Automation Lead to build automated test coverage.
Drive execution of both manual and automated tests according to the UAT plan, ensuring alignment with test strategy and timelines.
Log, track, and manage defects through the entire lifecycle; participate in defect calls and retesting cycles.
Review UAT outcomes, publish test metrics, and provide go/no‑go input based on operational readiness.
Perform exploratory testing to uncover edge‑case defects or operational gaps.
Provide domain expertise in Cash Operations, cross‑border payments, clearing, settlement, and related operational workflows.
Validate and troubleshoot SWIFT MT/MX messages, payment mapping, field-level rules, schema validation, and CBPR+ compliance.
Partner with Product, Technology, and Operations to resolve payment processing issues and ensure readiness for transformation or system migration programs.
Review system enhancements to ensure operational suitability and compliance with market standards.
Deliver operational readiness support for new systems, enhancements, or payment platform changes.
Conduct training sessions for operations and business users on new functionalities, processes, or payment message updates (MT to MX migration, ISO 20022 changes, etc.).
Provide post‑implementation support and validation to ensure smooth cutover and stable BAU.
Prepare and submit management reporting as part of the Bank’s Software Development Framework (SDF).
Bachelor Degree or equivalent professional experience.
Minimum 10 years of experience in financial institutions, preferably in Cash Management or Payments Operations or Channels .
Strong understanding of SWIFT standards (MT & MX), ISO 20022 formats, CBPR+, and cross‑border payment flows.
Solid experience in testing or test management, including UAT planning, test execution, and defect governance.
Proficient in TOSCA or similar enterprise testing tools.
Strong analytical, problem‑solving, and documentation skills.
Excellent verbal and written communication skills; able to present findings clearly to senior stakeholders.
Experience managing and guiding teams; able to lead discussions and influence stakeholders.
Strong ownership mindset—drives issues to closure and delivers within project timelines.
Ability to build strong working relationships across business, operations, technology, and project teams.
Mature, self‑driven individual with strong leadership, stakeholder management, and people development skills.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
We’re here to do Right By You.
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
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