Business Operations Manager / Director – Client Onboarding & Partnerships (OG.com)
Chicago, Illinois, United States · Hybrid
$150k–$200k/yr
Senior$400M raised
About Crypto.com/OG.com OG.com is a fast-growing, CFTC-regulated Prediction Market platform powered by cutting-edge technology that is under the Crypto.com umbrella. We’re building an engaging marketplace where users tra…
Skills: Business operations, Client onboarding, Stakeholder management, Project management, Fintech
Business Operations Manager / Director – FCM & Brokerage Operations
Chicago, Illinois, United States · Hybrid
$150k–$200k/yr
Senior$400M raised
About Crypto.com/OG Broker OG Broker is a Futures Commission Merchant (FCM) backed by crypto.com, connecting retail and institutional clients to the derivatives ecosystem. We’re building an engaging marketplace where use…
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Crypto.com is on a mission to put Cryptocurrency in Every Wallet™. We are building the Exchange and advanced trading products professional and power users depend on — alongside the Crypto.com App, Visa Card, and Onchain …
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Skills: Product management, User onboarding, KYC, Fiat payments, UX design
About Us OG is a Crypto.com company building a new prediction market experience - where it pays to be right. We combine the accessibility of a consumer app, the engagement of a social layer, and the rigor of an instituti…
Skills: Design strategy, User experience design, Leadership, Product design, User research
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
About the Role This is a mission-critical product leadership role at the heart of Crypto.com's global trading engine. As Product Director, Core Banking & Payments, you will own the end-to-end product strategy for fiat pa…
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Senior Associate, Financial and Management Reporting
Hong Kong Island, Hong Kong, China · Hybrid
Mid level$400M raised
The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance init…
Skills: Financial Reporting, Financial Projections, Group Accounting, Cash Management, Digital Asset Management
We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the avai…
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$150k–$200k/yr
Full-time
401k plan with employer match, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The role involves managing end-to-end B2B client onboarding, from contract execution to technical integration and go-live. You will also serve as the primary operational point of contact for institutional clients while driving process improvements and cross-functional project execution.
Requirements
Candidates must have 5+ years of experience in business operations or client implementation, ideally within fintech or regulated financial markets. Strong stakeholder management skills and the ability to navigate complex, regulated environments are essential for success in this role.
Full job description
About Crypto.com/OG.com
OG.com is a fast-growing, CFTC-regulated Prediction Market platform powered by cutting-edge technology that is under the Crypto.com umbrella. We’re building an engaging marketplace where users trade on real-world outcomes — from major sports and elections to cultural and financial events. With a sleek mobile-first app and a passionate community, we’re redefining how people interact with news, probabilities, and financial markets. OG.com runs on the rails of North American Derivatives Exchange, Inc. (NADEX), a CFTC-regulated exchange operating since 2004 and was acquired by crypto.com in 2022.
The Role
We’re seeking a Business Operations Manager or Director (based on experience), to own, and scale OG.com’s B2B client onboarding, contract listing, and partnership operations. This high-impact role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch.
You’ll lead institutional client onboarding, strengthen and automate operational workflows, and serve as a trusted strategic partner to B2B clients. The ideal candidate is comfortable solving ambiguous problems, pushing back with judgment and diplomacy, and driving measurable process improvements across a highly regulated business.
\nResponsibilities
Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.
Preferred Experience
5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks.
Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus.
Direct exposure to institutional clients is required.
Experience with CFTC-regulated entities, including exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued.
Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus.
Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably.
Preferred Skills
Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority
Excellent written and verbal communication skills, with the ability to represent OG.com credibly with sophisticated institutional clients
Analytically rigorous and systems-oriented, with a strong ability to identify root causes, build frameworks, and design scalable operating models
Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through
Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business
Agentic workflow management experience is a strong plus, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously
Continuous improvement mindset; you are energized by making complex processes clearer, faster, and more reliable
Collaborative, direct, low-ego, and highly accountable
Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing
Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Related keywords
Business OperationsClient OnboardingFintechCFTCDerivativesPrediction MarketsInstitutional ClientsStakeholder ManagementProject ManagementComplianceProcess AutomationSLAKPIFCMIntroducing BrokersSwap Dealers
Crypto.com - the best place to buy, sell, and pay with crypto.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Singapore
LinkedIn followers
789,836
Total funding
$400M
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™
Offices: 1 Raffles Quay (North Tower), #09-06, Singapore, 048583, SG · 16A "G. M. Dimitrov" Blvd., Bernard Iztok Tower, Sofia, BG · 26/F Pacific Plaza, 410 Des Voeux Rd W, Shek Tong Tsui, Hong Kong, HK · 15 Bishopsgate, London EC2N 3AR, London, England EC2M 3XD, GB · Sabadell Financial Center Building, 1111 Brickell Avenue, Miami, US
BlockchainCryptocurrencyFXand Mobile PaymentsFinanceCryptocurrencyBlockchainPrediction MarketsBitcoinFinTech
Crypto.com - the best place to buy, sell, and pay with crypto.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Singapore
LinkedIn followers
789,836
Total funding
$400M
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™
Offices: 1 Raffles Quay (North Tower), #09-06, Singapore, 048583, SG · 16A "G. M. Dimitrov" Blvd., Bernard Iztok Tower, Sofia, BG · 26/F Pacific Plaza, 410 Des Voeux Rd W, Shek Tong Tsui, Hong Kong, HK · 15 Bishopsgate, London EC2N 3AR, London, England EC2M 3XD, GB · Sabadell Financial Center Building, 1111 Brickell Avenue, Miami, US
BlockchainCryptocurrencyFXand Mobile PaymentsFinanceCryptocurrencyBlockchainPrediction MarketsBitcoinFinTech