Quincy, Massachusetts, United States · Remote Solely
$28/hr–$35/hr
Remote Customer Service Representative Job Overview Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United S…
Skills: Customer Service, Technical Support, Troubleshooting, CRM Software, Communication Skills
Quincy, Massachusetts, United States · On-site
$129k–$171k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Design for Manufacturability, Tool Design, Process Optimization, Vendor Sourcing, Quality Planning
Quincy, Massachusetts, United States · On-site
$90k–$158k/yr
Strategic Cyber Threat Intelligence Analyst, Assistant Vice President State Street is seeking a Strategic Cyber Threat Intelligence Analyst to identify, assess, and communicate cyber threats emerging from the intersectio…
Skills: Cyber Threat Intelligence, All-source Intelligence Analysis, Geopolitical Analysis, Risk Management, Threat Hunting
Quincy, Massachusetts, United States · On-site
$70k–$119k/yr
Who we are looking for The Alpha Strategy and Implementation Services Team at State Street is seeking a qualified Account Services Data Analyst to support client account onboarding, maintenance, and configuration activit…
Skills: Data Analysis, System Configuration, Python, SQL, Excel
Quincy, Massachusetts, United States · On-site
$70k–$119k/yr
Who we are looking for The State Street Account Services Implementation team is seeking a versatile individual with strong business analysis and project management skills to support the Account Services workstream in imp…
Skills: Business Analysis, Project Management, Functional Requirements Gathering, Client Onboarding, Stakeholder Coordination
Quincy, Massachusetts, United States · On-site
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Access Control, Video Surveillance, Intrusion Detection, TCP/IP, VLANs
Quincy, Massachusetts, United States · On-site
$156k–$253k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: C/C++, Golang, Rust, Python, Firmware Security
Kilkenny, Leinster, Ireland · On-site
$90k–$158k/yr
Who we are looking for State Street seeks to recruit an Insider Threat Analyst responsible for a variety of functions within the insider threat program at State Street. This team will work with the core Global Cyber Secu…
Skills: Insider Threat Analysis, Data Analysis, Critical Thinking, Technical Writing, Behavioral Analytics
Quincy, Massachusetts, United States · Hybrid
$120k–$218k/yr
Who we are looking for We are seeking a Vice President of Software Engineering & Development who will report directly to the IT Managing Director of Corporate Actions & Income. This role is accountable for the design, de…
Skills: Software Engineering Leadership, Corporate Actions Processing, System Architecture, Agile Methodology, Oracle SQL
Quincy, Massachusetts, United States · On-site
$52k–$88k/yr
Who we are looking for We are looking for a detail-oriented and technically capable GCS Security Administrator to support access administration, identity lifecycle management, and security request fulfillment across Glob…
Skills: Identity And Access Management, PowerShell, Scripting, Access Administration, Active Directory
Quincy, Massachusetts, United States · Hybrid
$120k–$218k/yr
Who we are looking for We are seeking a Vice President of Software Engineering & Development who will report directly to the IT Managing Director of Corporate Actions & Income. This role is accountable for the design, de…
Skills: Software Engineering Leadership, Corporate Actions Processing, System Architecture, Agile Methodology, Oracle SQL
Quincy, Massachusetts, United States · Hybrid
$120k–$218k/yr
Who We Are Looking For We are seeking an experienced Software Engineering Manager to lead teams responsible for building and modernizing critical custody and securities processing platforms supporting global financial ma…
Skills: Engineering Management, Platform Architecture, Distributed Systems, Transaction Processing, Cloud Migration
Quincy, Massachusetts, United States · Hybrid
$120k–$218k/yr
Who We Are Looking For We are seeking an experienced Software Engineering Manager to lead teams responsible for building and modernizing critical custody and securities processing platforms supporting global financial ma…
Skills: Engineering Management, Platform Architecture, Distributed Systems, Transaction Processing, Cloud Migration
Quincy, Massachusetts, United States · On-site
$120k–$203k/yr
Who we are looking for We are looking for a FinOps Optimization Lead, Vice President, reporting directly to the FinOps Lead (Vice President). State Street’s Technology Business Office in the GTS Management division is se…
Skills: Cloud FinOps, Cost Optimization, AWS, Azure, Databricks
Quincy, Massachusetts, United States · On-site
$120k–$203k/yr
Who we are looking for We are looking for a FinOps Optimization Lead, Vice President, reporting directly to the FinOps Lead (Vice President). State Street’s Technology Business Office in the GTS Management division is se…
Skills: Cloud FinOps, Cost Optimization, AWS, Azure, Databricks
Quincy, Massachusetts, United States · On-site
$146k–$194k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Systems Engineering, Integration And Testing, Maritime Test Direction, Root Cause Analysis, Test Planning
Quincy, Massachusetts, United States · On-site
$191k–$253k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Systems Engineering, Maritime Logistics, Technical Leadership, Project Management, Personnel Management
Quincy, Massachusetts, United States · On-site
$113k–$169k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Curriculum Development, Instructional Design, ADDIE Model, Kirkpatrick Model, Adult Learning Theory
Quincy, Massachusetts, United States · On-site
$191k–$253k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: C++, Rust, Go, Typescript, React
Quincy, Massachusetts, United States · On-site
$166k–$220k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: C++, Rust, Go, Typescript, React
Quincy, Massachusetts, United States • Remote Solely
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Respond to customer inquiries via phone, email, and chat regarding telecommunications products and billing. Troubleshoot technical issues and manage account changes while maintaining accurate CRM records.
Requires proven experience in customer service or technical support, preferably in telecommunications. Candidates must have strong communication skills and a reliable high-speed internet connection for a remote workspace.
Remote Customer Service Representative
Job Overview
Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United States, is seeking dedicated and customer-focused individuals to join our team as a Remote Customer Service Representative. This is an excellent opportunity to work from home while providing outstanding support to our valued customers. We have both Full-Time and Part-Time positions available, offering flexibility to suit your lifestyle. The successful candidate will be the first point of contact for customer enquiries, playing a vital role in ensuring a positive customer experience and maintaining our reputation for quality service. The salary for this position is $28 - $35 USD per hour, dependent on experience.
Responsibilities
Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
Provide clear and accurate information regarding our products, services, and billing.
Troubleshoot and resolve technical issues related to television, internet, and phone services.
Process new service orders, account changes, and cancellations with high accuracy.
Maintain detailed and up-to-date customer records within our CRM system.
Escalate complex issues to senior team members or other departments when necessary.
Strive to achieve and exceed individual and team performance targets.
Gather customer feedback to contribute to the continual improvement of our services.
Qualifications
Proven experience in a customer service or technical support role, preferably within the telecommunications industry.
Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
Strong problem-solving abilities and a talent for troubleshooting technical problems.
The ability to work independently in a remote environment with a high level of self-discipline and motivation.
Proficiency in using CRM software and other standard office applications.
A patient, empathetic, and customer-centric attitude.
A reliable high-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls.
Benefits
A competitive hourly wage.
The flexibility of a fully remote position.
Opportunities for professional development and career progression within the company.
A supportive and collaborative virtual team environment.
Both full-time and part-time schedules are available.
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View all jobs at Burjline BuildersBased on 94 listings with disclosed salaries, most technology jobs in Quincy, MA pay between $70k–$203k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 104 open technology positions in Quincy, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include State Street, mouhamedzz, Burjline Builders, MassDEP, Granite Telecommunications, among others. Browse the listings above to see every active employer.
Yes — 23 of the 104 open technology positions offer remote or hybrid work (4 remote, 19 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
