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Company Description MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and…
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Full-time
Major medical insurance, Savings plan, Free breakfast, Free lunch, Free drinks and snacks, In-office health department
Posted 6d ago
~40 hrs/week
Responsibilities
You will manage a portfolio of core customers to ensure strong product adoption, measurable value, and long-term success. Additionally, you will proactively identify churn risks and collaborate with internal teams to resolve customer needs.
Requirements
Candidates must have at least 2 years of experience in customer success or account management within a SaaS environment. Strong analytical skills and the ability to manage multiple accounts in a fast-paced setting are required.
Full job description
Company Description
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
About the Role
We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.
This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.
What You’ll Do
Own and manage relationships with a portfolio of core customers.
Act as the primary point of contact and trusted partner for your accounts.
Drive customer adoption and ensure clients achieve their desired outcomes.
Proactively identify churn risks and execute mitigation strategies.
Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
Partner with internal teams to resolve customer needs and improve the overall experience.
Build long-term, value-driven relationships with customers.
Qualifications
Required Qualifications
2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
Experience working in a SaaS environment.
Proven ownership of customer retention and adoption (not just support).
Strong communication skills (verbal and written).
Analytical mindset with the ability to interpret customer data and metrics.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proactive, customer-first approach to problem solving.
Nice to Have
Experience using CRM tools such as Salesforce.
Familiarity with Customer Success platforms (e.g., ChurnZero).
Experience working with metrics like NRR, churn, NPS, and usage data.
Customer Success–related certifications.
How Success Is Measured
Net Revenue Retention (NRR).
Customer satisfaction and NPS.
Product adoption and customer engagement.
Strength and longevity of customer relationships.
Compensation & Benefits
Strong career development opportunities
Company-paid major medical insurance
Savings Plan (Caja de Ahorro)
FREE Breakfast, Lunch, Drinks and Snacks
In-office Health Department
TotalPass - discounted access to gyms and studios
Hybrid scheme
Base Salary: $23,000 MXN
Variable Bonus: Up to $6,000 USD annually
Application Requirements
This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.
Please attach your updated CV in English when applying.
Salary range
$23,000—$23,000 MXN
At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.
If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.
Providing a unified digital platform that accelerates compliance through education, credentialing, and documentation.
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2013
Headquarters
Las Vegas, Nevada
LinkedIn followers
26,587
Total funding
$54M
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, our continuous innovation has outpaced the competition, helping healthcare organizations of all sizes remain in compliance with confidence. Double-digit growth year after year and a team that truly prioritizes client success make MedTrainer a top company to work for.
MedTrainer unifies learning, credentialing, and compliance into a single, cloud-based system so organizations can onboard employees faster, stay audit-ready, drive operational efficiencies, and maximize revenue. It’s why MedTrainer is preferred by healthcare professionals who want the best credentialing and compliance experience.
The healthcare learning management system offers access to 1,200+ highly curated healthcare-specific courses with the ability to assign them in seconds by department, role, or facility. Healthcare organizations of all sizes can stay ahead of regulatory changes while cutting onboarding time by choosing software regarded as a go-to choice for the best workforce readiness in healthcare.
MedTrainer’s healthcare compliance software includes robust policy management, incident reporting, and SDS management. Powered by intelligent automation and AI, healthcare teams can get immediate answers to compliance questions and streamline compliance operations. Customers gain immediate benefit from the platform with onboarding in weeks, not months, and a flexible, modular deployment that allows organizations to seamlessly scale their use as their organizations and needs grow over time.
With MedTrainer’s healthcare credentialing software, teams can automate provider onboarding, shorten enrollment cycles, and reduce rework. MedTrainer is trusted as one of the best credentialing software platforms for healthcare organizations nationwide.
Offices: 1084 Griffith Peak Dr, Las Vegas, Nevada 89135, US · Avenida Bernardo Quintana No. 300 Torre 57, Piso 7°, Colonia Centro Sur, Queretaro, MX · 555 Cajon St, Suite F, Redlands, California 92373, US · Kansas City, MO, US
E-LearningOSHA ComplianceRegulatory ComplianceLearning ManagementRisk PreventionRisk MitigationCredentialingand Healthcare ComplianceComplianceHealth Care
How many Technology jobs are open in Querétaro, Mexico right now?
There are currently 144 open technology positions in Querétaro, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Querétaro, Mexico?
Companies currently hiring include AgileEngine, ALTEN Mexico, Valeo, PPG, MedTrainer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Querétaro, Mexico?
Yes — 83 of the 144 open technology positions offer remote or hybrid work (51 remote, 32 hybrid).
How do I apply for Technology jobs in Querétaro, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.