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Full-time
bachelor degree
Paid vacation, Sick time, Personal time, Holidays, Health insurance, Dental insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The IT Operations Analyst is responsible for monitoring, maintaining, and supporting the company's IT infrastructure, applications, and PACS systems. This role involves troubleshooting technical issues, managing user access, and providing support to internal departments and clients.
Requirements
Candidates must have a bachelor's degree in a related field or equivalent experience, along with 1-2 years of experience in IT operations or technical support. Proficiency in Windows 10, Office 365, and hardware troubleshooting is required, along with the ability to participate in an on-call rotation.
Full job description
Overview
The IT Operations Analystis responsible formonitoring,maintaining, and supporting CIVIE’s IT infrastructure, applications, and day-to-day technology operations. This roleworks closely with members of the IT team, business users, and clients to ensure our systems are reliable,secure,and available.This positionalso supportsour PACS systems and related applications.
Your responsibilities
Respond to and troubleshoot incidents, service requests, and system alerts
Resolve technical issues relating to boththe hardwareand software we provide for our clients and for our internal departments
Manage andmaintainuser accountsandaccess permissions in a wide variety of systems
Resolve issues related to PACS systems and PACS administration
Escalate and assign tickets to theappropriate resources
Assistwith onboarding and offboarding team members
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
1-2 years of experiencein IT operations, systems administration, or technical support
Ability to work a scheduled on-call rotation covering evenings,nightsand weekends
Experiencewith IT service-management/ticketing tools
An understanding of computer hardware and the ability to troubleshoot hardware issues
Working knowledge of Windows 10,Office 365, cloudtechnologiesand enterprise applications
Strong troubleshooting and analytical skills
Ability to document technical issues clearly and communicate effectively with technical and non-technical users
Healthcare experiencepreferred
Working Conditions
On-site at our Plano office
Ability toparticipatein virtual meetings and training sessions, and collaborative projects
Occasional travel (up to 20%) to support IToperationsat office locations or toship computer equipment
We Offer
Paid vacation, sick time, personal time and holidays
Health, dental, and vision benefits, with employer HSA contribution
Long-term, short-term, and life insurances
401(k) with company match & profit sharing
Monthly Fringe benefits
QuarterlyUberEatsvoucher
Annual Education stipend
CIVIE is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Related keywords
IT OperationsPACSInfrastructureHardwareSoftwareWindows 10Office 365CloudEnterprise ApplicationsTicketingTroubleshootingOn-callHealthcare ITSystem AdministrationUser ManagementTechnical Support
AI-powered solutions for unmatched radiology operations advantage.
Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
2018
Headquarters
Plano, Texas
LinkedIn followers
5,174
CIVIE is an AI-powered ecosystem of radiology solutions that encompass the entire patient and clinical journey, from exam ordering to image viewing, reporting, and payment. CIVIE's cloud-based product offering utilizes state of the art technology to provide an integrated radiology information system, PACS, automated speech-to-text, revenue cycle management, and vendor neutral archive. The Company's products are purpose-built to optimize revenue, increase physician productivity, and drive practice efficiencies through its innovative, cloud-based, AI-driven technology platform. For more information, please visit www.CIVIE.com.
Offices: 7250 Dallas Pkwy, Plano, Texas 75093, US
AI Techradiologyhealth careand imagingHealth CareHospitalHospitals & Health ClinicsHealthcare
Based on 484 listings with disclosed salaries, most technology jobs in Plano, TX pay between $80k–$208k per year. Individual offers vary with seniority, company size, and specialization.
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