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Lead a team of designers and writers to build an AI-powered private banker experience and establish foundational AI experience systems for Nubank. Act as a technical reference to increase design quality and influence business decisions through user-centered design.
Requires solid expertise in Product Design (UI, UX, and Research) with experience in digital products. Must possess excellent English communication skills and the ability to thrive in a fast-paced, agile startup environment.
Nu is the leading digital bank in Latin America, serving 140 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
Visit our Institutional Page
About the role
We’re building the next evolution of Nubank: an AI-powered private banker that helps millions of people navigate their financial lives with intelligence, empathy, and trust.
As Sr Design Manager, you’ll lead a team of designers and writers crafting this experience — shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human. But You’re no longer just building for the AI Private Banker vertical — you’re establishing the foundational experience systems that will power AI across Nubank, while ensuring alignment with the broader Magic App vision (Nubank’s next-generation unified app experience).
In this context, you’ll help define the design vision, systems, cultural anchors and rituals that make this product feel unmistakably Nubank: clear, kind, and empowering - bridging product-specific excellence with company-wide coherence.
Be a technical reference for the team, seeking to adapt and replicate the best practices in the market, increasing the team’s bar;
Build links with other business areas at all levels of the organization, influencing business decisions advocating for user-centered design;
Inspire fellow product designers, by creating a high bar of quality design work;
Establish and promote a healthy team culture that works hand in hand with cross-functional partners and design teams in other Nubank offices;
Push the boundaries of your team’s UX/UI/visual execution and help Nubank challenge the status quo.
Solid expertise in Product Design (UI, UX, and Research);
Experience in digital products;
Excellent English: verbal and written communication skills;
Ability to work well in a highly collaborative and cross-functional team;
Ability to thrive in a fast-paced, dynamic startup environment;
Ability to influence prioritization in an agile environment. Adapt to shifting priorities and evolving stakeholder’s needs with openness and agility.
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. https://www.youtube.com/watch?v=kwwzcXK2PUo
Offices: Rua Capote Valente, São Paulo, SP, BR · Rosenthaler Straße, Berlin, Mitte 10119, DE · Ciudad de México, Ciudad de México 06600, MX · Buenos Aires, Cidade Autônoma B1638 BEV, AR · Carrera 11 # 79 - 66, Bogota, Colombia, Building Spaces, Bogotá, CO
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