We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ …
Skills: Customer service, Sales, Technical troubleshooting, Interpersonal skills, Communication
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NBCUniversal
Transmission Operations Technician
Miami, Florida, United States · On-site
Mid level
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Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to l…
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Employee discount, Friends and family discount program, Tuition reimbursement
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Experience Advisor serves as the primary point of contact at the Knowledge Bar, guiding customers through technical service intake and repair processes. They are responsible for recommending value-added services, performing basic troubleshooting, and ensuring accurate processing of transactions.
Requirements
Candidates must have a high school diploma or equivalent and strong interpersonal skills. While no prior technical experience is required, preference is given to those with a background in customer-facing commissioned sales, hospitality, or retail.
Full job description
We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.
This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
MAJOR RESPONSIBILITIES:
Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
Listen actively to customer concerns and guide them through appropriate service solutions and offerings
Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
Clearly communicate estimated pricing, timelines, and expectations at time of check-in
Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
Process service and point of sale transactions accurately and completely
Maintain minimum attachment rates and productivity standards
Stay informed of current promotions and attachment opportunities
Provide timely, professional updates to customers regarding service status
Obtain required certifications as directed by management
Keep a clean, organized, and customer-ready workspace
EDUCATION & EXPERIENCE:
High School diploma or equivalent
No prior technical experience required
Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Related keywords
Service Experience AdvisorRetailCustomer ServiceTechnical SupportKnowledge BarPriorityCare+Data BackupESETSalesCommissionTroubleshootingPoint of SaleConsultative SalesHospitalityRepair ProcessWork Orders
The best computer store in the world! #microcenter
Industry
Retail
Company size
1,001-5,000 employees
Founded
1979
Headquarters
Hilliard, OH
LinkedIn followers
21,822
Micro Center is the nation’s leading computer and electronic device retailer. Our technology super store has an industry-leading 40,000+ selection of premier brands and the most knowledgeable staff in the business. Founded in 1979 in Columbus, Ohio, we have grown steadily and profitably to a nationwide presence. Our brick-and-mortar stores attract a wide range of customers – from casual to tech-savvy – with highly trained associates who offer technical solutions in an immersive shopping environment. Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on selection, service and pricing!
Offices: 4119 Leap Road, Hilliard, OH 43026-1117, US · 87 Brentwood Promenade Plaza, Brentwood, Missouri 63144-1428, US · 850 3rd Avenue, Brooklyn, New York 11232-1513, US · 730 Memorial Drive, Cambridge, Massachusetts 02139-4736, US · 2645 N Elston Avenue, Chicago, Illinois 60647-2018, US
ComputersBuild Your OwnElectronic DevicesDIYTVsService and RepairHardware & Softwareprintersmaker communityrobotics
Based on 331 listings with disclosed salaries, most technology jobs in Miami, FL pay between $63k–$240k per year. Individual offers vary with seniority, company size, and specialization.
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