Melbourne, Victoria, Australia · Hybrid
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in thei…
Skills: Customer success, Service management, Stakeholder engagement, Vendor management, ITIL
Melbourne, Victoria, Australia · Hybrid
You ... are constantly looking to learn and have an interest in technical topicsare quick to understand and have an analytical mindsetenjoy solving complex customer problems as part of a teamhave a very good first or hig…
Skills: Software Development, IT Consulting, Java, TypeScript, Python
Melbourne, Victoria, Australia · On-site
About the role As AI and IT Transformation Lead, you will define and drive how Arkeus uses AI and IT to operate at maximum efficiency. You will own our AI transformation plan end-to-end, bring core IT services in house, …
Skills: AI Strategy, IT Transformation, Cybersecurity, DISP Compliance, NIST Compliance
Melbourne, Victoria, Australia · Remote OK
At AlgoSec, what you do matters! AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform d…
Skills: Sales management, Cybersecurity, Cloud security, Business development, Lead generation
Melbourne, Victoria, Australia · Hybrid
Company Description At Spark Foundry we bring HEAT to brands, Higher Engagement, Affinity and Transaction. Engagement with consumers, customers and stakeholders, affinity with brands, and transactions, that materially im…
Skills: Programmatic advertising, Ad operations, Digital media, Campaign management, Data analysis
EpworthMelbourne, Victoria, Australia · On-site
Company Description Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health …
Skills: Application support, Integration development, Rhapsody, HL7, APIs
Melbourne, Victoria, Australia · Hybrid
Overview We're hiring senior Experience and Product Designers to work on some of the most meaningful projects in the country. Our work sits in areas of real social and environmental change, including gender equality, pub…
Skills: User-centered design, Wireframing, Prototyping, High-fidelity design, User research
Melbourne, Victoria, Australia · Hybrid
Company Description A bit about us At Judo, we’re redefining business banking for the modern era. Built on teamwork, trusted relationships and a challenger spirit, we exist to better serve Australian SMEs. What began in …
Skills: Security architecture, Cyber security engineering, Cloud security, AWS, Risk management
Melbourne, Victoria, Australia · Hybrid
About Us Lead. Grow. Transform. Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. Looking ahead, Ford is …
Skills: Electrical power architecture, People leadership, Cross-functional coordination, Program management, Automotive systems
Melbourne, Victoria, Australia · Hybrid
Build the platform behind one of the fastest-growing businesses in crypto. 'Engine' is the remote gaming server behind one of the world's largest online casino platforms, enabling game developers from around the world to…
Skills: Go, Rust, Kubernetes, Terraform, ClickHouse
Melbourne, Victoria, Australia · Hybrid
About V2 AI V2 AI is a leading AI-Native consultancy backed by $30m in VC funding, allowing us to meet our customers' needs. We harness the power of AI to accelerate business outcomes for some of the world's largest bran…
Skills: React, Node.js, AWS, AI/ML, LLMs
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We …
Skills: Strategic design, Service design, Transformation leadership, Systems thinking, Stakeholder management
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Solution architecture, Data architecture, AI-enabled solutions, Data platforms, Analytics
Melbourne, Victoria, Australia · Hybrid
Company Description Scyne are public purpose specialists uniting people, ideas and potential to shape solutions. Our vision is to be the public purpose specialists, supporting organisations to build more resilient, secur…
Skills: Cloud security, Identity and access management, Network security, Endpoint security, Detection engineering
Melbourne, Victoria, Australia · Hybrid
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use ou…
Skills: Change management, Stakeholder engagement, Systems implementation, Enterprise transformation, Communications
Melbourne, Victoria, Australia · On-site
Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementatio…
Skills: SAP Analytics Cloud, Business Process Mapping, Workshop Facilitation, Integration Testing, User Acceptance Testing
Melbourne, Victoria, Australia · Remote Solely
Location: Work from home full time Type: Full-time BizCover who? Never heard of us? We’re the leaders of the SME business insurance world, making it ridiculously easy for small businesses to compare and buy insurance onl…
Skills: Customer support, Communication, Problem solving, Troubleshooting, Time management
Melbourne, Victoria, Australia · Hybrid
$135k–$165k/yr
About Ferocia We're the team behind Up, but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital p…
Skills: Product design, Systems thinking, Interaction design, Problem solving, Stakeholder management
Melbourne, Victoria, Australia · Hybrid
$135k–$165k/yr
About Ferocia We're the team behind Up, but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital p…
Skills: Product design, Interaction design, Visual design, User research, Prototyping
Melbourne, Victoria, Australia · Hybrid
$135k–$165k/yr
About Ferocia We're the team behind Up, but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital p…
Skills: Product design, Interaction design, Visual design, Systems thinking, Prototyping
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Customer Success Manager acts as the primary operational point of contact for assigned accounts, ensuring service delivery aligns with contractual commitments and SLAs. They coordinate cross-functional teams to resolve escalations, manage service performance, and identify growth opportunities based on customer needs.
Candidates must have at least 5 years of experience in customer success or service leadership, preferably within telecommunications or government sectors. Applicants must be Australian citizens capable of passing a police check and obtaining an NV1 security clearance.
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
The Senior Customer Success Manager (CSM) is responsible for ensuring the successful delivery, governance, and continual improvement of services across an assigned customer portfolio. The Sr. CSM will serve as the primary operational interface between Vocus and the customer, working cross-functionally with sales, technical support, network operations, and product teams to ensure services are delivered in accordance with contractual commitments, service level agreements (SLAs), and customer expectations.
The role requires strong service management expertise, customer engagement skills, and the ability to coordinate multiple operational teams, vendors, and stakeholders to achieve excellent customer outcomes.
The candidate must be an Australian Citizen and be able to pass a police check. The successful candidate will be required to undergo NV1 AGSVA security clearance, if they don't hold one.
What you’ll be responsible for
What you’ll bring to the role
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
Connecting Australia's digital future
Vocus connects people, businesses, governments and communities across Australia – and to the world. We own and operate a 50,000km fibre network purpose built for business and government. Our portfolio spans enterprise connectivity, wholesale services and consumer broadband. Delivering the digital infrastructure Australia can rely on. We provide diverse connectivity solutions across the country: subsea cables linking continents, private networks for remote operations, LEO satellite services reaching isolated locations, and more. From metro fibre to international links, we're building the infrastructure that supports Australia's digital economy. Connecting Australia's digital future.
Offices: Level 10, 452 Flinders Street, Melbourne, VIC 3000, AU
There are currently 1,691 open technology positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
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