Manchester, England, United Kingdom · Hybrid
About Us For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions c…
Skills: Application support, Technical troubleshooting, Helpdesk experience, ITIL service management, Jira
Manchester, England, United Kingdom · Hybrid
About Us For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions c…
Skills: Technical support, IT helpdesk, Jira, Incident management, Troubleshooting
Manchester, England, United Kingdom · Hybrid
$88k–$122k/yr
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Remote Solely
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, ne…
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Manchester, England, United Kingdom · Remote Solely
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Birmingham, England, United Kingdom · Hybrid
$31k–$44k/yr
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City of London, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Remote OK
Core is a high-growth Microsoft Managed Services Provider (MSP) delivering modern technology solutions across Azure, Microsoft 365, Security, and Modern Workplace. We specialise in providing a wide range of services, sol…
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Manchester, England, United Kingdom · On-site
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.…
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The role involves providing remote technical support, diagnosing and resolving customer tickets, and monitoring system performance. You will also manage customer relationships, report incident progress, and participate in an out-of-hours support rota.
Candidates should have previous IT helpdesk experience and a solid understanding of technical IT applications, file structures, and permissions. Knowledge of ITIL protocols and experience with SQL, Linux, or voice recognition software is considered advantageous.
For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.
At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.
Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.
Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.
On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.
Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.
This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone
Knowledge and experience of the following is advantageous
SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System
Compensation package:
£29,000 per annum
Annual renumeration review and performance bonus programme
Hybrid Working
Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.
Our Leave Benefits
25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave
Protection and Wellbeing:
Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay
Our Commitment to Inclusion
Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.
We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.
If you require any support or adjustments to interact with us, please let us know.
Empowering intelligent healthcare to create a healthier society.
Magentus products and services have been at the health technology forefront for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Joining with our customers and partners, we are building a future where healthcare networks harness the full power of innovative digital technology. Our market-leading solutions combine information from a range of specialities, locations and services to improve workflows for healthcare professionals. Through our specialist radiology, maternity, pathology and oncology information systems, and our experience in clinical data management and specialist patient management platforms, we are experts in healthcare software connectivity. Magentus builds upon decades of continuous innovation across our solutions to deliver greater insights, flexibility and productivity. We’re merging deeply specialised workflows to enhance interoperability, integrated healthcare delivery and decision-making. Supporting better collaboration across clinical domains and geographies, we’re creating a future where healthcare networks are optimised for better care. By connecting the health ecosystem and transforming digital healthcare at scale, our success reflects our passionate commitment to better healthcare outcomes through world-class technology to create a healthier society.
Offices: 600 Bourke St, Level 46, Melbourne, Victoria 3000, AU · Oakham Business Park, Mansfield, England, GB
There are currently 728 open technology positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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