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The Associate Partner Manager supports merchant partnerships by resolving day-to-day operational challenges and coordinating new location launches. They are also responsible for conducting in-market visits and supporting robot demonstrations to expand the company's footprint.
Candidates need 2-3 years of experience in account management or operations, preferably within tech, food service, or delivery sectors. Proficiency with CRM tools, POS hardware, and a willingness to travel 50-60% within the LA area are required.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.
Serve as a day-to-day resource for merchant partners, helping address questions, operational issues, and escalations while ensuring a positive partner experience.
Conduct merchant visits, support onboarding efforts, and assist with new location launches to help partners successfully adopt and operate within the Serve ecosystem.
Gather merchant feedback, identify recurring challenges and opportunities, and communicate actionable insights to internal stakeholders.
Support robot demonstrations, local activations, market expansion initiatives, and other projects that help grow Serve's merchant footprint within the market.
2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of field sales cycles and objection handling skills
Familiarity with tablet and Point-of-sale hardware systems
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 50-60% within the LA / surrounding market areas
You thrive in fast-moving, high-growth environments.
You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks.
You enjoy multitasking and taking initiatives from start to finish.
You are highly efficient, execution oriented, and results-driven.
You are comfortable with ambiguity and adapt quickly to new challenges.
You communicate confidently with both internal teams and external partners.
Serve Robotics develops advanced, AI-powered, sidewalk delivery robots that make delivery sustainable and economical
Serve Robotics (NASDAQ:SERV) develops advanced, AI-powered, low-emissions sidewalk delivery robots that endeavor to make delivery sustainable and economical. Spun off from Uber in 2021 as an independent company, Serve has completed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven. The company has scalable multi-year contracts, including a signed agreement to deploy up to 2,000 delivery robots on the Uber Eats platform across multiple U.S. markets. Come join us, we are hiring!
Offices: Los Angeles, CA 90046, US · San Francisco, CA 94122, US · Miami, Florida 33130, US · Dallas, TX 75204, US
Based on 1558 listings with disclosed salaries, most technology jobs in Los Angeles, CA pay between $90k–$227k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,834 open technology positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Snap Inc., Northrop Grumman, Google, K2 Space Corporation, Netflix, among others. Browse the listings above to see every active employer.
Yes — 772 of the 1834 open technology positions offer remote or hybrid work (263 remote, 509 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
