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About this role:

We are searching for a Product Manager who thrives in a fast-paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements in the Customer 360 view across our core business partners. You will be focused on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys.

What you’ll do:

• Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey.
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues
• Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in-market iterations.
• Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds. Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al to champion the technology roadmap
• Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings
• Understanding customer and business needs across core business partners and synthesizing opportunities.
• Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys.
• Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions.
• Integrating input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements.
• Prioritizing projects and features based on impact and alignment with the team’s long-term goals and strategy.
• Collaborating with the scrum team to design, build, launch, and assess MVPs.
• Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders.

What you’ll need:

• Bachelor’s Degree required.
• 3-6 years of experience working as a Product Manager with Salesforce or a comparable CRM system.
• Strong project and program management skills; demonstrated track record leading cross functional initiatives
• Proven track record of collaborating with multiple stakeholders and teams across business and IT teams
• Excellent analytical and problem-solving skills when determining how to best solve business challenges
• Subject matter expert on enterprise information system including an awareness of data models / data structures / data warehouses
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Experience using industry leading analytic platform (e.g. Tableau, PowerBI, etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus
• Strong written and verbal communication skills
• Familiarity or low-level experience using AI features is beneficial.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 86,000 USD - 118,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:108780

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