Hyderabad, Telangana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person…
Skills: Customer Service, Account Maintenance, Payment Investigations, Financial Product Marketing, Interpersonal Communication
Hyderabad, Telangana, India · Remote OK
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become …
Skills: Python, REST APIs, LLMs, Generative AI, Microservices Architecture
Hyderabad, Telangana, India · Remote OK
Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experienc…
Skills: LLM, RAG, Python, Java, LangChain
Hyderabad, Telangana, India · Remote Solely
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Skills: Yardi Voyager, Commercial Real Estate Accounting, CAM Reconciliations, YSR, SQL
Hyderabad, Telangana, India · Remote OK
Summary Description: Syntiant Corp., a leader in the high-growth AI software and semiconductor solutions space, is looking for an experienced and talented Embedded Software Engineer to take on a critical role with expans…
Skills: C/C++, Embedded Systems, Linux, Android, RTOS
Hyderabad, Telangana, India · Hybrid
About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them co…
Skills: Platform Engineering, Backend Engineering, Distributed Systems, Cloud-Native Architecture, Engineering Leadership
Hyderabad, Telangana, India · Hybrid
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Skills: MLOps, AWS SageMaker, Kubernetes, Docker, Python
Hyderabad, Telangana, India · Hybrid
Overview Microsoft is a company where innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit …
Skills: Distributed Systems, Cloud Scale Architecture, Data Modeling, Data Engineering, Software Development
Hyderabad, Telangana, India · On-site
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business tra…
Skills: SAP EWM, SAP LE, SAP MM, Warehouse Management, Logistics Processes
Hyderabad, Telangana, India · On-site
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business tra…
Skills: SAP Basis Administration, SAP S/4 HANA Administration, SAP Cloud Platform BTP, Database Migration, AWS
Hyderabad, Telangana, India · On-site
The Fraud Risk Analytics & Intelligent Reporting (AIR) team is part of the Consumer Banking Risk Management and Fraud Center of Excellence (COE) team within CCB Risk. AIR is responsible for the development, automation an…
Skills: SQL, SAS, Alteryx, Tableau, Snowflake
Hyderabad, Telangana, India · On-site
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Skills: PL/SQL, SQL, Oracle 19c, Unix/Linux, Query Tuning
Pune, Maharashtra, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in …
Skills: Java 8+, Spring Boot, Spring Cloud, Microservices, AI Agents
Bengaluru, Karnataka, India · On-site
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Skills: Distributed Systems, AI/ML, Networking, Data Storage, Security
Hyderabad, Telangana, India · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Computer System Validation, Box Administration, SharePoint Administration, Ignite Administration, GAMP Guidelines
Hyderabad, Telangana, India · On-site
Roles & responsibilities Conduct external audit in accordance with the PCAOB (Public Company Accounting Oversight Board) Auditing Standards. Assist team in conducting Process understanding discussions with the Clients as…
Skills: External Audit, PCAOB Standards, ITGC, ITAC, SOC 1
Hyderabad, Telangana, India · Hybrid
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefro…
Skills: Automated Testing, Java, Selenium, API Testing, SQL
Hyderabad, Telangana, India · On-site
DRequired Skills 4–7 years of hands-on experience as a Data Engineer, designing, building, and supporting data pipelines on AWS. Strong programming skills in Python and PySpark, with hands-on experience in distributed da…
Skills: Python, PySpark, SQL, AWS Lambda, AWS RDS
Hyderabad, Telangana, India · On-site
Job Description Job Purpose Senior Engineer, Release Engineering will be responsible for ICE’s overall CI/CD strategy. This role is a combination of hands-on and strategic vision around build and deployment working…
Skills: CI/CD Strategy, Kubernetes, GitHub Actions, Azure DevOps, Terraform
Hyderabad, Telangana, India · On-site
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and work…
Skills: Service Desk Support, Business English, Written Communication, Spoken Communication, Client Support
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Serve as a primary point of contact for high-value financial customers, handling account maintenance and payment investigations. Identify opportunities to market bank products and collaborate with internal departments to resolve client inquiries.
Requires experience in customer service and a global mindset, with a preference for knowledge of FISTA and WFM. Candidates must be able to work night shifts and possess strong communication and interpersonal skills.
It’s an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!
Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers.
Addresses inquiries and performs account maintenance on deposits and money market accounts.
Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs.
Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
Provides referrals to the managing director or relationship manager for new and additional services.
Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings.
Other related duties assigned as needed.
FISTA and WFM knowledge is an added advantage
Shift time is 7:30 to 4:30 AM
Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
Ready to work in night shifts (5 days in a week)
A good team player
Experience of working with global/other teams
Detail oriented and regard for timeliness
High regard for deadlines and deliverables
Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
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