Shinjuku, Japan · On-site
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform language translation and proofreading where necessary. - Respon…
Skills: Simplified Chinese, English, Customer Service, Language Translation, Proofreading
Shinjuku, Japan · On-site
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform language translation and proofreading where necessary. - Respon…
Skills: Traditional Chinese, English, Customer Service, Language Translation, Proofreading
Hyderabad, Telangana, India · On-site
Role Details: Role Type - Full time (client deployment) Location - Hyderabad Work Mode - Work from office Responsibilities: Design, develop, and run a fast, scalable, highly available game service all the way from concep…
Skills: Php, Java, Aws, Redis, Mysql
Japan · Remote OK
Side International Japan is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the playstore platform. In this position, you will wo…
Skills: Project Management, Partner Operations, Release Management, Stakeholder Management, Korean Proficiency
South Korea · Remote OK
Side International Japan is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the playstore platform. In this position, you will wo…
Skills: Project Management, Partner Operations, Release Management, Stakeholder Management, Cross-timezone Communication
São Paulo, São Paulo, Brazil · On-site
About Side Side is a global video game development and services provider, offering technical and creative solutions to many of the world's leading game developers and studios. With teams across North America, Europe, Sou…
Skills: Payroll Administration, Employee Data Management, Benefits Administration, Time and Attendance Tracking, HR Systems Management
Braga, Portugal · On-site
About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 an…
Skills: Simplified Chinese Fluency, English Conversational, Localization QA, Bug Reporting, Microsoft Excel
Braga, Portugal · On-site
About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 an…
Skills: Fluency in German, Conversational English, Attention to Detail, Computer Literacy, Internet Research Skills
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms. • To be able to handle multiple concurrent chat and email interactions while addressing frequen…
Skills: Customer Support, Technical Troubleshooting, Bilingual Communication, Indonesian Language, English Language
Kuala Lumpur, Kuala Lumpur, Malaysia · Remote OK
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experienc…
Skills: Customer Support, Technical Troubleshooting, Korean Fluency, English Fluency, Translation
South Korea · Remote Solely
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experienc…
Skills: Customer Support, Technical Troubleshooting, Korean Fluency, English Fluency, Translation
Shinjuku, Japan · On-site
Job description Korean language check for translated game softwareFind spelling, grammar, punctuation, and all kinds of other linguistic errors.Confirm that terminology is unified according to the developer's localizatio…
Skills: Korean Language Proficiency, English Proficiency, Japanese Proficiency, Linguistic Quality Assurance, Bug Reporting
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide player support via chat and email, including handling password resets and resolving player issues. Monitor and analyze customer service operations to implement necessary improvements and perform language translation tasks.
Requires native or fluent Simplified Chinese and business-level English, with a strong passion for the video game industry. Candidates should possess strong logical thinking and the ability to deliver excellent customer service within a contact center environment.
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Onsite role: Yotsuya, Shinjuku
Requirements
- Native or Fluent level Simplified Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
PTW is now Side. We will no longer be active on this page, so please follow us at @Side (https://www.linkedin.com/company/sideglobal/) for the most up-to-date information on our teams and services.
Offices: 1042 Princeton Dr, Suite B, Marina del Rey, California 90292, US · 9th Floor, Skypark 1, 8 Elliot Place, Glasgow, Scotland G3 8EP, GB · Plot # S2A, Survey No.1050, Adjacent To Manjeera Mall, KPHB, Kukatpally, Manjeera Trinity Corporate, Hyderabad, Telangana 500072, IN · #290/281/276/243/244, Rupena Agrahara, Fortune Summit IT Park, Bangalore , Karnataka 560068, IN · Avenue 3, Jalan Kerinchi, Bangsar South, No 8, Malaysia, Unit No 2-1, Level 2, Tower 3, Kuala Lumpur, Kuala Lumpur 59200, MY
PTW is now Side. We will no longer be active on this page, so please follow us at @Side (https://www.linkedin.com/company/sideglobal/) for the most up-to-date information on our teams and services.
Offices: 1042 Princeton Dr, Suite B, Marina del Rey, California 90292, US · 9th Floor, Skypark 1, 8 Elliot Place, Glasgow, Scotland G3 8EP, GB · Plot # S2A, Survey No.1050, Adjacent To Manjeera Mall, KPHB, Kukatpally, Manjeera Trinity Corporate, Hyderabad, Telangana 500072, IN · #290/281/276/243/244, Rupena Agrahara, Fortune Summit IT Park, Bangalore , Karnataka 560068, IN · Avenue 3, Jalan Kerinchi, Bangsar South, No 8, Malaysia, Unit No 2-1, Level 2, Tower 3, Kuala Lumpur, Kuala Lumpur 59200, MY
