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ACCOUNT MANAGER This posting is for an existing vacancy. While applications are being accepted from candidates across multiple geographic regions across Canada, there is currently one (1) position available. SUMMARY Neta…
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$86k–$108k/yr
Full-time
bachelor degree, professional certificate
Hybrid work arrangement, Professional development
Posted 11d ago
Apply by Aug 28
~34 hrs/week
Responsibilities
The Operational Technology Analyst ensures the seamless operation of emergency response technology by managing hardware-software interoperability and platform stewardship. They act as a technical lead for major system transformations and provide Tier 2 support for critical field platforms.
Requirements
Candidates must possess a degree, diploma, or certificate in a relevant discipline combined with 4 to 7 years of operational technology experience. Proficiency in system integration, mobile device management, and data flow analysis is required.
Full job description
As an Operational Technology Analyst with Edmonton Fire Rescue Services (EFRS), you will play a crucial technical role in ensuring the technology our emergency responders rely on operates seamlessly. While enterprise IT provides core infrastructure support, this position focuses on specialized operational systems, apparatus-mounted technology, and life-safety platforms. You will oversee hardware-software interoperability, platform stewardship, data flow configurations, and mobile device management across field platforms. Serving as the technical connective tissue, you will ensure critical end-to-end data flows function reliably—from dispatch to fireground accountability and reporting. You will also act as a key internal technical resource for major multi-year platform transformations, maintaining operational continuity through critical transitions.
What will you do?
Administer the apparatus tablet ecosystem, including incident command software, vehicle extrication reference applications, digital mapping, and the CAD-to-field integrations that deliver dispatch, personnel, and tactical data to crews
Oversee MDM administration for the apparatus tablet fleet, balancing municipal security standards with the operational realities of shared-device deployment across fire platoons
Oversee Automatic Vehicle Location (AVL) platforms, cellular modem fleets, drone dispatch integrations, and traffic preemption/signal priority systems
Act as the division’s technical lead for the multi-year CAD transformation project, collaborating with corporate IT and vendors to ensure data integrations, compatibility, and field data flows are successfully preserved or rebuilt through system migrations
Troubleshoot and resolve Tier 2 issues across these platforms, support technology readiness at alternate operational sites, and participate in an after-hours on-call rotation for critical systems
Degree in Business Administration, Information Technology, or a related discipline, plus a minimum of four (4) years of relevant operational technology experience, including demonstrated ability to lead small-to-midsize initiatives; OR
Post-secondary diploma in a related discipline with a minimum of five (5) years of relevant experience; OR
Certificate in a related discipline with a minimum of seven (7) years of relevant experience
Hands-on experience with system integration, data flow management between enterprise platforms, and diagnosing complex cross-system issues
Demonstrated experience with Mobile Device Management (MDM) platforms in shared-device or field deployment scenarios
Experience with platform migration projects, specifically assessing integration compatibility, migration planning, and multi-vendor testing
Assets:
Experience in a public safety, emergency services, or 24/7 operational environment
Experience with Computer Aided Dispatch (CAD) systems, public safety technology, or incident command tools
Experience managing vehicle tracking/telemetry systems (GPS/AVL, cellular modem fleets)
Skills required for success:
Deep understanding of enterprise data exchange (mapping, APIs, authentication, error handling) and the ability to trace data end-to-end to isolate root causes
Strong analytical capability to diagnose complex multi-party failures spanning vendors, networks, and internal platforms
Working knowledge of SQL, database concepts, and ability to develop automated tools/scripts (Python, PowerShell, or equivalent) for validation and monitoring
Strong ability to document architecture, communicate effectively with external vendors, and translate complex technical topics for operational field teams and collaborators
Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
Embracing a culture of equity, diversity, reconciliation, and inclusion
Conditions of Employment:
Hire is dependent on an Enhanced Police Information Check satisfactory to the City of Edmonton and the Edmonton Police Service. The application will be arranged as part of the pre-employment process for successful candidates
Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance
Applicants may be tested
Work Environment:
This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.
Shift work requirements - Candidates may be required to work on call hours/schedule. This contributes to our essential 24/7 operations
Availability to attend events during the evenings and weekends may be required from time to time
This role works in both indoor and outdoor settings
This role may have exposure to environmental conditions, including extreme temperatures, inclement weather, dust, noise, light variation, vibrations, chemicals, and exposure to mechanical and electrical hazards
This role may require working in confined spaces and/or at heights
This role may require maintaining awkward or constrained physical positions for prolonged periods
This role may require completion of repetitive and strenuous tasks such as standing, walking, kneeling, bending, stooping, crouching, lifting items, pushing, pulling, reaching, using feet/hand controls requiring physical stamina and resilience
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits
One city. Endless possibilities. Learn more about new career opportunities at the City
Industry
Government Administration
Company size
10,001+ employees
Headquarters
Edmonton, Alberta
LinkedIn followers
138,209
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over 1.5 million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
Offices: 1 Sir Winston Churchill Square, Edmonton, Alberta T5J 2R7, CA
How many Technology jobs are open in Edmonton, Canada right now?
There are currently 435 open technology positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Edmonton, Canada?
Companies currently hiring include Government of Alberta, EY, Wawanesa Insurance, BDO Canada, PCL Construction, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Edmonton, Canada?
Yes — 213 of the 435 open technology positions offer remote or hybrid work (47 remote, 166 hybrid).
How do I apply for Technology jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.