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$21k–$29k/mo
Full-time
Food Vouchers, Benefits Above Law
Posted 57d ago
~40 hrs/week
Responsibilities
Provide L1/L2 technical support for global users and manage the end-to-end lifecycle of IT assets. Responsible for ticket triage in Jira and maintaining global IT documentation and standard operating procedures.
Requirements
Requires 3-5 years of experience in IT support or operations with proficiency in Microsoft 365, Entra ID, and Intune. Candidates should have strong troubleshooting skills and experience with asset management tools like Lansweeper.
Full job description
ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us!
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
Job Title: IT Systems Specialist
Location: Mexico City (On-site) Employment Type: Full-Time
Role Overview
We’re seeking a detail-oriented IT Systems Specialist to support global IT operations. This role combines hands-on technical support with ownership of key operational areas like asset management, ticket triage, and documentation. You’ll work closely with the Senior Systems Administrator (USA) and regional IT teams to ensure consistent, scalable support across offices.
Key Responsibilities
Technical Support (L1/L2)
Provide end-user support for hardware, software, and SaaS (Jira ticketing)
Troubleshoot workstations, access issues, and basic networking
Support onboarding/offboarding (devices, access, setup)
Deliver onsite/deskside support as needed
Ticketing & Operations
Triage and manage global Jira tickets (prioritization, assignment, SLAs)
Collaborate with regional IT teams to maintain coverage
Help reduce backlog and support urgent issues
Asset & Endpoint Management
Own and maintain global IT asset inventory (Lansweeper)
Track asset lifecycle (procurement → retirement)
Improve data accuracy, reporting, and standardization
Software & Access Governance
Enforce approved software standards across endpoints
Track software usage and licensing
Assist with access reviews and audit readiness
Documentation & Process Improvement
Maintain IT knowledge base (runbooks, SOPs, user guides)
Document and standardize IT processes globally
Identify and recommend operational improvements
Required Skills & Experience
3–5 years in IT support or IT operations
Experience with Microsoft 365, Entra ID, Intune
Familiarity with Jira or similar ticketing tools
Experience with asset management (Lansweeper preferred)
Strong troubleshooting and deskside support skills
Solid understanding of endpoint environments (Windows)
Clear documentation and organizational skills
Nice to Have
Experience improving asset management systems
Basic scripting (PowerShell, Python)
Reporting tools (Excel, Power BI)
What We’re Looking For
Organized, detail-oriented, and execution-focused
Strong ownership of systems and data accuracy
Documentation-first mindset
Collaborative and proactive communicator
Compensation & Benefits
MXN $21,000 – $29,000 gross/month
Benefits above law (food vouchers, etc.)
Onsite – Mexico City
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.
Related keywords
Microsoft 365Entra IDIntuneJiraLansweeperWindowsPowerShellPythonPower BIExcelSaaSIT Asset ManagementL1/L2 SupportSOPRunbooksDigital Twin
AVEVA is a global leader in industrial software and Industrial Intelligence.
Our software powers radical collaboration - connecting people, partners, and ecosystems to trusted information and AI-enriched insights across energy, manufacturing, infrastructure, and beyond - to drive a new way of working and propel industry forward.
For over 50 years, AVEVA has helped industries push boundaries and pioneer innovative technologies, like AI and machine learning.
Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials.
Our solutions support the entire industrial lifecycle. Together, our technologies help you harness your industrial intelligence to improve reliability, safety, and profitability.
Efficiency and sustainability are core to all we do. Not only do we help customers decarbonize operations, increase circularity, and maximize efficiency by making better use of trusted, connected data, but sustainability is part of how we work every day
Learn more at www.aveva.com
Offices: High Cross, Madingley Road, Cambridge, CB3 0HB, GB
Oil and GasPowerMarinePaper and PulpChemicalsMiningDownstreamLNGSoftware3D
How many Technology jobs are open in Ciudad de México, Mexico right now?
There are currently 1,884 open technology positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Ciudad de México, Mexico?
Companies currently hiring include Banco Mercantil del Norte - Banorte, Kyndryl, Accenture, BBVA, Salesforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Ciudad de México, Mexico?
Yes — 1012 of the 1884 open technology positions offer remote or hybrid work (278 remote, 734 hybrid).
How do I apply for Technology jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.