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Cairo, Cairo, Egypt · On-site
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Cairo, Cairo, Egypt · On-site
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Cairo, Cairo, Egypt · Remote Solely
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Cairo, Cairo, Egypt · Remote Solely
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Cairo, Cairo, Egypt · Remote Solely
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Cairo, Cairo, Egypt · On-site
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The Service Desk Representative provides technical support to French-speaking users via phone, email, or chat while documenting interactions in a ticketing system. They are responsible for troubleshooting issues, escalating complex problems, and ensuring adherence to service level agreements.
Candidates must be fluent in both French and English and possess previous experience in a customer support or service desk role. Strong analytical, problem-solving, and interpersonal skills are required to handle technical inquiries effectively in a fast-paced environment.
Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.
Performance Standards
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
We are Atos - We are Together
Atos Information Technology GmbH is a management consulting company
Offices: 18 Niederkasseler Lohweg, Düsseldorf, 40547, DE
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