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Skills: Fault Isolation, Root Cause Analysis, SAN, SNMP, Windows Server
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$110k–$176k/yr
Full-time
bachelor degree, postgraduate degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(K) Matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP)
Posted 29d ago
Apply by Dec 26
~40 hrs/week
Responsibilities
Provide technical support via phone, email, and web for Broadcom/Brocade OEMs and customers. Diagnose complex technical issues through fault isolation, root cause analysis, and lab replication.
Requirements
Requires a degree in Electrical or Computer Engineering and at least 5 years of experience in a technical support environment. Proficiency in networking technologies, SAN, and Windows/Linux servers is essential.
Full job description
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Job Description:
Job Description Technical Support Engineer
Shift Schedule: Tuesday – Saturday 7am – 4pm Mountain | In Broomfield, CO Office Only No Remote Work Option
If you're looking to energize your career, now is a great time to join Broadcom. As a leading provider of data center storage area networking solutions and products, Broadcom helps organizations around the globe achieve their most critical business objectives.
Today, Broadcom is extending its proven data center expertise across the entire network with future-proofed solutions built for consolidation, virtualization, and cloud computing.
Role Summary
The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues.
Main Duties
The Technical Support Engineer is a direct resource to answer client technical inquiries (phone, email and web) and must have the ability to effectively communicate to both clients and internal personnel while working under pressure.
Understand, troubleshoot, diagnose and resolve OEM and customer issues.
Define and manage problem resolution plans and communicate closure / resolution to OEMs and customers.
Documents client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner.
Effectively manage many different tasks simultaneously.
Document sequence of events related to resolving OEM and customer technical issues. Analyze data traces from protocol analyzers.
Assist in improving and creating processes and procedures to improve quality and productivity in the Support Team
Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location / time zone.
The Technical Support Engineer will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.
Desired Skills and Experience:
BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience
Minimum of 5 years’ experience in a Technical Support Environment
Working knowledge of networking technologies and protocols, storage area network (SAN)
Understanding of SNMP monitoring and management
Excellent knowledge of Windows and Linux/UNIX servers
Scripting knowledge is desired
Ability to rapidly adopt new technologies
Excellent customer communication, problem solving, planning and organization skills
Excellent troubleshooting skills
Strong verbal and written communication skill
Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others
Additional European Language (Spoken business level.)
Physical requirements:
Frequent use of mouse and keyboard
Frequent phone usage
Occasional lifting
Compensation and Benefits
The annual base salary range for this position is USD 91,100.00 To USD 146,000.00
As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Related keywords
BrocadeBroadcomSANStorage Area NetworkingSNMPLinuxUNIXWindows ServerProtocol AnalyzersData CenterVirtualizationCloud ComputingTechnical SupportRoot Cause AnalysisFault IsolationNetworking Protocols
Broadcom provides semiconductors and infrastructure software for global organizations’ complex, mission-critical needs. We combine long-term R&D investment with superb execution to deliver the best technology, at scale.
Through focus and expertise, Broadcom sets the standard in industries where technology breakthroughs shape markets. Our semiconductor and semiconductor-based solutions serve markets across networking connectivity, wireless device connectivity, servers and storage systems, broadband, and industrial. Broadcom’s infrastructure software solutions serve markets including private cloud, mainframe software, cybersecurity, enterprise software, and Fibre Channel storage area network management. With these core technologies, we help customers accelerate their innovation.
Offices: 3401 Hillview Ave, Palo Alto, California 94304, US
ElectronicsOptical CommunicationCommunications InfrastructureEmbedded SystemsInternet of ThingsMobileManufacturingInformation TechnologyCyber SecurityWearables
How much do Technology jobs in Broomfield, CO pay?
Based on 184 listings with disclosed salaries, most technology jobs in Broomfield, CO pay between $90k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Broomfield, CO right now?
There are currently 203 open technology positions in Broomfield, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Broomfield, CO?
Companies currently hiring include Quantinuum, Katalyst Space, mouhamedzz, Comtech Telecommunications Corp., Albedo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Broomfield, CO?
Yes — 50 of the 203 open technology positions offer remote or hybrid work (6 remote, 44 hybrid).
How do I apply for Technology jobs in Broomfield, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.