Bristol, England, United Kingdom · Hybrid
About Us IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we belie…
Skills: Networking, TCP/IP, DNS, DHCP, LAN/WAN
Bristol, England, United Kingdom · Remote OK
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Skills: Field service, Troubleshooting, Customer service, Diagnostic instrumentation, Preventative maintenance
Bristol, England, United Kingdom · On-site
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES • High-P…
Skills: Technical Maintenance, Infrastructure Support, Operational Excellence, Customer Focus, Continuous Improvement
Bristol, England, United Kingdom · Remote OK
Mission Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own …
Skills: Kotlin Multiplatform, GCP, API Design, Systems Thinking, Backend Development
Bristol, England, United Kingdom · Remote Solely
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: Python, Bash, Linux, Docker, Infrastructure-as-Code
Bristol, England, United Kingdom · Hybrid
Job Description Overview Reporting to the ICT Active Networks Lead, this individual will be working on projects involving ICT network infrastructure and associated services. This will involve the full design lifecycle, f…
Skills: Network Design, LAN/WAN/WLAN, Network Security, Technical Leadership, Routing And Switching
Bristol, England, United Kingdom · Hybrid
Job Description Overview Reporting to the ICT Passive Infrastructure lead, this individual will be working on projects involving ICT passive infrastructure and building systems. This will involve full design lifecycle fr…
Skills: Passive ICT Design, AutoCAD, Project Management, Copper and Fibre Infrastructure, Data Centre Design
Sofia, Sofia-City, Bulgaria · Hybrid
Senior Technology Consultant This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud…
Skills: Multi-Cloud Engineering, DevOps, CI/CD, KVM, Infrastructure as Code
Bristol, England, United Kingdom · Hybrid
Job Description Overview Reporting to the ICT Passive Infrastructure lead, this individual will be working on projects involving ICT passive infrastructure and building systems. This will involve full design lifecycle fr…
Skills: Passive ICT Design, AutoCAD, Technical Specification Writing, Project Management, Copper And Fibre Infrastructure
Bristol, England, United Kingdom · Hybrid
Job Description Overview Reporting to the ICT Active Networks Lead, this individual will be working on projects involving ICT network infrastructure and associated services. This will involve participation throughout the…
Skills: ICT Network Design, LAN, WAN, WLAN, Routing
Bristol, England, United Kingdom · Hybrid
Job Title: Programme Manager Location: Ashton Vale, Bristol + Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF75180 Lead a flagship defence technology p…
Skills: Programme Management, Stakeholder Management, Risk Management, Financial Management, Bid Management
Bristol, England, United Kingdom · On-site
Are you a talented Manufacturing Engineer with a passion for bringing innovative products to life? Do you thrive in a high-tech manufacturing environment where engineering excellence, continuous improvement, and cutting-…
Skills: New Product Introduction, Industrialisation, Process Validation, PFMEA, Control Plans
Bristol, England, United Kingdom · Hybrid
Systems and Support Assistant About this opportunity We are looking to recruit a Systems and Support Assistant to join our Technology Team. This role will suit applicants who have some experience of working within a Tech…
Skills: Technical Support, Microsoft Office, Communication Skills, Interpersonal Skills, Email Administration
Bristol, England, United Kingdom · Hybrid
About the job you’re considering We’re seeking fellow platform engineers who want to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working c…
Skills: Cloud platforms, Automation, Azure, AWS, GCP
Birmingham, England, United Kingdom · Hybrid
Line of Service Advisory Industry/Sector Not Applicable Specialism Finance Management Level Managing Director Job Description & Summary About the role As a Technology Strategy and Innovation Leader you will be responsibl…
Skills: Technology Strategy, Innovation Leadership, Cloud Computing, Artificial Intelligence, Data Analytics
Bristol, England, United Kingdom · On-site
Job Description A platform engineer is responsible for designing, building, and maintaining the technology platforms and infrastructure that support software applications and services. They work on creating and managing …
Skills: Cloud Platform Engineering, AWS, Azure, GCP, Docker
Bristol, England, United Kingdom · Hybrid
About Perceptual Robotics Perceptual Robotics builds autonomous drones and AI that inspect critical assets and predict maintenance needs, and we give teams the tools to do this work themselves. We're based in Bristol and…
Skills: UAV Piloting, Technical Support, Drone Operations, Client Relationship Management, Troubleshooting
Bristol, England, United Kingdom · On-site
Company Description Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakehold…
Skills: Change Management, ERP Implementation, Stakeholder Mapping, Impact Assessment, ADKAR Methodology
Bristol, England, United Kingdom · Hybrid
$65k/yr
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. …
Skills: AWS, TypeScript, React, IaC, CI/CD
Birmingham, England, United Kingdom · Hybrid
Line of Service Advisory Industry/Sector Not Applicable Specialism HR Technology Management Level Manager Job Description & Summary About the role Our highly successful SAP SuccessFactors practice consists of 35+ in the …
Skills: SAP SuccessFactors, HR Technology Implementation, Solution Architecture, Stakeholder Management, Business Transformation
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Act as the first point of contact for IT queries, logging and resolving hardware and software incidents for colleagues. Provide both desk-side and remote support while maintaining internal knowledge base documentation.
Requires a proactive individual with a basic understanding of networking technologies and experience supporting Microsoft OS and Office 365. Must possess strong diagnostic skills and the ability to provide both remote and in-person technical support.
About Us
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.
You’ll be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk delivers friendly, reliable IT support to both head office and practice-based teams, operating from our Support Operations Centre in Keynsham and remotely. Support is provided Monday to Friday, 8:00am–6:30pm, with occasional out-of-hours cover. This is a hybrid role, with multiple days per week expected in our Keynsham office.
As a Service Desk Engineer, you’ll deliver a high standard of customer-focused IT support, resolving issues efficiently and ensuring users feel supported every step of the way.
Acting as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details
Troubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones
Resolving incidents wherever possible and owning tickets through to resolution when escalated
Providing desk-side support to colleagues at the Support Operations Centre in Keynsham
Communicating clearly and professionally with users, keeping them informed on progress
Working with third-party suppliers when required
Contributing to and maintaining IT knowledge base documentation for internal and self-service use
Adhering to IT processes, policies, and agreed Service Level Agreements
We’re looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others.
A basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
Experience supporting Microsoft client operating systems and Office 365
Knowledge of ticket management systems, remote support tools, and hardware lifecycle management
Strong problem-solving and diagnostic skills
Excellent communication skills with the ability to adapt your approach to different users
Experience providing both remote and in-person IT support
What’s in it for you?
At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
A role with real business impact supporting teams across the organisation
Clear career pathways with progression opportunities within Central Functions and beyond
Ongoing learning and development supported by tailored programmes and resources
A collaborative, values-led culture focused on care, innovation, and continuous improvement
Benefits
Healthcare Cash Plan
Cycle to Work scheme
Green Cars salary sacrifice scheme
Voluntary benefits: choose from a range of benefits to suit you
Discounted staff pet care
Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
\n\nHealthy Animals, Happy Owners
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
Offices: IVC Evidensia, Keynsham, GB
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