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Customer Engineer - PDC (SEM Inspection & Metrology)
Boise, Idaho, United States · On-site
$37/hr–$51/hr
Senior$2.2B raised
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$72k–$99k/yr
Full-time
Health and wellbeing programs, Professional growth support, Bonus program, Stock award program
Posted 6d ago
~40 hrs/week
Responsibilities
The Shift Supervisor manages and coaches Customer Engineers while maintaining strong customer relationships and ensuring service satisfaction. They are also responsible for district financial forecasting, cost management, and overseeing system installations and operational reporting.
Requirements
The role requires demonstrated experience in applying procedures and concepts within the job family and the ability to lead teams to meet business objectives. Candidates must possess strong interpersonal skills to collaborate effectively with internal stakeholders, vendors, and customers.
Full job description
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$72,000.00 - $99,000.00
Location:
Boise,ID
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Responsibilities
Develops and maintains customer relationships with all relevant individuals within the district, at all organizational levels.
Conducts regular customer visits to ensure customer satisfaction and identify service opportunities.
Manages, coaches, and directs all Customer Engineers within the district.
Responsible for performance management, including salary planning, career development, performance evaluations, goal setting, and corrective actions when necessary.
Provides regular business updates to employees, including information on business performance, new hires, new products, and organizational initiatives. May invite guest speakers as appropriate.
Initiates and manages reports required to support business operations and performance tracking.
Serves as the primary interface with Product Divisions regarding technical support, training, spare parts, and product reliability.
Oversees the CSD Award Program, including quarterly results, elections, and announcements.
Monitors the mentor program to ensure all new engineers are assigned a designated mentor.
Executes established customer escalation procedures.
Partners with the District Sales Engineer on account planning activities.
Develops service support plans for system sales and provides recommendations to CSD Management, Sales, and Field Engineering teams.
Responsible for district financial forecasting and cost management.
Accountable for achieving district financial performance objectives.
Oversees system installations, including planning, reporting, execution, pre-installation meetings, start-up meetings, and process support identification.
Manages the Return Material Authorization (RMA) process.
Evaluates Customer Engineer effectiveness and productivity, taking corrective action as needed.
Ensures accuracy and compliance of Customer Engineer time tracking through regular reviews, audits, and approvals.
Functional Knowledge
Demonstrates understanding and application of procedures and concepts within the assigned job family.
Maintains basic knowledge of related functional areas.
Business Expertise
Applies an understanding of how the team interacts with related functions to improve operational efficiency and business performance.
Leadership
Provides direct supervision to employees, including setting priorities, managing workloads, and coaching team members to meet business objectives and daily deadlines.
Problem Solving
Uses sound judgment to identify, troubleshoot, and resolve day-to-day technical and operational challenges.
Impact
Directly impacts the quality, efficiency, and effectiveness of the team and its contribution to the broader business unit, department, or function.
Interpersonal Skills
Uses tact, diplomacy, and professionalism when exchanging information and handling sensitive situations.
Collaborates effectively with customers, vendors, suppliers, and internal stakeholders.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
We deliver material innovation that changes the world.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1967
Headquarters
Santa Clara, CA
LinkedIn followers
664,766
Total funding
$2.2B
Applied Materials is the leader in materials engineering solutions that are at the foundation of virtually every new semiconductor and advanced display in the world. The technology we create is essential to advancing AI and accelerating the commercialization of next-generation chips. At Applied, we push the boundaries of science and engineering to deliver material innovation that changes the world.
We look forward to engaging with you on compelling topics about the semiconductor industry. We want to hear from you, but offensive comments that create an unpleasant environment for our community will be removed. Thanks for your understanding.
Offices: 3050 Bowers Avenue, Santa Clara, CA 95054, US
Semiconductor Manufacturing EquipmentMaterials EngineeringFlat Panel Display Manufacturing Equipmentand Global Services for the industries servedElectronicsSemiconductorEducationSoftwareProduct DesignManufacturing
How many Technology jobs are open in Boise, ID right now?
There are currently 458 open technology positions in Boise, ID listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Boise, ID?
Companies currently hiring include Micron Technology, Applied Materials, Clearwater Analytics, KLA, Simplot Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Boise, ID?
Yes — 51 of the 458 open technology positions offer remote or hybrid work (22 remote, 29 hybrid).
How do I apply for Technology jobs in Boise, ID?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.