Arlington, Virginia, United States · On-site
$147k–$220k/yr
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 Support and Troubles…
Skills: Service Delivery Management, Cloud Operations, ITIL, Site Reliability Engineering, Incident Management
Arlington, Virginia, United States · Hybrid
Project Manager – Senior Position / LCAT: Project Manager Level: Senior / Lead Lead Designation: Project Manager Location: Remote / Hybrid (Washington, DC metro preferred) Role Summary Leads end-to-end delivery of a fede…
Skills: IT Project Management, Website Development, Stakeholder Management, Risk Management, Schedule Management
Arlington, Virginia, United States · On-site
$135k–$279k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Communications strategy, Stakeholder engagement, Technical communications, Change management, Newsletter creation
Arlington, Virginia, United States · On-site
Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions …
Skills: Data Engineering, Operational Assessment, Data Lifecycle Management, Data Extraction, Data Visualization
Arlington, Virginia, United States · On-site
$65k–$80k/yr
At MBC, we believe we can. We believe in working hard to meet our clients’ outcomes. We believe in laughter to help us recharge, draw people together, foster a positive work environment, and boost creativity. We be…
Skills: Data analytics, Data mining, Data modeling, Natural language processing, Machine learning
Arlington, Virginia, United States · Remote Solely
$91k–$185k/yr
We are seeking an AI Tool Support Engineering Lead to lead comprehensive user support and program management for AFS AI Code Assist, an AI-powered coding assistant that leverages Large Language Models (LLMs) to help deve…
Skills: Customer Support, Helpdesk Ticketing Systems, ServiceNow, Jira Service Management, Zendesk
Arlington, Virginia, United States · Remote Solely
$91k–$185k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Customer support, Helpdesk ticketing systems, ServiceNow, Jira service management, Zendesk
Strategic Insight, Ltd.Arlington, Virginia, United States · On-site
Strategic Insight, Ltd. is seeking a Program Analyst – Information Systems (IS) Functional Analyst to provide contract support services for information and technical systems acquisition programs. This position supp…
Skills: Programmatic support, Analytical support, Information systems acquisition, Contract support, NEN Assistant Contract Representative
Arlington, Virginia, United States · On-site
Position Summary The Senior Business Analyst leads acquisition integration and modernization tasks centered on the Department of the Air Force's Modernized Process Model (MPM). This senior-level role directs complex proc…
Skills: Business Analysis, Acquisition Integration, Modernization, Process Modeling, Knowledge Management
Arlington, Virginia, United States · On-site
Position Summary * This position is contingent upon award The AI/ML Integration Specialist directs and executes all tasks supporting SAF/AQ's incorporation of DoW-approved AI capabilities into the enterprise's existing t…
Skills: AI integration, Machine learning, Data interoperability, API configuration, System architecture
Arlington, Virginia, United States · On-site
Position Summary *This position is contingent upon award The Systems Analyst is responsible for all contractor work performed under the IT-focused portions of the PWS covering system requirements development, portfolio r…
Skills: Systems Engineering, ITIL, CISSP, Requirements Development, Portfolio Rationalization
Arlington, Virginia, United States · On-site
$130k–$150k/yr
Responsibilities & Qualifications RESPONSIBILITIES Supervises and manages the daily activities of configuration and operation of business systems which may be mainframe, mini, or client/server based. Optimizes system ope…
Skills: Systems engineering, VMware, Windows Server 2022, Windows Server 2019, Active Directory
Arlington, Virginia, United States · Hybrid
$126k–$170k/yr
Job Title: Sr. Power Platform Developer – ECM Migration Clearance Required: Public Trust – Federal Client requires US Citizenship Work Location: Hybrid, Arlington, VA Alpha Omega is seeking a qualified Micros…
Skills: Power Platform, SharePoint Online, Microsoft Copilot, Power Apps, Power Automate
Arlington, Virginia, United States · Hybrid
$100k–$140k/yr
At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s po…
Skills: Systems testing, Software-hardware interfaces, API endpoints, Python, Bash
Arlington, Virginia, United States · On-site
$100k–$203k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: RHEL, Linux command-line, Cameo systems, Virtual desktop environment, System administration
Arlington, Virginia, United States · Hybrid
$21/hr–$33/hr
IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, …
Skills: Information technology support, Hardware configuration, Microsoft Windows, Microsoft Excel, Pivot tables
Arlington, Virginia, United States · On-site
Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions …
Skills: All-source intelligence analysis, Network analysis, Counter-drug analysis, Counter-threat finance, Counter-terrorism
Arlington, Virginia, United States · On-site
$135k–$216k/yr
Responsibilities Peraton is seeking an experienced Data Analytics Lead who will become part of Peraton’s Department of State (DoS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology s…
Skills: Cybersecurity, Data Analytics, Data Governance, Cloud Data Management, Splunk
Arlington, Virginia, United States · On-site
$114k–$160k/yr
Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? As part of th…
Skills: IP Networking, BGP, OSPF, Cisco IOS, Junos
Chicago, Illinois, United States · On-site
$148k–$220k/yr
Do you like to work at the center of business strategy, first to help define and evolve that strategy, then cross-functionally operationalize against that strategy to deliver impact? Are you energized by opportunities to…
Skills: Strategic planning, Operations management, Data analysis, Business acumen, Cross-functional leadership
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The Service Delivery Manager oversees 24x7x365 operations, including service desk functions, incident management, and matrixed site reliability engineering for a major cloud big data solution. They lead cross-functional teams to ensure operational continuity, mature ITIL practices, and alignment with service level agreements.
Candidates must have 6+ years of experience leading cloud-based operations and 4+ years in service delivery within complex environments. A CISSP certification and US citizenship with the ability to obtain Public Trust suitability are required.
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 Support and Troubleshooting, and matrixed management of Site Reliability Engineering, Change Management, and Security. The Agency Success team develops transition strategies and manages agency cutover plans. They leverage agency and stakeholder relationships to implement feedback loops that guide prioritization of enhancements and support activities. The Operations teams monitor, manage, and support deployed solutions. They are accountable for achieving operations SLO’s, including solution reliability, availability, and service desk functions. The program conducts 24x7x365 operations, ITIL Incident and problem management, and deep engagement with agencies and other users of the CDM Dashboard Ecosystem. While the Service Delivery Manager will not be directly for deployment or operations of individual cloud system components, they work closely with cross-functional DevOps teams that are responsible for each cloud system, ensuring coherent processes and operational continuity across the larger system. As such, they oversee the majority ITIL compliant processes and documentation and work with respective teams to ensure mature ITIL practices.
Leadership and team management are key aspects of this role. The Service Delivery Manager will lead, mentor, and manage multiple teams managing agency relationships, agency-specific implementations, agency and user scenarios, responding to service desk requests, performing system administration, troubleshooting system wide issues, and routing incidents to the respective DevOps teams responsible for robust and stable operation of their respective cloud systems. This includes the matrix management of Site Reliability Engineers and other engineers responsible for system observability, maintainability, and uptime. This role will work closely with their Team Leads and the Site Reliability Engineering Manager to build a strong service team and technical team with a strong culture of continuous improvement, metrics driven decision making, and technical problem solving. Regular performance evaluations, constructive feedback, and career development support for team members are essential. Demonstrating operational and technical thought leadership, the Service Delivery Manager will oversee the entire support lifecycle, from the point of deployment through monitoring, system administration, and corrective action of production issues. This includes collaborating with product owners, scrum masters, and other cross-functional DevOps teams to define work scope, goals, and deliverables, and assigning tasks to specific teams based on capacity and velocity needs.
Staying current with industry best practices and emerging technologies trends to drive innovation and improve operational processes is crucial. Communication and stakeholder management are critical components of the role. Acting as the secondary point of contact for stakeholders regarding major incidents, project updates, technical issues, and team performance, the Service Delivery Manager must communicate effectively with technical and non-technical stakeholders to ensure a clear understanding of effort status and challenges.
Role & Responsibilities:
Salary: $147,000 - $220,000
General Description of Benefits
Offices: 14730 Beach Blvd # 102, La Mirada, California 90638-4248, US
View all jobs at ECS Tech IncBased on 1643 listings with disclosed salaries, most technology jobs in Arlington, VA pay between $81k–$205k per year. Individual offers vary with seniority, company size, and specialization.
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