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Specialist, IT Implementation Remote (U.S.) Travel: Up to 75% throughout the United States and Canada Salary: $80,000 - $83,000 Help Bring Restaurant Technology to Life SSP America is seeking a Specialist, IT Implementat…
Skills: IT Implementation, POS Systems Configuration, System Testing, Troubleshooting, Technical Training
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$80k–$83k/yr
Full-time
associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Retirement Programs, 401K With Company Match, Paid Time Off
Posted 14d ago
~40 hrs/week
Remote in United States
Responsibilities
Support the deployment and configuration of restaurant technology, including POS systems and kiosks, for new openings and upgrades across North America. Coordinate with IT and operations teams to ensure successful system testing, go-live support, and staff training.
Requirements
Requires an Associate's degree in IT and at least three years of experience in IT support or field implementation. Must be willing to travel up to 75% throughout the United States and Canada.
Full job description
Specialist, IT Implementation
Remote (U.S.) Travel: Up to 75% throughout the United States and Canada Salary: $80,000 - $83,000
Help Bring Restaurant Technology to Life
SSP America is seeking a Specialist, IT Implementation to support technology deployments for airport restaurant locations across North America.
This role is ideal for an IT professional who enjoys travel, thrives in fast-paced environments, and likes seeing projects through from implementation to go-live. You'll partner with IT, Operations, and restaurant leadership to ensure new technology solutions are successfully deployed, tested, and adopted by onsite teams.
What You'll Do
Support the implementation of restaurant technology for new openings, remodels, and technology upgrades.
Configure and validate restaurant technology including POS systems, kiosks, OAT, EIGN, and related applications.
Verify hardware and software are functioning properly prior to restaurant opening.
Perform system testing and troubleshoot implementation issues.
Train restaurant management teams on newly implemented technology and provide go-live support.
Coordinate implementation activities with Operations, IT teams, and project stakeholders.
Manage multiple implementation projects simultaneously while maintaining project timelines.
Document implementation activities and support continuous process improvement.
What You'll Bring
Required
Associate's degree in Information Technology or a related field.
Three or more years of IT support, field implementation, or technology deployment experience.
Experience supporting software or hardware implementations in a multi-site environment.
Strong troubleshooting, organization, and communication skills.
Ability to work independently while coordinating with cross-functional teams.
Willingness to travel up to 75% throughout the United States and Canada, including overnight travel.
Preferred
Experience with Oracle Simphony or another enterprise POS platform.
Restaurant, hospitality, retail, or airport technology experience.
Experience supporting new location openings or large-scale technology rollouts.
Bachelor's degree in Information Technology or a related discipline.
Why Join SSP America?
You'll play a key role in deploying the technology that keeps our airport restaurants operating efficiently. If you enjoy combining technical expertise with customer interaction, project coordination, and travel, this is an opportunity to make a visible impact across one of North America's largest airport restaurant operators.
Competitive compensation and benefits
Dynamic hospitality environment across multiple airport locations
Career growth within a global airport hospitality company
Comprehensive benefits including medical, dental, vision, and retirement programs
401K with company match
Paid time off and paid holidays
Short term and long term disability insurance
Employee assistance program
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
SSP is the world's leading travel food company, with 50,000 people serving millions of travellers across 38 markets
Industry
Food and Beverage Services
Company size
10,001+ employees
Headquarters
London, London
LinkedIn followers
64,610
SSP is the world's leading travel food company, with 50,000 people serving millions of travellers across 38 markets.
From bespoke local concepts to brands including Starbucks, Pret A Manger and Marks & Spencer, we operate restaurants, cafés, bars, lounges and food led convenience stores in airports, rail stations and other travel hubs worldwide.
Our purpose is to be the best part of the journey, making every journey taste better through great food and hospitality.
Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.
• TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.
• PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.
• CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.
• OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.
www.foodtravelexperts.com
Offices: SSP Group Plc, Jamestown Wharf, 32 Jamestown Rd, London, London NW1 7HW, GB · SSP Deutschland GmbH, THE SQUAIRE 24, Ebene 07, Frankfurt am Main, 60549, DE · SSP Danmark A/S, Lufthavnsboulevarden 14, 1., Kastrup, 2770 , DK · Helsinki Airport, FI-01530 Vantaa, FI · SSP, 5 rue Charles de Gaulle,, Alfortville, 94140, FR
RetailCateringHospitalityTravel LocationsAirportsand Railway StationsRestaurantsFood and Beverage
Based on 7572 listings with disclosed salaries, most technology jobs in Virginia pay between $87k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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