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Full-time
bachelor degree
401(k) With Company Match, Referral Bonus Program, Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA)
Posted 49d ago
~40 hrs/week
Responsibilities
The Service Desk Engineer is responsible for implementing, maintaining, and troubleshooting workstation and server hardware, software, and network connectivity. This includes managing end-user accounts, resolving technical escalations, and ensuring Service Level Agreements are met for clients.
Requirements
Candidates need 3-4 years of IT support experience, specifically within an MSP environment, with strong knowledge of Windows Servers and networking protocols. A college degree in Computer Science and relevant certifications like Microsoft, CompTIA, or Cisco are preferred.
Full job description
Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position in the office.
Key Responsibilities:
Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
Troubleshoot network equipment such as switches, firewalls, and wireless access points
Remediate compromised accounts via anti-virus/malware software
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
Provide third-party vendor management assistance
Ensure that Service Level Agreements are met for all customers
Qualifications:
3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
3 years of MSP experience
Working knowledge of Windows Servers and Networking hardware protocols
Strong documentation skills, producing accurate documentation related to client environments and issue resolution
Ability to effectively prioritize and execute tasks in a high-pressure environment
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Proven analytical and problem-solving abilities
Solutions-focused
Ability to multi-task and organize and prioritize deadlines accordingly
Always exhibit professional appearance and demeanor
Preferred Qualifications:
Education: College Diploma or Degree in Computer Science
Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
Certifications: Microsoft, CompTIA, Cisco, and others
Soft Skills:
Precise attention to detail and a high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Able to meet deadlines and follow clear instructions
Benefits & Perks:
We believe in taking care of our team both professionally and personally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
401(k) with company match to help you plan for the future
Referral bonus program. Get rewarded for bringing great people to the team.
Health & Wellness
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance coverage
Employee Assistance Program (EAP) for confidential counseling and support services
Paid Time Off starting on your hire date
Sick Time Off
Employee Discount Program for added savings
#LI-LD1
Related keywords
Windows ServerNetworkingMSPO365GSuiteGraphusInkyMimecastDefenderFirewallsSwitchesWireless Access PointsMicrosoft Office SuiteCompTIACiscoMicrosoft Certification
GFI Digital was established in 1999 by local Founder and President Bruce Gibbs. We are a full-service provider of office technology, delivering the core solutions businesses rely on for IT, Print, and Communications, all backed by local, proactive support. As a single-vendor solution, our team has the expertise to make and keep technology simple for your business.
Our Mission: "To develop and support our customers and employees through our commitment to service excellence."
Our services include Copiers, Printers, Managed Print, Managed IT, Advanced Technology Services, and Business Phone Systems.
■ Ricoh RFG Circle of Excellence
■ Pro’s Elite 100 Dealer since 2011
■ St. Louis Post-Dispatch Top Places to Work
■ Sharp Hyakuman Kai Award since 2015
■ Sharp Platinum Level Service Provider
■ Top 5 Sharp Dealer in the Nation
■ #1 Ricoh Production Growth Dealer in the Nation
Offices: 12163 Prichard Farm Road, Maryland Heights, MO 63043, US · 1212 Cambridge Circle Drive, Kansas City, KC 66103, US · 3225 Emerald Lane, Suite B, Jefferson City, MO 65109, US · 1306 Salem Road, Mt. Vernon, IL 62864, US · 3108 Great Northern Drive, Suite B, Springfield, IL 62711, US
Based on 4304 listings with disclosed salaries, most technology jobs in Illinois pay between $85k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Illinois right now?
There are currently 5,679 open technology positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Illinois?
Companies currently hiring include Allergan, Caterpillar Inc., Northrop Grumman, Abra, Northrop Grumman Mission Systems, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Illinois?
Yes — 3009 of the 5679 open technology positions offer remote or hybrid work (1019 remote, 1990 hybrid).
How do I apply for Technology jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.