Front Desk Patient Financial Services Representative Orthopedics
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Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
The representative coordinates patient flow by managing registration, insurance verification, and appointment scheduling. They also handle financial collections, provide financial guidance to patients, and ensure accurate documentation of medical services.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in patient financial services, insurance, or collections. Strong communication skills and proficiency in office software are required to manage multiple tasks in a fast-paced environment.
Full job description
Primary City/State:
Phoenix, Arizona
Department Name:
Sports Medicine
Work Shift:
Day
Job Category:
Revenue Cycle
Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career.
Our team of orthopedic, sports medicine and athletic performance experts is equipped with an unparalleled depth of experience, the latest medical imaging systems and surgical capabilities, and performance training tools and technologies. We treat active people of all ages and skill levels with sports injuries, help them maintain sports performance and prevent future injuries.
As a Front Office Patient Financial Services Representative on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care. We work with various sports teams, from the local area, Phoenix Suns, Brewers, Diamond back, and the Phoenix Mercury Team.
Location:
BUMG Arcadia Sports Medicine and Orthopedics - 4200 E. Camelback Rd, Suite 104. Phoenix, AZ
Schedule: Monday - Friday 8:00am - 5:00pm
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.
POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
How many Sports & Recreation jobs are open in Phoenix, AZ right now?
There are currently 402 open sports & recreation positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Phoenix, AZ?
Companies currently hiring include Player 15 Group, Crunch Fitness CR Fitness Holdings, LLC, Boys & Girls Clubs of the Valley - BGCArizona, The Honors College at Grand Canyon University, VASA FITNESS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Phoenix, AZ?
Yes — 10 of the 402 open sports & recreation positions offer remote or hybrid work (6 remote, 4 hybrid).
How do I apply for Sports & Recreation jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.