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Arc'teryx Equipment
Casual Athlete Advisor: Emporium
Melbourne, Victoria, Australia · On-site
Entry level$100M raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 2d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The role involves managing inbound customer and membership enquiries while ensuring data integrity across ticketing and membership systems. You will also provide on-site support during race days to deliver exceptional service to members and stakeholders.
Requirements
Candidates must have considerable experience in membership or customer service roles and proficiency with complex database systems. Excellent communication, sales skills, and the ability to work effectively under pressure are essential for this position.
Full job description
Membership and Customer Sales and Service Officer
Reporting to: Membership and Customer Sales and Service Lead
Purpose
To provide exceptional service to all members, customers and stakeholders through all channels including on race day, and deliver operational excellence through all outputs of Membership, Ticketing and Customer Service with a focus on inbound communications and inbox management.
Stakeholders
Internal: C-Suite, Executive General Managers, Department Heads & Managers and the wider VRC Team.
External: Suppliers, Vendors, Stakeholders, Partners, Sponsors, Members and Guests, and the wider industry networks and associations.
Focus
Inbound Communication Fulfilment: Fulfil membership sales and customer enquiries through all sales channels, with a particular focus on inbound communication.
Membership Inbox Management:Effectively monitor and manage all email enquiries related to Membership and ticketing in a timely and efficient manner.
Membership KPIs: Contribute to the overall Membership KPI’s of the club through periodic sales and revenue targets
Data Integrity: Data processing of membership renewals, new applications, membership cards and any other membership or ticketing requirements. Also ensuring data integrity and accuracy
Member & Patron Servicing:Answer inbound communication in a timely and pleasant manner, capturing and recording the premise of each contact and undertake follow up calls where necessary.
Race Day Membership Assistance:Play an active role on Race Day within the Membership, Ticketing & Customer Operations requirements.
Success Measures (KPIs)
Ensure that customer communications are delivered on time and are free from errors or delays. Also, an ability to resolve customer enquiries on first contact
Execute inbound and outbound communications to drive membership acquisition, retention and ticket sales, for each customer segment.
Ensure that all customer communications are consistent with brand messaging, tone, and style, and align with the company’s overall communication strategy.
Achieve high customer satisfaction scores through effective and timely communication, as measured through surveys or customer feedback.
Core Capabilities
Considerable experience in a membership or customer service role.
Experience working with complex databases and systems.
Exceptional written & verbal communication.
High level of sales, communication and problem-solving skills.
Sound knowledge of products and services.
Demonstrated ability to work with telephony and database booking system.
Excellent attention to detail and ability to manage a multitude of tasks simultaneously.
Ability to manage multiple projects simultaneously, working efficiently under pressure to meet deadlines.
Contribute to a positive and respectful team environment that values open communication, creative collaboration, and mutual support.
Manage workload effectively, with guidance from leaders, to maintain a healthy balance between high-quality creative output and personal wellbeing.
Demonstrated relationship building skills and an ability to provide high level of service with both internal and external stakeholders.
Excellent interpersonal skills.
Ability to work autonomously and independently productively.
Support an inclusive workplace where diverse perspectives are valued, and feedback is encouraged, constructive, and solution focused.
Values
Think VRC: We deliver with one purpose and plan. We’re one VRC team.
Create Joy: We design every experience, for our members, customers and each other, to create joy.
Be Gutsy: We are grounded in our heritage; we’re brave and curious in our pursuit of a bigger future.
F-Learn: We fail but learn, treating setbacks as opportunities for growth.
Care Deeply: We genuinely care about each other: our people, our members, are customers and our community.
Related keywords
MembershipCustomer ServiceSalesTicketingData IntegrityInbound CommunicationRace Day OperationsDatabase ManagementStakeholder ManagementRelationship BuildingKPIsRevenue TargetsCustomer SatisfactionBrand MessagingTelephony Systems
With a racing history dating back to 1840, Flemington Racecourse is home to both the world-renown Melbourne Cup Carnival and Australia's premier racing club, the Victoria Racing Club (VRC).
Established in 1864, the VRC has over 30,000 members, making it the largest member-based racing club in the world and hosting 25 race meetings per year. The Melbourne Cup Carnival, Ranging across its four key race days: Victoria Derby Day, Melbourne Cup Day, Oaks Day and Stakes Day, Offers an unrivalled world-class experience that encompasses the finest racing, entertainment, fashion, culture, food and wine all in the one place. Flemington Racecourse has established itself as one of the most versatile venues in Australia. With the capacity to hold up to 60,000 people in a huge outdoor setting or hold large indoor conferences or seminars, Flemington racecourse shows it’s true capability to cater for many types of events.
The Victoria Racing Club is governed by a Board of Directors who are elected by the members and the Club employs over 200 permanent staff year round. These staff work across many different core departments to support racing and events in the background all the way through to our Tracks, Trades and Gardens team who ensure Flemington is in pristine condition for any given race day or event. Additional support roles are appointed on a contract basis for the lead up to and during the Melbourne Cup Carnival and a sizeable event-based workforce is employed throughout the year.
How many Sports & Recreation jobs are open in Melbourne, Australia right now?
There are currently 235 open sports & recreation positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Melbourne, Australia?
Companies currently hiring include Tennis Australia, BOUNCEinc, Junior Adventures Group UK, Compass Group Australia, Accent Group Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Melbourne, Australia?
Yes — 37 of the 235 open sports & recreation positions offer remote or hybrid work (1 remote, 36 hybrid).
How do I apply for Sports & Recreation jobs in Melbourne, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.