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Physical Therapist
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Planet Fitness-United Fitness Partners
Member Services Rep
Birmingham, Alabama, United States · On-site
Entry level
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Part-time
Free uniforms, Training & development, Employee discounts, Flexible schedule, Dollars for Scholars Program, Employee Appreciation Program
Posted 8h ago
~40 hrs/week
Responsibilities
The role involves managing front desk operations, including member check-ins, account updates, and handling inquiries. Additionally, the employee is responsible for driving new member sales and ensuring the club remains clean and welcoming.
Requirements
Candidates must possess strong customer service skills, basic computer proficiency, and a solid work ethic. The role requires the ability to stand and walk for the majority of the shift and lift up to 50 lbs.
Full job description
Benefits:
Free uniforms
Opportunity for advancement
Training & development
Employee discounts
Flexible schedule
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
Tons of equipment. Unlimited fitness training. Super friendly staff & the home of the Judgement Free Zone.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Fargo, ND
LinkedIn followers
3,952
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
Offices: 3475 56th St S, Suite 200, Fargo, ND 58104, US · 4900 County Road 101, Minnetonka, Minnesota 55345, US
How many Sports & Recreation jobs are open in Birmingham, AL right now?
There are currently 93 open sports & recreation positions in Birmingham, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Birmingham, AL?
Companies currently hiring include YOUNG MENS CHRISTIAN ASSOCIATION, DICK'S Sporting Goods, Brookwood Baptist Health, CLUB4 Fitness, Baseline Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Birmingham, AL?
Yes — 1 of the 93 open sports & recreation positions offer remote or hybrid work (1 remote, 0 hybrid).
How do I apply for Sports & Recreation jobs in Birmingham, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.