Memphis, Tennessee, United States · On-site
Job DetailsJob Location: Memphis, TN 38103Manager, Ticket Operations The Memphis Redbirds, AAA affiliate of the St. Louis Cardinals are seeking an enthusiastic, driven, and energetic individual to join our ticket operati…
Skills: Ticket Operations Management, Box Office Operations, Customer Service, Staff Training, Inventory Management
Sugar Land, Texas, United States · On-site
Job DetailsJob Location: Sugar Land, TX 77498Summary/Objective: This position will be responsible for the direction and growth of Constellation Field as a special event destination in Fort Bend County and the Greater Hou…
Skills: Special Events Sales, Event Operations, Project Management, Sales Forecasting, Client Relationship Management
Manchester, New Hampshire, United States · On-site
Job DetailsJob Location: Manchester, NH 03101About the New Hampshire Fisher Cats: The New Hampshire Fisher Cats are the Double-A affiliate of the 2025 American League Champion the Toronto Blue Jays. As New Hampshire's on…
Skills: Sponsorship Sales, Business Development, Prospecting, Contract Negotiation, Account Management
Remote OK
$67k–$72k/yr
Job DetailsSalary Range: $67,000.00 - $72,000.00 Salary/yearReports To: Director, Human Resources Location: Remote (Preference for candidates located in the NYC metro area) Employment Type: Full-Time About Diamond Baseba…
Skills: HR Operations, Onboarding, Offboarding, Employee Relations, Recruiting Coordination
Wappingers Falls, New York, United States · On-site
$80k–$90k/yr
Job DetailsJob Location: Wappingers Falls, NY 12590Salary Range: $80,000.00 - $90,000.00 Salary/yearAbout the Hudson Valley Renegades: The Hudson Valley Renegades, High-A affiliate of the New York Yankees, deliver top-ti…
Skills: F&B Operations Management, Budgeting, Staff Training, Inventory Management, Vendor Management
Scranton, Pennsylvania, United States · On-site
Job DetailsJob Location: Moosic, PA 18507Social Media & Photography Intern (Paid – Seasonal) Scranton/Wilkes-Barre RailRiders The Scranton/Wilkes-Barre RailRiders are seeking enthusiastic and creative college stude…
Skills: Photography, Videography, Social Media Management, Content Creation, Fan Engagement
New York, New York, United States · On-site
$67k–$72k/yr
Job DetailsJob Location: New York, NY 10019Salary Range: $67,000.00 - $72,000.00 Salary/yearReports To: Director, Human Resources Location: New York City, NY (Frequent communication with clubs and employees across multip…
Skills: HR Operations, Onboarding, Offboarding, Employee Relations, Recruiting Coordination
Norfolk, Virginia, United States · On-site
Job DetailsJob Location: Norfolk, VA 23510The Norfolk Tides are the Triple-A affiliate of the Baltimore Orioles, playing at Harbor Park in downtown Norfolk, Virginia. The team captured the 2023 International League and T…
Skills: Prospecting, Cold Calling, Customer Service, CRM, Relationship Building
Sugar Land, Texas, United States · On-site
Job DetailsJob Location: Sugar Land, TX 77498Summary/Objective: The Manager, Corporate Partnerships will be a key member of the Corporate Partnerships sales team with a focus on generating revenue for the organization th…
Skills: Sponsorship Sales, Cold Calling, CRM Database Management, Business Planning, Prospecting
Fredericksburg, Virginia, United States · On-site
Job DetailsJob Location: Fredericksburg, VA 22401About the Fredericksburg Nationals: The Fredericksburg Nationals are the proud Single-A affiliate of the Washington Nationals, playing at Virginia Credit Union Stadium in …
Skills: Leadership, Operational Management, Team Development, Corporate Partnerships, Ticket Sales
Memphis, Tennessee, United States • On-site
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Oversee all facets of ticket operations, including box office management, game day services, and the execution of ticket packages. Coordinate with sales teams to manage seating inventory and provide attendee analytics to inform strategy decisions.
Requires a Bachelor's degree and at least one year of experience managing a ticket office in a similar environment. Proficiency in Tickets.com, ProVenue, and Microsoft Office is essential.
Job DetailsJob Location: Memphis, TN 38103Manager, Ticket Operations
The Memphis Redbirds, AAA affiliate of the St. Louis Cardinals are seeking an enthusiastic, driven, and energetic individual to join our ticket operations team. The selected candidate must be available to work a flexible schedule including nights, holidays, and weekends. This position is responsible for overseeing and managing all facets of ticket operations, box office, game day ticket services and supporting ticket sales in the creation and execution of ticket packages, season tickets and other ticket sales. This includes ticket order processing, printing and distribution as well as delivering accurate and timely daily reports.
Lead the creation, development, and maintenance of ticketed events through Tickets.com
Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
Manage and maintain stadium seating inventory for all ticket types.
Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
Manage all game/event day box-office operations and staff.
Serve as a point of contact for all ticket-related questions and box office inquiries.
Coordinate with sales department for all ticketing, fulfillment, and service needs of premium ticket holders.
Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing.
Staff and support ticket operations and sales for stadium events when necessary.
Fulfill approved ticket donation requests.
Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
Train and incentivize gameday staff to upsell and provide positively amazing service.
Serve as primary contact with Tickets.com and work closely with our sales representatives to fulfill tasks.
Recruit, hire, and train game day staff and interns.
Strong attention to detail, excellent communication skills, extensive customer service skills.
Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.
Extensive understanding of Tickets.com, ProVenue system required.
Knowledge of Account Manager Tools, and Online Account Manager required.
Able to work independently and as an effective team member.
Strong oral and written communication, execution, and analytical skills.
Ability to motivate and maintain effective working relationships with staff and partners.
Bachelor’s Degree, Business or Sports Management preferred.
A minimum of 1 year of experience managing a Ticket Office in a related or similar ticketing environment.
Founded in 2021, Diamond Baseball Holdings (DBH) is committed to elevating fan experiences, creating “centers of energy,” fostering dynamic engagements for brands and highlighting the evolution of the Minor League Baseball environment. It is grounded in a deep-rooted appreciation for traditions, community and the sport of baseball. ⚾
Offices: 1300 6th Ave, New York, NY 10019, US
Founded in 2021, Diamond Baseball Holdings (DBH) is committed to elevating fan experiences, creating “centers of energy,” fostering dynamic engagements for brands and highlighting the evolution of the Minor League Baseball environment. It is grounded in a deep-rooted appreciation for traditions, community and the sport of baseball. ⚾
Offices: 1300 6th Ave, New York, NY 10019, US
