Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
$144k–$158k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Technical Troubleshooting, Customer Relationship Management, Escalation Handling, Zendesk, HTML
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
Company Description Are you an experienced technical leader ready to shape the future of scalable AdTech platforms? We are seeking a Principal Engineer to drive architectural transformation and lead high-impact projects …
Skills: Vue.js, Node.js, TypeScript, JavaScript, AWS Lambda
Wrocław, Lower Silesian Voivodeship, Poland · On-site
$150/hr–$190/hr
Tech stack: Node.js (primary backend technology) Golang (microservices, gRPC-based services) Python (ETL-related components) PostgreSQL Redis (Key-Value stores) gRPC & REST APIs Docker & Kubernetes AWS (cloud infrastruct…
Skills: Node.js, Golang, AWS, PostgreSQL, Docker
Wrocław, Lower Silesian Voivodeship, Poland · On-site
Job Description Why A365 Software Engineering? Build the cloud platform that’s transforming electronics design. Altium 365 for cloud lets design engineers communicate, collaborate and bring their ideas to market more eff…
Skills: .NET, Microservices, Cloud Solutions, API Design, Data Modelling
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
$140/hr–$250/hr
We are looking for a Technical Expert / Developer to join our Financial Markets practice in Warsaw. In this role, you will be responsible for the technical design, development, and integration of Kondor+ (Finastra/Teciem…
Skills: Kondor+, Java, Groovy, Sybase, MS SQL
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
$140/hr–$250/hr
We are looking for a Functional Expert to join our Financial Markets practice in Warsaw. In this senior role, you will lead functional workstreams within Kondor+ (Finastra/Teciem) implementation, upgrade, and transformat…
Skills: Kondor+, Capital Markets, Business Analysis, Functional Specification, SIT/UAT
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
About Atos Group Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for produc…
Skills: Application Support, SQL, ITIL, Log Analysis, German
Wrocław, Lower Silesian Voivodeship, Poland · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver t…
Skills: Performance Engineering, Resilience Engineering, Java, JEE, Maven
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
If you are a growth-oriented person who is passionate about delivering results, creating value, improving the team's efficiency, investigating problems, and finding solutions - join our Team! Our promise to the Team is t…
Skills: Product Ownership, Visual Modeling, Backlog Management, Documentation, Notion
Wrocław, Lower Silesian Voivodeship, Poland · On-site
O firmie Carrier Carrier Global Corporation, światowy lider w dziedzinie inteligentnych rozwiązań klimatycznych i energetycznych, angażuje się w tworzenie innowacji, które zapewniają komfort, bezpieczeństwo i zrównoważon…
Skills: HMI Software Engineering, Software Development
Wrocław, Lower Silesian Voivodeship, Poland · On-site
$115k–$229k/yr
O firmie Carrier Carrier Global Corporation, światowy lider w dziedzinie inteligentnych rozwiązań klimatycznych i energetycznych, angażuje się w tworzenie innowacji, które zapewniają komfort, bezpieczeństwo i zrównoważon…
Skills: C++20/23, Python, Embedded Systems, Object-Oriented Programming, Design Patterns
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
Job Description Do you have a strong L1, C/Embedded background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you! We are looking for a Regular/…
Skills: C Programming, L1 Domain, 5G/4G RAT, Embedded Systems, Linux
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance custom…
Skills: Playwright, TypeScript, Kafka, Grafana, Docker
Wrocław, Lower Silesian Voivodeship, Poland · On-site
Fetcherr is an AI-driven company specializing in deep learning, algorithmic trading, and large-scale data solutions. Our core technology, the Large Market Model (LMM), enables accurate demand forecasting and real-time, d…
Skills: Python, Mathematical Optimization, Simulation, Logic Programming, Pandas
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: C#, .NET Core, Azure, SQL Server, PostgreSQL
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
Callstack was founded in 2016 by Mike Grabowski and Anna Lankauf. Our company provides top cross-platform consultancy & development in React.js and React Native. We co-create the technology and collaborate with the Meta …
Skills: AI Architecture, LLM, Multi-agent Orchestration, RAG Pipelines, Python
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our cur…
Skills: CRM Development, Salesforce, Apex, Lightning Components, LWC
Wrocław, Lower Silesian Voivodeship, Poland · On-site
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-g…
Skills: Product Ownership, Agile Methodologies, Backlog Management, Roadmap Execution, Stakeholder Management
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
$224k–$279k/yr
Company Description Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.…
Skills: ServiceNow Architecture, ITSM, CSM, HRSD, ITIL
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
W Base naszą misją jest wspieranie przedsiębiorców, by mogli podbijać globalny świat e-commerce. Dajemy im technologię, która rewolucjonizuje sposób, w jaki sprzedają online. Nasz międzynarodowy zespół, pracujący od Euro…
Skills: E-commerce Ecosystem, Base System Implementation, Communication Skills, Relationship Building, Time Management
Wrocław, Lower Silesian Voivodeship, Poland • Remote OK
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Manage a portfolio of enterprise clients by owning complex technical and functional issues from report to resolution. Create technical documentation and management reports to improve platform stability and the product roadmap.
Requires 2-3+ years of technical support experience with proficiency in web technologies like HTML, CSS, JavaScript, and APIs. Strong communication skills and experience with Zendesk are highly preferred.
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Enterprise Technical Support Analyst to join our Support team reporting to the Director, Support. This role is a remote role based in Poland.
In this role, you'll play a key role in delivering world-class enterprise technical support to Gainsight's paid support customers by managing a portfolio of enterprise clients and owning complex technical and functional issues end-to-end, from initial report through resolution. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success. The ideal candidate brings strong skills in technical troubleshooting, customer relationship management, and escalation handling.
What You'll Do:
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support experiences.
Own customer technical issues end-to-end, from initial report through to resolution.
Provide timely, clear progress updates to internal teams and customers throughout the resolution process.
Contribute to the Gainsight community by authoring product how-to guides, technical configuration documentation, best practices, and help centre content.
Review and elevate content created by team members to maintain quality standards.
Create management reports and dashboards on pending technical issues, offering insights into platform quality and stability.
Provide strategic input to inform development infrastructure, technical processes, and the product roadmap.
Proactively manage support activities and escalations for assigned enterprise accounts.
Facilitate and lead effective client meetings focused on support activities and outcomes.
This role may require occasional travel (up to 10%) for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What Success Looks Like:
Success in this role will be measured by outcomes such as:
Customer satisfaction (CSAT) scores consistently meeting or exceeding team benchmarks across the assigned enterprise portfolio.
Ticket resolution times within agreed SLA targets, with accurate queue prioritization and minimal escalation recurrence.
Measurable contribution to self-service content in the Gainsight community and help centre, reducing inbound ticket volume.
What We're Looking For:
Must-have skills or experience:
2–3+ years of technical support experience; experience with Zendesk strongly preferred.
Demonstrated ability to troubleshoot complex technical issues using a structured, hypothesis-driven approach.
Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
Proven ability to manage multiple concurrent tasks, prioritize effectively, and work independently with minimal supervision.
Knowledge of web technologies including HTML, CSS, JavaScript, APIs, and web debugging tools.
Nice-to-have skills or experience:
Prior experience in a customer-facing role within a SaaS or enterprise software environment.
Experience with support ticketing systems and writing customer-facing technical documentation.
Familiarity with the SkillJar platform or similar learning management /customer education tools.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is 144,000 -158,000 PLN. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com.
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There are currently 124 open software positions in Wrocław, Poland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Tieto, AgileEngine, Spyrosoft, Atos Information Technology GmbH, Kyndryl, among others. Browse the listings above to see every active employer.
Yes — 99 of the 124 open software positions offer remote or hybrid work (47 remote, 52 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
