Contexte du poste Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver str…
Skills: Implementation Consulting, SaaS, Field Service Management, Customer Centricity, Accountability
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Full-time
Onboarding Program, Stimulating Work Environment
Posted 45d ago
~40 hrs/week
French
Responsibilities
The role involves implementing SaaS field service management solutions for trade and field service businesses. The consultant will focus on driving business growth and empowering teams through data-driven insights.
Requirements
The candidate should possess a growth mindset and a customer-centric approach. They must be able to take accountability for innovations and work effectively within a global team.
Full job description
Contexte du poste
Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.
Ce que vous ferez
Key Responsibilities Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers Guide customers through foundational product setup: company profile, users, service types, and basic job workflow Conduct data and design sessions including forms, layouts, and report configuration Lead Hypercare and Getting Started calls within the first 30 days post-go-live Maintain customer records in Salesforce including session notes, completion status, and readiness scores Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope Actively participate in team learning, product update briefings, and quality reviews Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers
Staff Profile Strong organisational skills and attention to detail Customer-facing confidence in a training or facilitation context Comfortable following structured delivery playbooks and escalating appropriately Foundational understanding of field service management or trade-based businesses (desirable) Appetite to grow: IC I is a development role with a defined path to IC II
Qualifications & Experience Experience in a customer-facing training, onboarding, or support role Familiarity with SaaS products or field service man
Ce que vous apportez
Nos valeurs fondamentales
Nous formons une seule équipe
Nous sommes centrés sur le client
Nous avons une mentalité de croissance
Nous sommes responsables
Nous célébrons les réussites
Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement.
Si vous souhaitez rejoindre une organisation dynamique et progressive offrant de réelles perspectives de carrière, veuillez soumettre votre candidature dès maintenant en joignant votre CV.
*Veuillez noter qu'aucune agence de recrutement ne sera acceptée pour le pourvoi de ce poste.
Related keywords
SaaSField Service ManagementImplementation ConsultantSimproAroFloBigChangeClockSharkTime-trackingScheduling SoftwareBusiness Scaling
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
Singapore , Singapore
LinkedIn followers
64,995
Total funding
$456M
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
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Which companies are hiring for Software roles in Montreal, Canada?
Companies currently hiring include Ubisoft, Desjardins, MEDFAR, NBCUniversal, Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL), among others. Browse the listings above to see every active employer.
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