Capital City of Prague, Prague, Czechia · Hybrid
$587k–$718k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Dutch, French, Troubleshooting, Customer service, Analytical skills
South Africa · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Accounting, Troubleshooting, Analytical skills, Problem solving, Communication skills
Ho Chi Minh City, Vietnam · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Team leadership, Customer relationship management, Software support, Service delivery, Data analysis
United Kingdom · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Account management, Fleet management, Leasing, Asset finance, SaaS
Capital City of Prague, Prague, Czechia · Hybrid
$587k–$718k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Technical support, Software support, Problem solving, Analytical skills, Communication
United Kingdom · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: SEO strategy, AI search optimization, Technical SEO, Client relationship management, Google Analytics 4
United Kingdom · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: SEO, AI search, Technical SEO, On-page optimization, Keyword research
United Kingdom · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Account management, Strategic planning, Sales, Relationship building, CRM systems
Capital City of Prague, Prague, Czechia · Hybrid
$489k–$598k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Troubleshooting, Analytical skills, Problem solving, Communication skills, Customer support
United Kingdom · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Account management, Strategic planning, Sales, Relationship building, CRM systems
Weimar, Thuringia, Germany · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: B2B sales, Automotive industry knowledge, SaaS solutions, Strategic account management, Contract negotiation
Capital City of Prague, Prague, Czechia · Hybrid
$489k–$598k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: ERP Application Support, Troubleshooting, Problem Solving, German Language, English Language
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Privileged Access Management, BeyondTrust Password Safe, Identity and Access Management, Security Engineering, Active Directory
Ho Chi Minh City, Vietnam · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Requirements Gathering, Data Mapping, ETL Transformation, Data Warehousing, SQL Querying
Hyderabad, Andhra Pradesh, India · Hybrid
\n About Keyloop Keyloop is a leading automotive technology company helping retailers, OEMs and partners deliver seamless, connected automotive experiences. Serving customers across more than 90 countries, we combine dee…
Skills: Agile Coaching, SAFe, Scrum, Kanban, AI Implementation
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Privileged Access Management, BeyondTrust, Identity and Access Management, Credential Vaulting, Session Management
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Requirements Gathering, Data ETL Transformation, Data Warehousing, SQL Querying, Data Visualization
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Linux Server Technologies, AWS, Configuration Management, Security Controls, Endpoint Security
Capital City of Prague, Prague, Czechia · On-site
$920k–$1020k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: ERP Deployment, CRM Deployment, Finance Systems, Business Process Definition, Analytical Skills
Capital City of Prague, Prague, Czechia · On-site
$836k–$924k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Project Management, Stakeholder Management, Budgeting, Resource Planning, Risk Management
Capital City of Prague, Prague, Czechia • Hybrid
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The analyst is responsible for troubleshooting, diagnosing, and resolving customer issues while ensuring timely escalation when necessary. They will also document solutions, mentor colleagues, and contribute to case reduction initiatives to improve service efficiency.
Candidates must be fluent in Dutch and/or French and possess experience in the IT or software industry, specifically within the automotive sector. Strong analytical, problem-solving, and communication skills are required to effectively support customers and manage complex technical issues.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
\nPurpose of the Role
Provision of an excellent support service is critical to the achievement of Keyloop's strategic plans for growth and profitability. The Managed Helpdesk Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, while ensuring timely escalation where necessary.
The Managed Helpdesk Support Analyst specialising in Aftersales will assist colleagues and demonstrate outstanding verbal and written communication skills, communicating quickly and efficiently at all levels across a global team, including customers, peers and managers, to achieve departmental and company strategy.
This role requires someone resourceful and well organised, with excellent analytical and problem-solving skills, who can work effectively as part of a high-performing team with a passion and commitment to providing service excellence.
Own and progress cases through to resolution by utilising available resources and expanding own knowledge.
Escalate cases in good time.
Respond with empathy to customers, dealing with their needs and acknowledging their operational pressures and deadlines.
Communicate cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
Document solutions and produce written guidance on resolution steps and procedures.
Be passionate and proactive in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset, working closely with management to increase personal skills and competence.
Use self-motivation and initiative to aid the investigation process and career development.
Effectively coach and mentor colleagues to expedite case resolution and enhance knowledge within support.
Ensure root cause analysis is carried out where necessary.
Identify training gaps in knowledge media and recommend areas for improvement.
Actively contribute to case reduction initiatives.
Ability to efficiently plan and prioritise workload to meet deadlines.
Investigation, analytical, problem-solving and troubleshooting skills.
Excellent communication skills.
Ability to articulate complex problems or issues in a simple manner.
Knowledge and understanding of customer expectations.
Ability to influence and overcome objections.
Ability to interact with multiple levels of Keyloop customers and associates.
Candidates must be fluent in Dutch and or French.
Experience of supporting customers to a high level of performance, productivity and customer satisfaction.
Understanding of the automotive industry and specialism in one business area.
Experience of working with or supporting Keyloop Autoline / Autoline Drive product.
Experience of working in the IT / software industry.
Aftersales experience.
Knowledge of the Autoline Accounting Module and Belgium Accounting Process’s would be advantageous.
Customer service experience.
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Nearly 50 years, automotive retail has run on Keyloop. As the world's largest automotive technology company, we deliver the platforms and tools that connect retailers and OEMs across more than 90 countries. Trusted by over 20,000 retailers and 80 OEMs worldwide, our technology powers the full retail journey, from the showroom floor to the service bay and everything in between. When systems work as one, dealerships spend less time managing disconnected tools and more time doing what they do best: delivering experiences that keep customers coming back and businesses moving forward. That's what Keyloop is built for. The foundation automotive retail runs on.
Offices: 35-43 Greyfriars Road, The Brick Works, Reading, England RG1 1NP, GB
Nearly 50 years, automotive retail has run on Keyloop. As the world's largest automotive technology company, we deliver the platforms and tools that connect retailers and OEMs across more than 90 countries. Trusted by over 20,000 retailers and 80 OEMs worldwide, our technology powers the full retail journey, from the showroom floor to the service bay and everything in between. When systems work as one, dealerships spend less time managing disconnected tools and more time doing what they do best: delivering experiences that keep customers coming back and businesses moving forward. That's what Keyloop is built for. The foundation automotive retail runs on.
Offices: 35-43 Greyfriars Road, The Brick Works, Reading, England RG1 1NP, GB
