Ho Chi Minh City, Vietnam · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Troubleshooting, Problem Solving, Korean Language, Chinese Language, ERP Application Support
Capital City of Prague, Prague, Czechia · On-site
$1530k–$1800k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Project Portfolio Management, PMO Governance, SaaS Delivery, AI Implementation, Commercial Acumen
Capital City of Prague, Prague, Czechia · On-site
$1530k–$1800k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Professional Services Leadership, Commercial Acumen, SaaS Implementation, Revenue Management, Stakeholder Management
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Resource Planning, Capacity Planning, Demand Forecasting, Utilisation Management, Order Management
Reading, England, United Kingdom · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Professional Services Operations, Strategic Transformation, Financial Reporting, Resource Management, Commercial Governance
Dubai, Dubai, United Arab Emirates · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Customer Service, Communication, Problem Solving, Organization, Technical Proficiency
Reading, England, United Kingdom · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Team Management, Legal Operations, Stakeholder Management, External Counsel Management, Cost Control
Capital City of Prague, Prague, Czechia · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Collections Strategy, Credit Control, People Management, Stakeholder Management, DSO Reduction
South Africa · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Solution Architecture, Requirements Management, Stakeholder Management, SaaS Delivery, Client Management
United Kingdom · Remote OK
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Account Management, Contract Negotiation, SaaS Delivery, Strategic Planning, Stakeholder Management
Reading, England, United Kingdom · Remote OK
Keyloop is a leading automotive retail software business, operating across 100+ markets and backed by Francisco Partners. As we accelerate our transition to a modern, cloud-native SaaS platform, Platform & Data Engineeri…
Skills: AWS, Terraform, Kubernetes, Kafka, Snowflake
Melle, North Rhine-Westphalia, Germany · Hybrid
$59k–$73k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Architecture Design, Solution Engineering, API Development, Cloud Platforms, CI/CD
Ho Chi Minh City, Vietnam · Hybrid
Keyloop is the largest global automotive technology company. We build software that powers the end-to-end retail experience for 20,000+ dealerships and 80+ OEMs across 90+ countries. Our Fusion platform connects Demand, …
Skills: Backlog Management, User Story Writing, Agile Methodologies, AI Tool Proficiency, B2B SaaS
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Enterprise Architecture, SaaS Architecture, Multi-tenancy, Cloud Platforms, Distributed Systems
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Problem Solving, Analytical Skills, Linux, Programming, UNIX
Capital City of Prague, Prague, Czechia · Hybrid
$486k–$594k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Troubleshooting, Case Management, User Access Provisioning, Analytical Skills, Problem Solving
Hyderabad, Andhra Pradesh, India · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Accounts Payable, NetSuite, Microsoft Business Central, Intercompany Transactions, Invoice Processing
Capital City of Prague, Prague, Czechia · Hybrid
$1000k–$1200k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Product Operations, Programme Management, Business Analysis, CPQ Systems, Agile Methodologies
Capital City of Prague, Prague, Czechia · Hybrid
$1000k–$1400k/yr
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Employee Relations, HR Strategy, Labor Law Compliance, Stakeholder Management, Conflict Resolution
Ho Chi Minh City, Vietnam · Hybrid
Purpose of role: Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Product Support Analyst will primarily be responsible for owning, t…
Skills: Troubleshooting, Problem Solving, Analytical Skills, Customer Support, ERP Application Support
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The Product Support Analyst is responsible for owning, diagnosing, and resolving technical problems to ensure successful closure for customers. This includes documenting solutions, escalating cases when necessary, and contributing to case reduction initiatives.
Candidates must have experience in ERP application support and a high level of customer service performance. Proficiency in Korean and Chinese languages is essential for this role.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
\nPurpose of role:
Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy.
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.
Customer Satisfaction
Service Responsiveness, productivity and time to resolution to agreed standards.
Demonstrable contribution to continual improvement of support processes and practices.
Achievement of Departmental Objectives
Evidence
Ability to efficiently plan and prioritise workload to meet deadlines.
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
Nearly 50 years, automotive retail has run on Keyloop. As the world's largest automotive technology company, we deliver the platforms and tools that connect retailers and OEMs across more than 90 countries. Trusted by over 20,000 retailers and 80 OEMs worldwide, our technology powers the full retail journey, from the showroom floor to the service bay and everything in between. When systems work as one, dealerships spend less time managing disconnected tools and more time doing what they do best: delivering experiences that keep customers coming back and businesses moving forward. That's what Keyloop is built for. The foundation automotive retail runs on.
Offices: 35-43 Greyfriars Road, The Brick Works, Reading, England RG1 1NP, GB
Nearly 50 years, automotive retail has run on Keyloop. As the world's largest automotive technology company, we deliver the platforms and tools that connect retailers and OEMs across more than 90 countries. Trusted by over 20,000 retailers and 80 OEMs worldwide, our technology powers the full retail journey, from the showroom floor to the service bay and everything in between. When systems work as one, dealerships spend less time managing disconnected tools and more time doing what they do best: delivering experiences that keep customers coming back and businesses moving forward. That's what Keyloop is built for. The foundation automotive retail runs on.
Offices: 35-43 Greyfriars Road, The Brick Works, Reading, England RG1 1NP, GB
