Montreal, Quebec, Canada · Hybrid
$107k–$148k/yr
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and e…
Skills: Customer success, Account management, Technical advisory, Enterprise account strategy, Revenue realization
Toronto, Ontario, Canada · Remote OK
$130k–$180k/yr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applicatio…
Skills: Pre-Sales, Solutions Architecture, Distributed Systems, Cloud Computing, Python
Montreal, Quebec, Canada · On-site
Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse persp…
Skills: Kubernetes, Go, Terraform, Gitlab, Docker
Montreal, Quebec, Canada · On-site
Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse persp…
Skills: Incident Response, Digital Forensics, Threat Hunting, Cybersecurity, Splunk
Montreal, Quebec, Canada · On-site
Company Description Ubisoft est une référence mondiale du jeu vidéo, avec des équipes réparties aux quatre coins du monde qui créent des expériences de jeu originales et mémorables, de Assassin’s Creed à Rainbow Six en p…
Skills: Cybersecurity Incident Management, Digital Forensics, Threat Hunting, Security Operations, Splunk
Montreal, Quebec, Canada · On-site
$120k–$140k/yr
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Product Management, Global Messaging, SMS, Email, Voice
Montreal, Quebec, Canada · Hybrid
Obsessed with quality and driven to make video games shine? Ready to lead a motivated team and make decisions that directly impact the final player experience? If so, this is an opportunity worth exploring. Why Choose Re…
Skills: Quality Assurance, Team Leadership, Project Management, Jira, TestRail
Montreal, Quebec, Canada · Remote Solely
We are looking for an experienced Braze Specialist to support a customer migration from Salesforce Marketing Cloud (SFMC) to Braze. This is a strategic and technical consulting engagement for someone who has successfully…
Skills: Braze, Salesforce Marketing Cloud, Migration Strategy, Data Mapping, Campaign Orchestration
Montreal, Quebec, Canada · Hybrid
$170k–$210k/yr
Akur8 est une scale-up InsurTech en forte croissance, dont la mission est d’aider les assureurs à prendre de meilleures décisions, plus rapidement. Notre plateforme SaaS transforme des données complexes liées aux risques…
Skills: Partnership management, Business development, Strategic alliances, Insurance market knowledge, Relationship management
Montreal, Quebec, Canada · Hybrid
Akur8 est une scale-up InsurTech en forte croissance, dont la mission est de moderniser la façon dont les assureurs évaluent, tarifient et gèrent les risques. Notre plateforme SaaS de nouvelle génération associe machine …
Skills: UX Design, UI Design, Design Ops, Design Systems, Figma
Montreal, Quebec, Canada · Hybrid
$74k–$111k/yr
Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s n…
Skills: Computer vision, Machine learning, C++, Python, Object detection
Montreal, Quebec, Canada · Hybrid
$95k–$105k/yr
Hi there! Thanks for stopping by 👋 Lightspeed is looking for a Strategic Account Manager to join our Golf team in North America. We are ideally looking for someone Bilingual in Montreal, Quebec (but we are also open to …
Skills: Account management, Consultative selling, Customer success, Product adoption, Revenue growth
Montreal, Quebec, Canada · Hybrid
// ENGLISH VERSION WILL FOLLOW ...// Chez Avanquest, on crée des logiciels qui simplifient vraiment la vie numérique de nos utilisateurs, particuliers comme professionnels, partout dans le monde. Gestion documentaire san…
Skills: B2B Marketing, HubSpot, Project management, Content creation, Demand generation
Montreal, Quebec, Canada · Hybrid
The future of retail is being shaped in stores. The strongest brands turn digital intent into qualified in-store traffic, deliver a personalized and differentiated customer experience, and measure its impact on revenue p…
Skills: Partnerships, Business development, Strategic account management, Commercial negotiations, Revenue sharing
Toronto, Ontario, Canada · On-site
$126k–$154k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $125,500 - $154,000 CAD The pay details posted reflect a temporary market premium specific…
Skills: Python, Machine learning, Generative AI, Model evaluation, Statistical testing
Montreal, Quebec, Canada · Remote OK
$75k–$129k/yr
Senior Software Engineer, Backend The opportunity Unity Studio is our industry focused, cutting-edge, browser-based real-time 3D authoring tool. Studio's next chapter takes it into gaming, with an ambitious vision for ho…
Skills: Backend development, Distributed systems, API design, Cloud platforms, Containerization
Toronto, Ontario, Canada · On-site
$126k–$154k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $125,500 - $154,000 CAD The pay details posted reflect a temporary market premium specific…
Skills: Generative AI, Deep Learning, Machine Learning, Python, Natural Language Processing
Montreal, Quebec, Canada · Hybrid
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, cons…
Skills: Game Design, Leadership, Mentorship, Mission Design, Narrative Design
Montreal, Quebec, Canada · Remote OK
Chez Fresche Solutions, nous offrons un excellent équilibre travail-vie personnelle ainsi que des horaires flexibles. Travaillez en télétravail depuis n’importe où en Amérique du Nord ou à partir de l’un de nos bureaux :…
Skills: Solution architecture, Java, IBM i, AS400, DB2
Montreal, Quebec, Canada · Hybrid
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, cons…
Skills: Contract law, Intellectual property, Legal research, Drafting legal documents, Trademark management
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The Senior Customer Success Manager will manage a portfolio of Enterprise accounts to drive customer retention, revenue realization, and long-term advocacy. They will act as a strategic advisor, identifying technical risks and coordinating cross-functional resources to ensure customers achieve their business goals.
Candidates must have 7 to 10+ years of experience in a technical customer-facing role and 4+ years of experience managing Enterprise accounts. Professional fluency in both French and English is required, along with a bachelor's degree in a STEM field or equivalent experience.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in Montreal for our hybrid working model.
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Customer Advisory
Account & Portfolio Management
Internal Collaboration & Customer Advocacy
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req. ID: 426273
AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
Think outside rows and columns.
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
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There are currently 2,219 open software positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
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