Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote OK
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Modena, Emilia-Romagna, Italy · Remote OK
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Modena, Emilia-Romagna, Italy · Remote OK
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Modena, Emilia-Romagna, Italy · Hybrid
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Modena, Emilia-Romagna, Italy · On-site
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Modena, Emilia-Romagna, Italy · Hybrid
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Modena, Emilia-Romagna, Italy · Hybrid
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Hybrid
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
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Modena, Emilia-Romagna, Italy · Remote Solely
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 r…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as a strategic operational partner during the critical post-go-live phase to ensure successful platform adoption for hoteliers. Manage high-priority ticket queues and provide real-time technical guidance to eliminate friction in the live environment.
Requires over 3 years of experience in 5-star hospitality operations or B2B SaaS customer success within the hospitality industry. Must demonstrate strong technical aptitude with AI tools and high emotional intelligence for client management.
What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
Location: Remote
To best support our global hoteliers, our Hypercare Onboarding team operates across multiple time zones. We are currently looking for Coaches to fill the following shift options:
Thursday – Monday: 4:00 PM – 1:00 AM EST
Friday – Tuesday: 10:00 AM – 7:00 PM EST
Wednesday – Sunday: 5:00 AM – 2:00 PM EST
Please note: Shift details will be discussed during the interview process based on business needs as well as your preference and flexibility. Final shift allocation will be confirmed prior to an offer.
How You'll Make an Impact:
As a Hypercare Onboarding Coach, you will step in at the most critical, high-stakes juncture of our clients' journey: the exact moment their business goes live on our platform. You will empower clients to transform their properties through our AI Smarts + Hospitality Hearts mission, ensuring they never feel abandoned when transitioning to their new live environment. This isn't a standard support queue; it's a high-touch, fast-paced launch zone where you act as a strategic operational partner.
Leveraging your firsthand hospitality experience, you won't just close technical tickets—you will analyze live data flows, troubleshoot integrations, and design processes that eliminate live-environment friction so hoteliers can focus entirely on their guests. This is a role for a Caring Rebel who models Hospitality Before Efficiency. You will personalize every interaction, shield your clients from technical overwhelm, and care for their properties just as you would for a guest walking into a 5-star hotel—always going the extra mile to deliver an experience of Unreasonable Hospitality.
Our Customer Onboarding Team:
Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully-remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here.
What You Bring to the Team:
Recommended Skills to Stand Out:
#LI-LT1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Powering the world's most ambitious hoteliers
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Offices: 3033 Fifth Avenue, Suite 100, San Diego, California 92103, US · Rua Claudio Soares, 71, Conjunto 717, Pinheiros, São Paulo, SP 05422-030, BR · 157 Thomas Street, Dublin, IE
There are currently 133 open software positions in Modena, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Nortal, CodeRoad, Clara, Cloudbeds, Sezzle, among others. Browse the listings above to see every active employer.
Yes — 131 of the 133 open software positions offer remote or hybrid work (116 remote, 15 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
