About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission …
Skills: B2B Customer Service, Account Support, Order Management, Zendesk, Salesforce
PRIMA, azienda leader nel settore del Field Marketing, ricerca risorse per attività di Rilevamento Prezzi nel canale GDO per la zona Emilia Romagna Il/la candidato/a dovrà occuparsi di visitare periodicamente una serie d…
Skills: Price Monitoring, Field Marketing, Merchandising, Interpersonal Skills, Flexibility
Descrizione dell'azienda Rexel Italia, parte del Gruppo Multinazionale Rexel con sede a Parigi e leader nella distribuzione di materiale per il settore elettrico, opera in Italia attraverso 21 punti vendita fisici e un e…
Descrizione dell'azienda Rexel Italia, parte del Gruppo Multinazionale Rexel con sede a Parigi e leader nella distribuzione di materiale per il settore elettrico, opera in Italia attraverso 21 punti vendita fisici e un e…
Descrizione dell'azienda Rexel Italia, parte del Gruppo Multinazionale Rexel con sede a Parigi e leader nella distribuzione di materiale per il settore elettrico, opera in Italia attraverso 21 punti vendita fisici e un e…
Descrizione dell'azienda Rexel Italia, parte del Gruppo Multinazionale Rexel con sede a Parigi e leader nella distribuzione di materiale per il settore elettrico, opera in Italia attraverso 21 punti vendita fisici e un e…
Ti reputi una persona estroversa e socievole? Stai cercando un lavoro a contatto con il pubblico? CHI SIAMO JACK & JONES nasce nel 1990 dalla passione per i jeans, ancora oggi il denim è quello che sappiamo far meglio. M…
Skills: Assisted Selling, Customer Service, Store Layout, Warehouse Management, Communication Skills
Descrizione dell'azienda Rexel Italia, parte del Gruppo Multinazionale Rexel con sede a Parigi e leader nella distribuzione di materiale per il settore elettrico, opera in Italia attraverso 21 punti vendita fisici e un e…
Descrizione dell'azienda METRO è un’azienda internazionale leader nel commercio all'ingrosso nel settore HoReCa, specializzata nel servire le esigenze di alberghi, ristoranti e catering, nonché i commercianti indipendent…
Addetto / Addetta ai servizi di sicurezza non armata Part Time 30 ore - Modena (MO)
Modena, Emilia-Romagna, Italy · On-site
Entry level
Battistolli Servizi Integrati è una società Battistolli specializzata nell’erogazione di servizi integrati nei settori della sicurezza, del facility management e della supply chain. Presente su tutto il territorio nazion…
Skills: Surveillance, Access Control, Crowd Management, Security Guarding, Italian Language
Addetto / Addetta ai servizi di sicurezza non armata Part Time 30 ore - Modena (MO)
Modena, Emilia-Romagna, Italy · On-site
Entry level
Battistolli Servizi Integrati è una società Battistolli specializzata nell’erogazione di servizi integrati nei settori della sicurezza, del facility management e della supply chain. Presente su tutto il territorio nazion…
Skills: Surveillance, Access Control, Crowd Management, Security Guarding, Italian Language Proficiency
Company Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market. Rebag …
Inseriamo nel nostro organico un/una Responsabile punto vendita per la gestione operativa di un supermercato in area Modena. Cerchiamo una persona capace di guidare il team quotidiano, gestire le scorte e garantire il se…
Si apre una posizione di Addetto/a all'informazione clienti per supermercato organizzato del settore alimentare e non food. La figura presidia l’area info point e le casse di ingresso, gestendo il contatto diretto con i …
Per il proprio ufficio HR, una rete di negozi specializzati con oltre 15 punti vendita distribuiti in provincia di Modena e Reggio Emilia ricerca un'Addetta/o Risorse Umane da inserire nel team amministrativo. La figura …
Cerchiamo un/una addetto/a gestione clienti per punto vendita della GDO, con contatto diretto al pubblico e attività operative in reparto alimentare. Insieme garantiremo assistenza continua alla clientela e supporto alle…
Per la nostra sede operativa ricerchiamo Addetto/a ai distributori automatici con buona autonomia sul territorio. Lavorerai su un giro clienti assegnato occupandoti di rifornimento, piccola manutenzione e rapporto dirett…
Si apre una posizione operativa nel settore distribuzione alimentare a Modena. Ricerchiamo una figura da inserire in punto vendita con il ruolo di scaffalista, con affiancamento diretto sul campo. Mansioni principali: * …
Si amplia il team con un/una Addetto/a all'informazione dedicato/a a un grande punto vendita della distribuzione organizzata. La figura presidia l'info point e supporta la clientela durante iniziative promozionali e comu…
Skills: Customer Service, Microsoft Office, POS Systems, GDPR Compliance, Store Security Standards
Siamo un’Agenzia di Field Marketing. Pensiamo che le Persone siano la chiave per connettere realmente i consumatori con il prodotto, creando valore a partire dall’interazione umana. Se sei una persona con forte passione …
Skills: IT Knowledge, Merchandising, Organization, Precision, Retail Interaction
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Competitive Compensation, Fully Remote Work Environment, Coaching And Development Support, Career Growth Opportunities
Posted 2d ago
~40 hrs/week
Remote in Modena, Emilia-Romagna, Italy
Responsibilities
Serve as the primary point of contact for brand and retail partners, managing inbound inquiries across email, phone, and chat. Oversee end-to-end order workflows, including fulfillment coordination, account adjustments, and cross-functional resolution of partner issues.
Requirements
Requires 2+ years of B2B customer service or operations experience in SaaS, logistics, or distribution environments. Must be proficient with CRM tools like Zendesk and possess strong communication skills with the ability to work US Pacific or Eastern business hours.
Full job description
About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
About the Role
We are looking for a Customer Experience Associate to join our growing CX team in a fully remote capacity. In this role, you will serve as a frontline point of contact for Nabis’ brand and retail partners, delivering responsive, high-quality support across digital and voice channels. You will work within a structured, SaaS-supported operations environment handling inbound inquiries, order-related issues, account escalations, and cross-functional coordination — all in service of an exceptional partner experience.
The ideal candidate brings prior experience in a B2B customer service, account support, or operations role within a SaaS, logistics, distribution, or marketplace environment. You are a clear communicator, a skilled problem-solver, and someone who takes ownership of partner outcomes with a sense of urgency and professionalism.
Responsibilities
Partner Support & Communication
Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses
Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards
Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues
Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications with appropriate tone and urgency
Order & Account Management
Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution
Process and track order adjustments, cancellations, returns, and account-level changes in internal systems
Support partners with invoice reconciliation, payment inquiries, and COD/collections processes in collaboration with Finance
Identify recurring order or account issues and escalate patterns to supervisors with documented context
Cross-Functional Coordination
Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues that require multi-department input
Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform
Contribute to knowledge base maintenance by flagging outdated documentation and suggesting process improvements
Support ad hoc projects, testing, and process rollouts as directed by CX leadership
Performance & Quality
Meet or exceed individual KPI targets including response time, resolution rate, CSAT, and contact quality scores
Actively participate in coaching sessions, QA reviews, and team calibrations to continuously improve performance
Demonstrate consistent reliability in attendance, schedule adherence, and communication standards
Surface partner feedback and recurring friction points to the team as inputs for product and process improvement
Qualifications
Required
2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
Strong written and verbal communication skills in English, with high attention to grammar, tone, and accuracy across digital and voice channels
Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and responsiveness
Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar); comfortable learning new platforms quickly
Solid understanding of order management processes, including fulfillment workflows, exception handling, and basic billing and invoicing
Ability to work independently in a remote environment with reliable internet connectivity, meeting schedule, and attendance requirements
Strong organizational skills and the ability to manage multiple open cases simultaneously without loss of quality
De-escalation skills and the ability to navigate difficult partner conversations with empathy, patience, and professionalism
Availability to work a schedule aligned to US Pacific or Eastern business hours
Preferred
Experience supporting B2B accounts in distribution, wholesale, or supply chain industries
Familiarity with compliance-adjacent workflows (license verification, regulatory documentation, or similar)
Background in SaaS platform support, including troubleshooting user-reported issues and escalating to technical teams
Experience working within a tiered support model or structured escalation framework
Bilingual in Spanish and English is a plus
Compensation & Benefits:
Competitive compensation commensurate with experience and market
Fully remote work environment with a structured, collaborative team culture
Exposure to a high-growth, technology-first distribution platform operating at scale
Clear performance expectations with coaching and development support
Opportunity to grow within a CX organization that is investing in systems, people, and operational excellence
Nabis is an Equal Opportunity Employer
Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Related keywords
Cannabis WholesaleSaaSLogisticsDistributionMarketplaceZendeskSalesforceFreshdeskCRMSLACSATB2BOrder ManagementSupply ChainAccount ManagementTicketing Systems
Nabis is the #1 wholesale platform powering over $1B annually in licensed cannabis commerce across the U.S.
Founded in 2018 by serial tech entrepreneurs and backed by Y Combinator, Nabis enables thousands of nationwide brand and retailer partners to innovate, launch, and scale strategically. Its integrated wholesale solution includes a best-in-class online marketplace, state-of-the-art multi-channel fulfillment, payment processing, flexible financing, data analytics, and sales and marketing services. Nabis delivers the predictability cannabis operators need to grow. Nabis has been recognized on Inc. 5000’s list of Fastest Growing Private Companies in America, Fast Company’s 50 Most Innovative Companies in America, and Deloitte’s Technology Fast 500. Learn more at nabis.com.
Offices: San Francisco, California, US · Oakland, California, US · Los Angeles, California, US · Las Vegas , Nevada, US · Reno, Nevada, US
How many Retail jobs are open in Modena, Italy right now?
There are currently 27 open retail positions in Modena, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Modena, Italy?
Companies currently hiring include Elektro-Material AG, BESTSELLER, Gruppo Battistolli, Rebag, METRO France, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Modena, Italy?
Yes — 3 of the 27 open retail positions offer remote or hybrid work (3 remote, 0 hybrid).
How do I apply for Retail jobs in Modena, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.