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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$64k–$118k/yr
Full-time
bachelor degree
Comprehensive Healthcare, Medical Insurance, Dental Insurance, Vision Insurance, 401k Plan, Company Match
Posted 10d ago
~40 hrs/week
Responsibilities
Provide high-level technical support for enterprise API clients by troubleshooting REST, JSON, and GraphQL issues. Focus on preventing technical problems through QA testing, improving internal monitoring, and collaborating with engineering teams.
Requirements
Requires a Bachelor's degree and 4-6 years of experience in technical or application support with strong SQL and API knowledge. Candidates should be proficient in troubleshooting complex datasets and communicating between account and technology teams.
Full job description
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web technology, have experience working with and troubleshooting JSON and REST APIs, be an adaptive person and not afraid of complexity. They will ensure various Enterprise clients are supported effectively by focusing on
1) prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves,
2) improving internal processes such as monitoring and alarming to catch critical issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation and
3) collaborating across client-facing and technical teams to ensure changes to APIs are smooth for both internal and external stakeholders, as well as globally within the wider support team. We are looking for someone who is enthusiastic about innovative technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You are comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. There is plenty of room for advancement in this role within the department or otherwise within our company, both as an independent contributor or leading a team.
What You'll Do:
Serve as a Support Engineer for our Technical Account Management (TAM) team, who are responsible for communication and management of enterprise API clients and third-party partners that use various REST, JSON, GraphQL (GQL) APIs
Proactive troubleshooting initiatives: focus on prevention of issues (rather than only being reactive and focused only on resolution) such as API QA testing and validation
Executing and manipulating stored procedures and writing queries in SQL
Monitor the company’s ticketing case system; answer, troubleshoot and resolve various technical issues escalated by the TAM team and Client Services related to our platform and APIs
Responsible for owning incidents, including collaborating, and escalating to Engineering, Product, and Business Intelligence
Enhance internal processes such as improving issue visibility for API users and internal stakeholders and improve alerting of priority issues
Contribute to the company and Support Team’s knowledge base
Coordinate in-depth training on Support-related tools and processes
Identify opportunities for improvement within the business and lead projects to champion solutions addressing those gaps or weaknesses
Light on-call/after-hours support
Who You Are:
Bachelor’s Degree from a four-year university or relevant substitute experience
4 – 6 years relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting
Deep curiosity for understanding how things work, especially as it applies to technology and its underlying framework
Exceptional troubleshooting, analytical, and problem-solving skills
Ability to prioritize effectively and collaborate cross-functionally in a fast-paced, complex, and growing environment
Mid-level to advanced experience with databases, SQL, API’s – Able to create queries to retrieve records, an understanding of the underlying data structures, an ability to interact with, troubleshoot JSON, REST & GraphQL (GQL) APIs
Work well in a team, including leading knowledge sharing and training sessions to help junior team members improve
Experience managing complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
Experience with Programming languages (HTML, Python, Java, JavaScript) is a plus
Excels at working independently while aligning, collaborating and contributing towards the global team’s success.
Knowledge of advertising technology industry is a plus
Multi-lingual a plus
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$64,100—$117,500 USD
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@ thetradedesk. com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
Related keywords
APIRESTJSONGraphQLSQLRTBDSPAdTechTechnical Account ManagementQA TestingStored ProceduresPythonJavaJavaScriptHTMLBig Data
We’re committed to making digital advertising better, because the future of the open internet depends on it.
Industry
Technology, Information and Internet
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Ventura, CA
LinkedIn followers
266,787
Total funding
$258M
It's more than just clicks.
Premium streaming TV. One-click commerce. Trusted journalism. The world’s most popular audio and podcasts. All these amazing online experiences thrive on an open internet. And they’re all fueled by relevant advertising.
That’s why we created an independent media buying platform designed for the open internet.
One that helps brands grow and thrive by giving them access to more: more customers engaging with more of the content they love across more channels and devices, and more transparency and precision at every stage.
Offices: 42 North Chestnut Street, Ventura, CA 93001, US · 10900 NE 8th St, Bellevue, Washington 98004, US · 1048 Pearl St, Boulder, Colorado 80302, US · 227 W Monroe St, Chicago, Illinois 60606, US · 1595 Wynkoop St, Denver, Colorado 80202, US
Online AdvertisingReal Time BiddingDemand Side PlatformsBehavioral Targetingand Data Management PlatformsSocialInformation TechnologyAdvertising PlatformsNewsSoftware
Based on 532 listings with disclosed salaries, most software jobs in Irvine, CA pay between $95k–$205k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Irvine, CA right now?
There are currently 621 open software positions in Irvine, CA listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Software jobs in Irvine, CA?
Yes — 315 of the 621 open software positions offer remote or hybrid work (57 remote, 258 hybrid).
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