Customer Support Executive (Spanish & English Speaking) - REMOTE
Bangkok, Thailand · Remote OK
Mid level$5M raised
About Manatal Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal…
Skills: Spanish Fluency, English Communication, Technical Troubleshooting, CRM Management, Ticketing Systems
Customer Support Executive (Morning and Afternoon)
Bangkok, Thailand · Hybrid
Mid level$5M raised
About Manatal Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal…
Skills: Customer Support, Technical Troubleshooting, English Communication, CRM, Ticketing Systems
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Full-time
bachelor degree
Medical Healthcare Plan, Personal Development Allowance, Work From Anywhere (2 weeks per year), Team-building Activities, Company Trip
Posted 24d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for existing clients to provide quality service support and resolve technical issues. Collaborate with Product and Engineering teams to escalate bugs and provide feedback for product improvement.
Requirements
Requires 2+ years of customer support experience with fluency in both Spanish and English. Proficiency in ticketing systems and basic technical troubleshooting of web applications and APIs is preferred.
Full job description
About Manatal
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries.
Our goal is to transform the entire hiring process by making it simple, efficient and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium and large businesses in their staffing & recruitment transformation.
Role overview As a Project Manager (Tech) you will be part of our Tech Team. Your role is to improve existing and establish new processes for scaling the Tech team's capabilities. As part of this role, you will improve and build processes, ensure the delivery of projects, monitor progress against core KPIs, and build reports and presentations for internal teams.
You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.
For candidates in Latin America, this equals:
São Paulo — 4:00 PM 1:00 AM
Mexico City — 1:00 PM 10:00 PM
Buenos Aires — 4:00 PM 1:00 AM
Bogotá — 2:00 PM 11:00 PM
Lima — 2:00 PM 11:00 PM
Santiago — 3:00 PM 12:00 AM
Monterrey — 1:00 PM 10:00 PM
Caracas — 3:00 PM 12:00 AM
Responsibilities
Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
Handling customers with a consummately professional attitude.
Other tasks assigned by the CEO and Management
Required Skills and Experience
2+ years of related Customer Support experience.
Spanish Speaking - Must
Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
Understanding of common operating systems (Windows, MacOS) and Software applications
Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
Able and comfortable working in the time allocation.
Proven leadership skills in both independent and team environments.
High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
Demonstrated success in a B2B sales environment.
A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
Working with Manatal
As a team of diverse cultures and nationalities, English language proficiency is required
We enjoy collaborating in person and the team is working on-site
Why you'll enjoy working with Manatal
Well-funded start-up backed by Surge & Sequoia
Be part of one of the fastest-growing B2B SaaS start-ups in the region
You will be collaborating with talented individuals in the industry
Join a lively and highly international team
Indulge in a challenging and innovative working culture
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.
The next generation of AI-powered recruitment software.
Industry
Software Development
Company size
51-200 employees
Headquarters
Lumphini, Bangkok City
LinkedIn followers
55,105
Total funding
$5M
Manatal is an AI-native recruitment software (ATS) and CRM helping recruitment agencies and corporate HR teams source, engage, and hire talent faster. Infusing AI into the recruitment lifecycle, Manatal eliminates repetitive tasks and provides data-driven insights, making hiring more efficient.
The platform's AI engine automates sourcing and screening with intelligent candidate matching and ranking, surfacing the most qualified profiles. It automatically parses resumes and enriches candidate profiles with data from social media and public sources.
Manatal also streamlines the entire hiring workflow. It offers an innovative AI Interviewer for automated, asynchronous video interviews for efficient, unbiased screenings. An AI NoteTaker automatically transcribes and summarizes virtual interviews, letting teams remain engaged. Complemented by customizable pipelines and workflow automation, it handles tasks like sending emails and updating candidate statuses.
Manatal is the first ATS to offer an MCP, connecting with LLMs like ChatGPT to interact using AI prompts. Complemented by hundreds of integrations with essential tools, including native email and calendar sync, assessment platforms, and HRIS systems, it creates a powerful central hub. Teams can manage communications, post jobs to thousands of boards, and build branded career pages.
Built on trust, security, and scalability, Manatal provides customizable analytics and reporting, helping teams track KPIs and optimize strategy, and supports GDPR compliance. Supported by a dedicated team via live support and designed as intuitive and easy to implement, Manatal scales from startups to global enterprises. Start a 14-day free trial today.
How many Software jobs are open in Bangkok, Thailand right now?
There are currently 532 open software positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Bangkok, Thailand?
Companies currently hiring include CP AXTRA PUBLIC COMPANY LIMITED, Agoda, BJAK, AIS, Monitor Deloitte, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Bangkok, Thailand?
Yes — 202 of the 532 open software positions offer remote or hybrid work (63 remote, 139 hybrid).
How do I apply for Software jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.