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Ensure stable, efficient, and compliant logistics execution across the Quote‑to‑Cash value stream by operating and continuously improving SAP S/4HANA Extended Warehouse Management (EWM) and related integrations (SD, TM, QM, MM, GTS). The role provides L2/L3 support, drives incident and change management, safeguards warehouse and outbound performance (picking, packing, staging, loading, shipping), and partners with business stakeholders to deliver measurable service, cost, and quality outcomes within the GBS Sustain Operations model.

1) Main tasks:

• Run & Sustain: Provide L2/L3 application support for SAP EWM in an S/4HANA landscape, performing deep-dive root cause analysis (RCA) to ensure timely resolution of incidents, service requests, and minor enhancements across inbound, internal, and outbound warehouse processes, including ABAP debugging.
• System Monitoring & Stability: Monitor warehouse queues, background jobs, warehouse tasks/WTs, warehouse orders/WOs, RF transactions, and integration messages (IDoc/qRFC/PPF), proactively addressing bottlenecks and exceptions.
• Configuration within Governance: Maintain and optimize key EWM objects (storage types/sections/bins, process‑ & layout‑oriented storage control, POSC/LOSC, picking strategies, WOCR, WT creation rules, packaging specifications, HU management, physical inventory procedures).
• Master Data & Data Quality: Safeguard logistics master data relevancy and accuracy (products, packaging specs, batch/serial, hazardous, handling units, BP/ship‑to, routes), collaborating with MDG teams.
• Testing & Releases: Plan and execute FUT/SIT, regression testing, and perform cutover activities and data migration for transports, upgrades, and small projects; maintain test scripts and defect logs.
• Compliance & Controls: Ensure adherence to GxP/SOX (as applicable), audit trail, segregation of duties, and validated change processes; maintain SOPs and work instructions.
• Continuous Improvement: Identify and deliver CI opportunities (RF/UI simplifications, automation, exception codes, KPI dashboards), quantify benefits, and embed standard ways of working.
• Stakeholder Management: Partner with warehouse operations, order management, logistics, quality, transportation, and customer service to resolve pain points and improve Q2C cycle time and OTIF.

2) Secondary tasks:

 Support integration topics with SAP TM, GTS, QM, MES/WMS adjuncts, MFS/AGV, and label/print solutions.

 Contribute to S&OP/S&OE discussions from a logistics readiness and capacity perspective.

3) Miscellaneous tasks:

 Support new warehouse/plant onboarding, slotting/re‑slotting initiatives, and layout changes.

 Participate in business continuity/disaster recovery simulations and hypercare for go‑lives.

 Assist with vendor RFP evaluations for logistics tools and scanners (RF devices).

 Train super users and warehouse personnel; create job aids, knowledge base articles, and runbooks.